Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Plymouth. Visit us today at 104 Colony Place Rd, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.7
221 reviews
5 stars
118
4 stars
21
3 stars
21
2 stars
9
1 star
52
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed experiences with customer service; some staff received praise for their helpfulness, while others were described as rude and unprofessional.
Billing Issues
Numerous complaints about billing errors, including overcharges and difficulties in resolving these issues.
Store Experience
In-store visits often resulted in long wait times, but some customers appreciated the quick service once attended to.
Staff Knowledge
Certain employees, like Steve and Erik, were highlighted for their knowledge and ability to resolve issues effectively.
Overall Satisfaction
General dissatisfaction with Xfinity's services, with many customers expressing a desire to switch to competitors.
- JJJJNov 6, 20251.0Rude they suck. And are so slow. And making an appointment and only allowing 15 minutes between appointments is unrealistic. And no wonder they are behind every time I come here.
- JLJarrod LofyNov 4, 20251.0I've gone into this store to multiple times to have issues resolved to be told they were. Then later it'll turn out the problem wasn't resolved at all. For example my bill was raised out of nowhere. Xfinity call support is impossible to navigate to a real person. Their chat is super buggy and will lose your progress. It feels like getting anything fixed is always an uphill battle. If this company didnt have a practical monopoly on services it wouldn't exist.
- MSMarie SprowlOct 31, 20255.0The last 3 times I went I was greeted and taken right away . They were nice, knowledgeable and were able to give me information I didn’t get from a few reps over the phone . I was expecting a wait and a drawn out process based on past experiences but it was quick but not rushed
- JBJeremy BoehmOct 24, 20251.0If I could post lower than one star I would. I went into the Plymouth Xfinity store today to upgrade my wife’s phone. I was told the wait time would be 25 minutes, I could see that they were busy when 25 minutes came. I walked over to a woman working in the front and asked if she had a more realistic timetable she said there were five people in front of me so it might be a bit. I told her that we were gonna walk next-door to grab food. She said that when my time came, I would receive a text. I did not receive a text When my time was available, I asked to Be added next onto the weight. She refused to do it, told me that I needed to get permission from every person in the store to skip them, then proceeded to stand in the middle of the store and ask everybody if I could skip in front of them cause I didn’t wanna wait. I was angry and humiliated. I will not go back to the store ever and will probably cancel my data service and cell phones.
- LSLauren ScopaOct 21, 20255.0My sister switched mobil service to comcast and the family decided to switch over with her this weekend. She got everyone switched but mine became an issue. My sister had dealt with a guy steve burgess several times and as great as others there are she alwats asks for him. So after two failed attempts i went in today and asked for steve. He had me switched over and out the door in 15minutes. He has great custoner service, very knowlegable and great to deal with. Any future issues well be asking for steve!
Frequently Asked Questions About Xfinity Store by Comcast
What products and services does Xfinity Store by Comcast in Plymouth offer?
Xfinity Store by Comcast in Plymouth offers internet services, cable TV, home phone service, mobile phone services, home security systems, and related products.
Where is Xfinity Store by Comcast located in Plymouth?
It is located at 104 Colony Place Rd, Plymouth, MA 02360, USA.
What are the operating hours of Xfinity Store by Comcast in Plymouth?
The store is open Monday to Saturday from 10:00 AM to 8:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with closures on Thanksgiving and Christmas Day.
Does the Xfinity Store in Plymouth have any COVID-19 safety measures in place?
Yes, they maintain professional cleaning and social distancing. Fully vaccinated customers do not need to wear a mask unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Plymouth?
You can contact them locally at +1 617-279-5540 or their main phone at +1 800-266-2278.
Where can I find more information or order online from Xfinity Store by Comcast in Plymouth?
You can visit their local webpage at https://www.xfinity.com/local/ma/plymouth/104--colony-place-rd.html to learn more or order online.
Which nearby places can I visit before or after shopping at Xfinity Store by Comcast?
Nearby places include Colony Place shopping center, Olive Garden restaurant, Starbucks coffee shop, and Moe's Southwest Grill, which offer dining and shopping options around the store.
Are there other mobile phone stores close to the Xfinity Store in Plymouth?
Yes, Victra — Verizon Authorized Retailer, Verizon store, and T-Mobile store are nearby mobile phone stores you might consider visiting.
Can customers find health and beauty services near the Xfinity Store in Plymouth?
Yes, nearby health and beauty services include Aspen Dental, Katie Jo Hunt dental office, Supercuts hair salon, James Joseph barber, and European Wax Center beauty salon.
Does Xfinity Store by Comcast in Plymouth have social media or online channel presence?
Yes, they are active on Facebook at https://www.facebook.com/143012643049675 with the handle XFINITYPlymouth3866, Instagram as @xfinity, Twitter handle @Xfinity, and a YouTube channel at https://www.youtube.com/user/xfinity.