Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Benton Harbor. Visit us today at 1010 Fairplain Dr, MI to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
353 reviews
5 stars
163
4 stars
61
3 stars
36
2 stars
15
1 star
78
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with some employees praised for their helpfulness while others are criticized for rudeness and unprofessional behavior.
Billing Issues
Numerous reviews mention unexpected price increases and billing discrepancies, leading to customer frustration and distrust.
Store Experience
Customers report long wait times and inefficiencies in-store, with some expressing dissatisfaction over the handling of equipment returns and service inquiries.
Technical Support
Many customers express frustration with technical support, citing difficulties in reaching representatives and unresolved service issues.
- MKMelissa Karasek2 days ago1.0Xfinity failed to mark their utility line after an 811 request was submitted before scheduled septic work at my home. Every other utility company marked their lines properly — Xfinity did not. Because of this, their unmarked line was damaged during excavation, leaving me without internet. I work from home, so this outage directly affected my ability to do my job. When I contacted Xfinity to resolve the issue, I spent over an hour being transferred around, only to be told it could take up to two more days for a technician to fix a problem caused entirely by their own failure to follow required 811 procedures. To make matters worse, the only compensation offered was an $8 credit, which doesn’t come close to addressing the lost work time, inconvenience, or the effort I’ve had to put in to fix their mistake. This experience shows a lack of accountability and customer care. Extremely disappointing.
- LLLoyeDec 20, 20255.0Great
- TGTommy GaziNov 26, 20251.0Beyond the worst experience with Andrew! I came in because Xfinity told me I needed to get a new modem to upgrade my plan despite the fact the one I own is the best on the market. While waiting for the attendant to do her thing, I asked why do I have to switch from using my modem to using theirs. She gave me a circular argument say you have to because your upgrading. Side note, my service is now slower using theirs. She couldn't finish the job so Andrew stepped up. He told me I need to approve the changes even though I had already done this online. I noticed my bill would have jumped from what I already agreed to of $125 to $155. I asked him about it and he played dumb. And he said oops. I'm sorry I pressed the wrong button. Xfinity already has a terrible reputation. Their representatives sneaking on extra services to clients accounts that didn't ask for doesn't help. I think I'm going to switch to starlink.
- RSRiyanka SahaNov 18, 20251.0I have been a customer for more than a year now, the customer service representative ‘Lisa’ has been consistent with her unprofessional attitude towards customers and rude behaviour. I visited the store last Sunday and she was irritated to answer questions regarding the new promo offer. Made weird facial expressions and was demeaning. Even if I have to pay more for other carriers I will switch just because of this. The other guy had patience to listen and answer. Terrible experience.
- GYGerardo Rosales (Yayo)Nov 12, 20255.0Antonio Daniels was incredibly nice and helpful! I came in just to upgrade my WiFi and ended up leaving with a new plan and a new phone. I wasn’t even planning on upgrading, but the deals were too good to pass up, and Antonio did a great job explaining everything clearly. Everything’s working perfectly — I couldn’t be happier!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Benton Harbor offer?
Xfinity Store by Comcast offers internet, cable TV, home phone service, home security systems, and mobile phone services in Benton Harbor, MI.
What are the store hours for Xfinity Store by Comcast in Benton Harbor?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with some days closed and others open for limited hours.
Where is Xfinity Store by Comcast located in Benton Harbor?
It is located at 1010 Fairplain Dr, Benton Harbor, MI 49022, USA.
How does Xfinity ensure customer safety during visits?
The store follows healthy practices including professional cleaning and social distancing. Fully vaccinated customers do not need to wear face masks unless mandated by law.
Can I order services or make reservations online for Xfinity Store by Comcast Benton Harbor?
Yes, you can order services and make reservations online through their website at https://www.xfinity.com/local/mi/benton-harbor/1010-fairplain-dr.html.
What competitors are near Xfinity Store by Comcast Benton Harbor?
Nearby competitors include AT&T, Verizon, RCN, and T-Mobile, offering similar telecommunication services.
What nearby stores can customers visit when they come to Xfinity Store by Comcast Benton Harbor?
Customers can visit nearby stores such as Bath & Body Works, Ulta Beauty, Shoe Dept., T.J.Maxx, Target, and Old Navy for shopping and beauty needs.
Are there entertainment or recreational facilities near Xfinity Store by Comcast Benton Harbor?
Yes, Slam Athletic Center is a nearby gym and sports club offering recreational activities for customers in the area.
What nearby services can complement a visit to Xfinity Store by Comcast Benton Harbor?
Customers might also access healthcare at Affordable Dentures & Implants or pet services at PetSmart and PetSmart Grooming nearby.
Does Xfinity Store by Comcast Benton Harbor provide mobile app access for customers?
Yes, customers can download the Xfinity app on Android and iOS devices for convenient account management and service access.