Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Springfield. Visit us today at 1083 Boston Road, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.8
828 reviews
5 stars
420
4 stars
135
3 stars
75
2 stars
49
1 star
149
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual representatives for their helpfulness, many others reported long wait times and poor service experiences.
Wait Times
Numerous reviews highlighted excessively long wait times in-store, often exceeding an hour, leading to frustration among customers.
Billing Issues
Several customers expressed dissatisfaction with billing practices, citing unexpected charges and difficulties in resolving billing problems.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were criticized for being unhelpful or lacking necessary information.
Overall Satisfaction
Overall, customer satisfaction appears low, with many expressing intentions to switch providers due to service and billing frustrations.
- MPMary Pagliaro1 day ago5.0Edger was Great!! He help me with my cable box, lowered my bill and asked about my phone service organically. He was never pushy and now we have Xfinity mobile.
- ANAshley NortonNov 8, 20251.0NEVER AGAIN COMING HERE. Went in to see how much it would be to add a modem. The service rep that help us was horrible. I had told him when I had signed up for Xfinity internet i bought my own modem but it was working well he said ok. He then just was on the computer doing something then left came back with a modem and just scanned it in the computer without saying anything I had to ask how much he said $15 that was fine bill will be about $95 A few minutes pass he said ok your new bill will be $115 a month he said because the speed we had no longer works with the modem. I left I ended up calling customer service they told me my speed did not change the reason the bill is higher was a streamsaver(Apple TV and something else) was added and I was not asked if i wanted that or told. Luckily they took it off my bill
- BCBasilio CastroOct 10, 20251.0Service is trash and to get a customer service agent on the phone you have to speak to AI than get a text than your call will connect to customer service. I Will be looking into different cable company soon. Xfinity is just trash nowadays.
- EHEmily HarrisonSep 20, 20255.0Everyone was really helpful.
- RCRon ChamberlinSep 19, 20254.0Good, patient crew!
Frequently Asked Questions About Xfinity Store by Comcast
What are the operating hours of the Xfinity Store by Comcast in Springfield?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Where is the Xfinity Store by Comcast located in Springfield?
The store is located at 1083 Boston Road, Suite 116, Springfield, MA 01119, USA.
What services does the Xfinity Store by Comcast in Springfield offer?
They offer cable TV, internet service, home phone service, mobile phone services, home security systems, and business internet among others.
Is the Xfinity Store by Comcast in Springfield currently open?
Yes, the store is currently open as per the provided profile data.
Are there any special holiday hours or closures for the Xfinity Store by Comcast?
Yes, the store is closed on November 27, 2025 and December 25, 2025. On December 24 and 31, 2025, it is open from 10:00 AM to 5:00 PM, and on January 1, 2026, it is open from 12:00 PM to 8:00 PM.
What COVID-19 safety measures are in place at the Springfield Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated do not need to wear masks unless required by mandates.
Can I visit nearby stores when visiting the Xfinity Store at 1083 Boston Road?
Yes, nearby stores include Sally Beauty for beauty supplies, Madrag for women's clothing, and Snipes USA for shoes and sportswear, making it convenient to shop for various needs in one area.
What mobile phone stores are near the Xfinity Store by Comcast in Springfield?
Nearby mobile phone stores include Verizon Wireless and Walmart Springfield - Boston Rd, giving customers various options for their mobile needs close to the Xfinity Store.
Are there dining options near the Xfinity Store in Springfield?
Yes, nearby dining options include Subway and Sonic Drive-In, where customers can enjoy meals before or after their visit to the store.
How can I get more information or make an order from the Xfinity Store by Comcast in Springfield?
You can visit their official webpage at https://www.xfinity.com/local/ma/springfield/1083-boston-road.html or use the order page at https://www.xfinity.com/locations/massachusetts/springfield to learn more or place orders.