Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Methuen. Visit us today at 70 Pleasant Valley Street, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
469 reviews
5 stars
220
4 stars
73
3 stars
37
2 stars
27
1 star
112
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness and unprofessional behavior from staff.
Pricing Transparency
Customers expressed frustration over misleading pricing and unexpected charges, leading to dissatisfaction with the company's practices.
Mixed Staff Performance
While some employees received praise for their helpfulness and professionalism, others were criticized for inefficiency and lack of knowledge.
Store Experience
The store environment was generally described as pleasant, with some customers appreciating the quick service, though others noted long wait times.
Technical Issues
Several reviews highlighted ongoing technical problems and difficulties in resolving issues, particularly with customer support.
- SGStephen GiordanoNov 10, 20255.0You thought going to Walmart on a Friday night was great to people watch, until you go to the Xfinity store!!! An experience you cannot describe until you experience it for your self… staff was friendly and helped with what we needed…
- RSRet SamadhiOct 30, 20251.0The representative lied to us about the price of internet, not once but twice. We were promised a monthly price of $35, then $40, now as we are being charged $55 the same representative is gaslighting us and claiming they never promised anything. Buyer beware.
- GAG AbareOct 24, 20251.0This company. Terrible.
- BSBetsy SanSep 4, 20251.0I went today to pay my bill and I had a couple of questions to ask and the young woman who attend to me was very rude and disrespectful and un professional I suggest if you don’t like customer service then. Maybe start looking for something else her name is Amber everytime I need help for some reason they always give me her trust believe I will be reaching out to human resources this place is a joke with the employees and how rude and unprofessional they all are
- AFAlfio FicheraAug 22, 20251.0In the past, my elderly parents got charged a couple of for a movie nobody ordered. Tried resolving in person at the store, but they say to call Comcast. Then what is this store for?
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Methuen?
The Xfinity Store by Comcast is located at 70 Pleasant Valley Street, Methuen, MA 01844.
What are the store hours for Xfinity Store by Comcast in Methuen?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and Sunday from 11:00 AM to 5:00 PM, with some holiday hour variations.
What COVID-19 safety measures are in place at the Methuen Xfinity Store?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear masks unless mandated by federal, state, or local requirements.
What products and services does the Xfinity Store by Comcast in Methuen offer?
They offer internet services, cable TV, home phone service, home security systems, mobile phone services, and related Comcast products.
How can I contact the Xfinity Store by Comcast in Methuen?
You can reach them locally at +1 978-208-1958 or call their main phone number at +1 800-266-2278.
Does the Methuen Xfinity Store have an online presence?
Yes, they have a website, a Facebook page (facebook.com/XFINITYMethuen), a YouTube channel, and Instagram and Twitter accounts under "xfinity" and "Xfinity" respectively.
Are there nearby grocery stores close to the Xfinity Store in Methuen?
Yes, Market Basket and Walmart Methuen are nearby grocery stores where you can conveniently shop before or after visiting the Xfinity Store.
What nearby dining options are available near the Xfinity Store by Comcast in Methuen?
Nearby dining options include Subway, LoConte's Subs and Pizza, and pdubZ Pizza and Wings, offering convenient choices for meals.
Are there any entertainment or leisure spots near the Methuen Xfinity Store?
Yes, Vinny's Billiards & Arcade is nearby, providing a fun spot for pool and arcade games before or after your visit.
How can nearby locations help me access Xfinity Store by Comcast in Methuen?
Nearby landmarks such as Market Basket grocery store and Walmart, as well as nearby transit and service locations, help in easily finding and accessing the Xfinity Store at 70 Pleasant Valley Street.