Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Jessup. Visit us today at 7351 Assateague Drive, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
763 reviews
5 stars
393
4 stars
121
3 stars
50
2 stars
41
1 star
158
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some staff members received praise for their helpfulness and professionalism, others were criticized for being inattentive and rude.
Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour, for simple transactions such as equipment returns.
Staff Competence
Certain employees, particularly Jorge and Alberto, were highlighted for their exceptional service, while others were noted for poor performance and lack of attention.
Store Management
Customers expressed frustration with the store's management and organization, citing disorganization and ineffective processes.
- LRLizz Royse3 days ago5.0Had to cancel my service because we are moving and i don't think it even took 2 minutes and we were done. Great service!
- MLMargaret LaFon3 days ago1.0They don't even help handicap with going through there poor design to talk to them
- AJAman JatleyJan 3, 20261.0Worst service.staff is very bad attitude.specially the guys attending on door they behave very rude.i take new wifi service and customer care told me to go and take new instrument from store.they not told me to take any appointment for that when I reach store they tell I have to wait one hrs when I come back after one hrs then they tell again wait for one hrs.i request them that I just come. From my job I am tired but they not listen.then I go home and come back with my small kids I think it’s take max 10 mint but still they take another one hrs
- TETammy EstesDec 13, 20251.0Trying to upgrade our phones and their computers keep going down to get the value of our phones. It’s been over a week and 3 visits to store in person but the manager is never there and we are promised each time he will call us back and he’s yet to do that… this is bullshit!!! I’ve never seen a company not care when someone is trying to increase their usage. Can the Jessup store manager or a regional manager please call us, I need my phone upgrade for my ear pods to translate for work. You seem to not want business. This is my last attempt..
- ATAndrew T.Dec 11, 20255.0I had such a positive experience with two phone turn ins and received great deals on upgrading the phones with the help of Jamera. She was great throughout the entire process and we greatly appreciated all the assistance and support. Would definitely recommend her for future reference.
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Jessup, MD?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Where is the Xfinity Store by Comcast located in Jessup?
It is located at 7351 Assateague Drive, Suite 210, Jessup, MD 20794, USA.
What types of services does Xfinity Store by Comcast offer in Jessup?
They offer a range of services including cable TV, internet packages, home phone service, home security systems, and mobile phone services.
What is Xfinity Mobile and what network does it use?
Xfinity Mobile combines America's largest, most reliable 4G LTE network with the most hotspots nationwide to provide mobile service.
Are there any COVID-19 safety practices at the Xfinity Store?
Yes, the store has professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear a face mask unless mandated by law.
How can I contact the Xfinity Store by Comcast in Jessup?
You can reach them by phone at +1 410-513-0462 or visit their website at https://www.xfinity.com/local/md/jessup/7351-assateague-drive.html.
Is there a convenient way to find the Xfinity Store by Comcast using mobile apps?
Yes, you can use the Xfinity app available on both Android and iOS platforms to find the store and manage services.
What nearby dining options are available when visiting the Xfinity Store in Jessup?
Nearby restaurants include Pollo Fuego (Peruvian and Mexican cuisine), IHOP (American breakfast and brunch), Panda Express (Chinese fast food), and Squisito Too (Italian cuisine).
Are there any nearby businesses or services that could be useful when visiting the Xfinity Store?
Yes, nearby businesses include Iron Mountain, On Site Personnel Group Inc, and Steve Sapio insurance agency, which could be useful for business or personal needs.
Can I find other telecom or mobile stores near the Xfinity Store in Jessup?
Yes, the Sprint Store By Adcomm Digitel, a mobile phone store, is located nearby for additional mobile service options.