Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Gaithersburg. Visit us today at 31 Grand Corner Ave, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.8
544 reviews
5 stars
183
4 stars
48
3 stars
35
2 stars
27
1 star
251
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of helpfulness, and disorganization among staff.
Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for being untrained and unprofessional.
Wait Times
Customers frequently mentioned long wait times in-store, often exceeding an hour, leading to frustration.
Service Quality
Several reviews highlighted issues with service reliability, including internet outages and billing problems.
Mixed Experiences
There were a few positive experiences noted, particularly with specific employees, but these were overshadowed by numerous negative reviews.
- SMShaun Hannah (Me)Nov 7, 20252.0Wait too long, No Internet available to ease the long wait, Staff uninformative
- ETEvandro TervyNov 6, 20252.00 Customer support. Anything you need they will just tell you to call customer service. They seemed to be only trained to deal with new customers purchasing new phones. Existing customers get 0 support. I became a new Xfinity customer recently and I feel very disappointed.
- KHKoline HopeOct 14, 20251.0They are rude and not helpful at all
- DMDigna MarquezSep 30, 20255.0Excelente servicio
- KDKhoa DoSep 28, 20251.0I want to return an Iphone and the customer service is terrible. I came to the store 4 times and the customer service employees have no ideas how to solve my problems. They also gave so many non sense reason for not solving my issue. They told me that when I want to do thing just came to the store and they will do that in 2 minutes, but when I came they did not know how to do it and told me that I have to call customer service. In my opinion, returning the phone should not be in pain like this, thinking change to new service
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast in Gaithersburg offer?
Xfinity Store by Comcast offers services including cable TV, internet, home phone service, home security systems, and mobile phone services in Gaithersburg.
Where is Xfinity Store by Comcast located in Gaithersburg?
The store is located at 31 Grand Corner Ave, Suite 31, Gaithersburg, MD 20878.
What are the operating hours of the Xfinity Store by Comcast in Gaithersburg?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Are there any COVID-19 safety measures at the Xfinity Store by Comcast in Gaithersburg?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by authorities.
How can I contact Xfinity Store by Comcast in Gaithersburg?
You can reach the store by calling +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence?
Yes, you can find more information on their website at https://www.xfinity.com/local/md/gaithersburg/31-grand-corner-ave.html and on their Facebook page at https://www.facebook.com/708921836217588.
Which popular stores are located near Xfinity Store by Comcast in Gaithersburg?
Nearby stores include Kohl's, Target Store Gaithersburg, Sephora, and Bath & Body Works, among others, which can make for convenient shopping before or after visiting the Xfinity store.
Are there other mobile phone stores near Xfinity Store by Comcast in Gaithersburg?
Yes, nearby mobile phone stores include AT&T Kiosk and Target Store Gaithersburg, offering additional options for mobile services in the area.
What entertainment and dining options are close to Xfinity Store by Comcast in Gaithersburg?
Elixer Cocktail Lounge is nearby for arts and entertainment, providing a place to relax before or after your visit.
Are there convenient parking options near Xfinity Store by Comcast in Gaithersburg?
Yes, the Washingtonian Center Garage II is close by, providing parking facilities for customers visiting the area.