Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Silver Spring. Visit us today at 13529 Connecticut Ave, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
13529 Connecticut Ave, Silver Spring, MD
20906, United States
Hours
Reviews
3.7
401 reviews
5 stars
229
4 stars
42
3 stars
23
2 stars
11
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff received praise for their helpfulness while others were criticized for rudeness and lack of professionalism.
Wait Times
Long wait times reported by multiple customers, with some experiencing delays of over an hour for simple transactions.
Store Environment
The store environment is generally clean and welcoming, but some customers noted disorganization and poor greeting practices.
Staff Performance
Staff performance varies significantly; while some employees were commended for their efficiency and friendliness, others were described as unhelpful or dismissive.
Management Issues
Concerns raised about management practices, including inadequate handling of customer complaints and poor training for staff.
- LCLatoya ConteeNov 16, 20253.0Took a week to get my phone activated from a existing service
- VFVictoria FimkaOct 17, 20255.0Clean and welcoming environment! Thanks Yovanny & Sebastian for the assistance with my account
- NKNeal K.Oct 15, 20255.0This location is usually crowded but the staff is really great. They're always polite and very helpful.
- CACollin AndersonOct 13, 20251.0There’s a lot of other Xfinity stores around. Don’t use this one. I walked in to return some equipment and the manager was in a yelling match with a customer. The customer said they wanted to report the employee and the employee said there was nobody to report them to and that the customer needed to respect him. Needless to say I stood there for about a minute after I walked in and promptly turned around and left. I’m not interested in doing business with a store that allows this regardless of who was right and who was wrong.
- GBGregory BernOct 5, 20255.0Had to exchange a bad cable box. EZ Peeze.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Silver Spring offer?
The Xfinity Store by Comcast offers internet, cable TV, mobile phone services, home phone, and home security systems in Silver Spring, MD.
Where is the Xfinity Store by Comcast located in Silver Spring?
It is located at 13529 Connecticut Ave, Silver Spring, MD 20906, USA.
What are the store hours for the Xfinity Store by Comcast in Silver Spring?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear a mask unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Silver Spring?
You can call the local phone number at +1 410-513-0462 or the main phone at +1 800-266-2278 for inquiries.
Can I order Xfinity services online for the Silver Spring location?
Yes, orders can be placed online through https://www.xfinity.com/locations/maryland/silver-spring.
What nearby places can I visit close to the Xfinity Store by Comcast in Silver Spring?
Nearby you can find Tropical Smoothie Cafe for refreshments, US Post Office for mailing needs, and Golden Nails for beauty services.
Are there other mobile phone stores near the Xfinity Store by Comcast in Silver Spring?
Yes, nearby mobile phone stores include T-Mobile Authorized Retailer, AT&T Store, and Sprint Store By Mobile Now.
Which restaurants are located near the Xfinity Store by Comcast in Silver Spring?
Nearby dining options include Silver Fountain (dim sum), Five Guys (burgers), Chipotle Mexican Grill, Charleys Cheesesteaks and Wings, and Wingstop.
How can I find more information or support for Xfinity services online?
You can visit the Xfinity Silver Spring webpage at https://www.xfinity.com/local/md/silver-spring/13529-connecticut-ave.html or follow their social media like Facebook (XFINITYSilverSpring) and Twitter (@Xfinity).