Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Gaithersburg. Visit us today at 31 Grand Corner Ave, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.8
549 reviews
5 stars
186
4 stars
48
3 stars
35
2 stars
27
1 star
253
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is overwhelmingly negative, with many customers reporting rudeness, unhelpfulness, and long wait times.
Staff Performance
While some employees received praise for their helpfulness and professionalism, many others were criticized for being untrained and unprofessional.
Efficiency
Customers frequently complained about long wait times and disorganization in the store, leading to frustration and dissatisfaction.
Product Issues
Several reviews mentioned problems with equipment and service, including billing errors and issues with mobile service.
- APAlfonso PlateroDec 30, 20255.0Spanish guy is very nice and he made good customer service
- CCcarlosDec 27, 20251.0bad customer service
- KCkevin cawleyDec 18, 20251.0Be incredibly careful doing business at the store. They will lie to you about equipment returns, insist on paper receipts for documentation of transactions from years ago. Do not trust the store employees to be honest. They will not prove anything to you but accuse you. Customer service phone number is honest and will do you right.
- BFBarbara FDec 14, 20251.0How do you not have an emergency number for reporting downed lines?
- KLKatie Burner, LICSWDec 2, 20255.0I was bracing myself when I read all of these negative reviews. I came in on a Tuesday morning, was acknowledged when I walked through the door and was able to return my router and get a receipt within 90 seconds. Great experience!
Frequently Asked Questions About Xfinity Store by Comcast
What types of services does Xfinity Store by Comcast in Gaithersburg offer?
Xfinity Store by Comcast offers services including cable TV, internet, home phone service, home security systems, and mobile phone services in Gaithersburg.
Where is Xfinity Store by Comcast located in Gaithersburg?
The store is located at 31 Grand Corner Ave, Suite 31, Gaithersburg, MD 20878.
What are the operating hours of the Xfinity Store by Comcast in Gaithersburg?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Are there any COVID-19 safety measures at the Xfinity Store by Comcast in Gaithersburg?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear face masks unless mandated by authorities.
How can I contact Xfinity Store by Comcast in Gaithersburg?
You can reach the store by calling +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence?
Yes, you can find more information on their website at https://www.xfinity.com/local/md/gaithersburg/31-grand-corner-ave.html and on their Facebook page at https://www.facebook.com/708921836217588.
Which popular stores are located near Xfinity Store by Comcast in Gaithersburg?
Nearby stores include Kohl's, Target Store Gaithersburg, Sephora, and Bath & Body Works, among others, which can make for convenient shopping before or after visiting the Xfinity store.
Are there other mobile phone stores near Xfinity Store by Comcast in Gaithersburg?
Yes, nearby mobile phone stores include AT&T Kiosk and Target Store Gaithersburg, offering additional options for mobile services in the area.
What entertainment and dining options are close to Xfinity Store by Comcast in Gaithersburg?
Elixer Cocktail Lounge is nearby for arts and entertainment, providing a place to relax before or after your visit.
Are there convenient parking options near Xfinity Store by Comcast in Gaithersburg?
Yes, the Washingtonian Center Garage II is close by, providing parking facilities for customers visiting the area.