Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Annapolis. Visit us today at 2077 Somerville Road, MD to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.2
151 reviews
5 stars
71
4 stars
10
3 stars
5
2 stars
10
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for their helpfulness, many customers reported poor service, long wait times, and unprofessional behavior.
Staffing Issues
Numerous reviews highlighted chronic understaffing, leading to long wait times and inadequate service during busy periods.
Service Efficiency
Customers expressed frustration with the inefficiency of processes, particularly regarding equipment returns and account management.
Product Issues
Several reviews mentioned problems with service reliability and billing discrepancies, contributing to customer dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers reported positive experiences with specific employees who provided excellent service.
- JPJoe Parker6 days ago2.0They don't have enough people or knowledgeable people to take care of you when you go there it's too long of a wait time I simply went there to get an upgraded box for my TV and wanted extra remotes which they said they did not have
- GNG NazarioNov 10, 20255.0Went last week to get help on an internet hardware issue and they were quick, attentive and efficient.
- XLXenia LopezNov 5, 20251.0I waited a long time and nobody attended to me
- SMScott MillerOct 22, 20255.0Great service. Lulu was great. Consolidated our service and patiently waited as long as it took to port phones to them. She is a go getter and a great customer service advocate!!!
- EHElizabeth HortopanOct 20, 20251.0I would give zero stars if that was an option. This place is woefully understaffed and routinely has a line and crowd size that no one is able to effectively manage. It is also an absurd policy that you have to wait in a long queue to simply drop off old equipment that’s functioning properly. I have wasted a quarter of my day here and will be actively pursuing other internet provider options. Avoid this store like the plague unless you love waiting and wasting your time!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Annapolis offer?
Xfinity Store by Comcast in Annapolis offers cable TV, internet services, home phone service, home security systems, and mobile phone service.
Where is Xfinity Store by Comcast located in Annapolis?
The store is located at 2077 Somerville Road, Suite 160, Annapolis, MD 21401.
What are the operating hours of Xfinity Store by Comcast in Annapolis?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM and on Sunday from 10:00 AM to 6:00 PM.
What health and safety measures are in place at the Annapolis Xfinity Store?
The store maintains professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a mask unless required by law.
How can I contact Xfinity Store by Comcast in Annapolis?
You can reach the store by phone at +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence or social media channels?
Yes, you can visit their website at https://www.xfinity.com/local/md/annapolis/2077-somerville-road.html and follow Xfinity on Facebook, Instagram (@xfinity), Twitter (@Xfinity), and YouTube.
Can I download apps to manage Xfinity services?
Yes, the Xfinity app is available on Android via Google Play and on iOS via the Apple App Store.
What notable nearby places are close to Xfinity Store by Comcast?
Nearby places include Giana medical spa, PAINT Nail Bar Annapolis, The Joint Chiropractic, and Einstein Bros. Bagels.
How can nearby real estate services benefit me when visiting Xfinity Store?
Several real estate agents and companies such as Hogan Companies, Michelle Triolo of Compass Real Estate, and The Jen Holden Group are nearby, making it convenient to explore housing options alongside setting up your Xfinity services.
Is there a nearby gym to Xfinity Store by Comcast where I can work out?
Yes, Snap Fitness, a gym and sports fitness venue, is located nearby for customers interested in fitness activities before or after their visit to Xfinity Store.