Xfinity Store by Comcast

3.6
469 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Methuen. Visit us today at 70 Pleasant Valley Street, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
70 Pleasant Valley Street, Methuen, MA
01844, United States

Hours

Reviews

3.6
469 reviews
5 stars
220
4 stars
73
3 stars
37
2 stars
27
1 star
112

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rudeness and unprofessional behavior from staff.

Pricing Transparency

Customers expressed frustration over misleading pricing and unexpected charges, leading to dissatisfaction with the company's practices.

Mixed Staff Performance

While some employees received praise for their helpfulness and professionalism, others were criticized for inefficiency and lack of knowledge.

Store Experience

The store environment was generally described as pleasant, with some customers appreciating the quick service, though others noted long wait times.

Technical Issues

Several reviews highlighted ongoing technical problems and difficulties in resolving issues, particularly with customer support.
  • SG
    Stephen Giordano
    Nov 10, 2025
    5.0
    You thought going to Walmart on a Friday night was great to people watch, until you go to the Xfinity store!!! An experience you cannot describe until you experience it for your self… staff was friendly and helped with what we needed…
  • RS
    Ret Samadhi
    Oct 30, 2025
    1.0
    The representative lied to us about the price of internet, not once but twice. We were promised a monthly price of $35, then $40, now as we are being charged $55 the same representative is gaslighting us and claiming they never promised anything. Buyer beware.
  • GA
    G Abare
    Oct 24, 2025
    1.0
    This company. Terrible.
  • BS
    Betsy San
    Sep 4, 2025
    1.0
    I went today to pay my bill and I had a couple of questions to ask and the young woman who attend to me was very rude and disrespectful and un professional I suggest if you don’t like customer service then. Maybe start looking for something else her name is Amber everytime I need help for some reason they always give me her trust believe I will be reaching out to human resources this place is a joke with the employees and how rude and unprofessional they all are
  • AF
    Alfio Fichera
    Aug 22, 2025
    1.0
    In the past, my elderly parents got charged a couple of for a movie nobody ordered. Tried resolving in person at the store, but they say to call Comcast. Then what is this store for?

Frequently Asked Questions About Xfinity Store by Comcast

Where is the Xfinity Store by Comcast located in Methuen?

The Xfinity Store by Comcast is located at 70 Pleasant Valley Street, Methuen, MA 01844.

What are the store hours for Xfinity Store by Comcast in Methuen?

The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM, with some holiday hour variations.