Xfinity Store by Comcast

Reviews

• LC

  Luis Castro

  Jan 5, 2026
  1.0
  EL SERVICIO AL CLIENTE ES MALISIMO, TE ATAN A CONTRATOS POR DOS AÑOS QUE NO TE LO DICEN AL INICIAR Y SI TE SALES TE COBRAN $400 SOLO POR SALIRTE ANTES DE TIEMPO A PARTE QUE EL SERVICIO EN SI ES MUY MALO BAJISIMA SEÑAL.
• KK

  Kyle Koloski

  Jan 2, 2026
  1.0
  Scheduled to have service cancelled on a specific date in the future. The incompetent employee cancelled our service immediately, despite repeating to me the date service was supposed to be cancelled. Terrible company and poorly trained employees.
• GW

  Greg Wisdom

  Dec 23, 2025
  1.0
  Comcast is the most **rudderless** operation I have ever dealt with as a paying customer. Their customer service is a maze of bots, transfers, and dead ends where no one owns the problem, no one follows through, and the burden is always dumped back on the customer. Every interaction feels like being trapped in their own internal East Coast vs. West Coast “rap battle,” where different departments contradict each other, point fingers, and leave customers stuck in the crossfire instead of actually fixing anything. The left hand clearly has no idea what the right hand is doing, and you can feel it in every dropped call, broken promise, and unresolved ticket. For a company this large to deliver service this chaotic is flat-out embarrassing. If Comcast leadership can’t build a basic, coherent support system that respects customers’ time and money, they should swallow their pride and hire a professional agency to do what they clearly cannot. Until then, this remains the worst-run, least-accountable service provider I’ve ever used, and I strongly recommend anyone with a choice to look elsewhere.
• FA

  Fatih Mehmet Akozbek

  Dec 22, 2025
  1.0
  This was one of the most frustrating customer service experiences I’ve ever had. I recently got Xfinity home internet and wanted to turn my nearby garage into a gaming room, so I needed a wired Ethernet connection for a stable and fast connection. Before doing anything, I called Xfinity customer service and clearly asked a simple question: can you run an Ethernet cable to my garage? I was explicitly told yes, and based on that answer, I scheduled a technician. The technician showed up, said “I can’t do this,” and left. From that point on, it turned into a complete mess. I spoke with 6–7 different customer service agents, and not a single one seemed to know what the others were saying. Every call felt like starting from zero. No notes, no consistency, no accountability. Each agent gave different and often incorrect information. At one point I was told Xfinity works with a company called HelloTech. When I contacted them, they told me they don’t even operate in my area. So why was I sent there in the first place? Then Xfinity told me the “wrong technician” was sent and promised to send the correct one. I waited another week. On the appointment day, the same technician came back, said again that he couldn’t do it, and left. And then Xfinity charged me $100 for this. Yes, I was charged $100 just for a technician to come to my home, do nothing, and leave — twice. When I called to dispute the charge, I was told it could not be refunded because the technician “showed up,” even though my issue was never resolved and Xfinity was the one giving wrong information from the start. Only after two weeks of wasted time was I finally told the truth: running an Ethernet cable to my garage is not possible. If that’s the case, why did multiple agents say it was possible? Why were technicians sent? Why was my time wasted? And why am I paying for Xfinity’s mistakes? This experience showed complete lack of internal communication, misinformation, and zero respect for the customer’s time or money. Extremely disappointing.
• DS

  Don Silverman

  Dec 16, 2025
  5.0
  Jaylon, the tech who assisted me was very knowledgeable and extremely helpful.

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