Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Baltimore. Visit us today at 733 W 40th Street, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.9
980 reviews
5 stars
517
4 stars
177
3 stars
85
2 stars
48
1 star
153
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the in-store staff for being helpful, friendly, and attentive, with specific mentions of employees going above and beyond to resolve issues.
Long Wait Times
Several reviews noted long wait times at the store, with some customers expressing frustration over delays before receiving assistance.
Service Issues
Customers reported significant problems with Xfinity's services, including billing issues, poor mobile service, and equipment problems, leading to dissatisfaction with the overall service.
Mixed Experiences
While some customers had positive experiences with staff and service, others reported negative interactions and misleading information from sales representatives.
Store Environment
The store was generally described as clean and well-organized, providing a pleasant atmosphere for customers.
- BBBudKingz_TV Bmore1 day ago1.0Customer Service everywhere has went down so I don't know who to blame the company training or employees now 🤬🤬🤬🤬
- PMPhilip MechamNov 11, 20251.0They merged my account with another neighbor at the end of August 2025, and never fixed the problem since. I was promised credits to my billing and a new smartphone for the trouble they put me through, but I didn't get the phone and they gave me 3 different accounts. I signed up for only one account. I don't understand why they're not fixing this at all! Do NOT buy their bundle specials, it's a scam!
- JHJinger HoneyNov 8, 20252.0SOME of the Customer service not good. Was waiting for over 30 minutes. It was crowded. There were people in front of me. Not an issue. However, when it was The customer in front of me turn two young ladies came in sometime behind me. The guy thought it made sense to wait on them as he was flirting with them asking them what did they need it was a older gentleman before me that he should have been attending too. He tells us it makes sense because the service that the Young ladies came in for which was new services because they just moved into an apartment together It was quicker. For him to attend to them However, if I've been waiting for 30 minutes and the customer in front of me had been waiting longer than that. Because the two young ladies were giggly and cute and (and they were beautiful young ladies. Excited about their new apartment together ) skipping over the gentleman, me and the lady that was behind me made Absolutely no sense to the 3 of us. There was a team lead that saw absolutely everything that happened.. She did make sure the three of us was taken care of and also called another manager to let her know what just happened to us. I appreciate her and the other team members for stepping in intending to us...
- EWEvon WilliamsNov 5, 20251.0The worst business ever. I move 6 months ago transferred my service. They didn't cancel my service for 3 months. Gave ME a new plan 3x as much. Then had 2 bills coming to new address and 1 still at old address. My service was turned off 10 or more times in these 6 months. Each specialist promised no more problems. Still to this day they are charging me more than I owe and disconnecting my service. Just want the senior essentials and to be at peace. They are stressing me out. HELP. HELP
- DMDana MorrisNov 3, 20251.0This is the worst customer oriented service I've ever seen. Since a week after I got service with them I've had nothing but problems with them. The tip of the iceberg is that I had a bill on a phone that my husband purchased on the account that couldn't be used after 2 months of buying it and I tried to get on the flex pay plan that they offered to me but because I was hospitalized before it was finalized, when I was discharged from the hospital, they said I could no longer have that option because my service was disconnected. Mind you it was disconnected when we talked about it at first. Then I told them that I was on a fixed income and I allotted the past due amount of $185.23 . I was then told that I would have to pay $201.75 to get service on my prepaid service. How petty and inconsiderate can a major company be over $16.52 that I agreed to pay in a weeks time. I have been with them for a long time and I paid on time until I got sick 2 months ago. I know that my voice doesn't matter but if my message keeps at least 1 person from making the huge mistake of giving Comcast Xfinity their business then I would be happy. This is ridiculous how they can be so uncaring, thoughtless, and inconsiderate, towards the customer. In these trying times with the economy the way it is I can't understand why they wouldn't be a little understanding and empathetic to customer care. Please stay far away from Xfinity unless you enjoy putting your money in the hands of these present day pirates.
Frequently Asked Questions About Xfinity Store by Comcast
What products and services does Xfinity Store by Comcast offer at 733 W 40th Street, Baltimore?
Xfinity Store by Comcast offers internet, cable TV, home phone service, mobile phone services, home security systems, and business internet services in Baltimore.
What are the operating hours of Xfinity Store by Comcast in Baltimore?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 10:00 AM to 6:00 PM.
What health and safety measures are in place at Xfinity Store by Comcast during the pandemic?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers may not need to wear face masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Baltimore?
You can call the local phone number at +1 410-513-0462 or the main phone number at +1 800-266-2278 for assistance.
Where can I find more information or make an order for Xfinity services in Baltimore online?
Visit https://www.xfinity.com/local/md/baltimore/733-w-40th-street.html or place an order at https://www.xfinity.com/locations/maryland/baltimore.
Does Xfinity Store by Comcast in Baltimore have an app for managing services?
Yes, customers can download the Xfinity app on Android via the Google Play Store and on iOS via the Apple App Store.
What nearby places can I visit before or after visiting Xfinity Store by Comcast at 733 W 40th Street?
Nearby you can visit Total ENT Care for medical needs, StretchLab gym for fitness, or enjoy a coffee break at Starbucks.
Are there other professional services near the Xfinity Store in Baltimore?
Yes, nearby professional services include Vincent Greene Architects and Rowhouse Financial Partners for architectural and financial advising respectively.
Is there convenient parking available near Xfinity Store by Comcast in Baltimore?
Yes, Metropolis parking is located nearby to provide convenient parking options for visitors.
Can customers access healthcare facilities near the Xfinity Store by Comcast location?
Yes, there are several healthcare facilities nearby such as MedStar Health: Pediatrics at The Rotunda and LifeBridge Health Endocrinology & Thyroid Associates at the Rotunda.