Xfinity Store by Comcast

3.6
408 reviews
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Business Details

199 Plain Street, Lowell, MA
01852, United States
(800) 266-2278
https://www.xfinity.com/local/ma/lowell/199-plain-street.html
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About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Lowell. Visit us today at 199 Plain Street, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
199 Plain Street, Lowell, MA
01852, United States

Hours

Reviews

3.6
408 reviews
5 stars
217
4 stars
47
3 stars
26
2 stars
20
1 star
98

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Product Knowledge

Several customers reported that staff lacked knowledge about products and services, leading to confusion and dissatisfaction.

Wait Times

Many reviews mention long wait times in-store, with some customers expressing frustration over delays in receiving assistance.

Billing Issues

Numerous complaints highlight problems with billing practices, including unexpected charges and difficulties in resolving billing disputes.

Overall Experience

Customer experiences vary widely, with some praising the service and others expressing strong dissatisfaction, particularly with the company's policies and practices.
  • MC
    Mary Catherine
    Nov 2, 2025
    5.0
    I had such a good experience at this Xfinity location. Yad, Calvin and Robert helped me upgrade my phones and set me up with a new modem for my house (I had so much fun being there with my phones, I went back the very next day for the new modem!). They all were happy to be at work, which made my experience better because upgrading devices can take time. Customers came in that weren’t happy but every case was handled respectfully. Definitely recommend! These guys are the best!! I almost put in an application to work there, I can’t wait to go back! 🫶🏽
  • KM
    Kevin Melendez
    Oct 29, 2025
    1.0
    Went there a few months ago to get the Xfinity now router, and the guys working there told me not to bother because the service was “trash.” They also tried to push me into getting a more expensive plan. On top of that, they even told me to go to T-Mobile instead and get their 5G router. Very unprofessional they weren’t helpful at all. At the end, I just did everything online, and it was a much better experience than dealing with these people in person.
  • OR
    Oliver Renau
    Oct 20, 2025
    1.0
    Do NOT recommend business service. Sales people deceptive about contracts, then hit with a huge early termination fee. They are corporate vampires who don't care about small businesses.
  • MC
    Matthew Cote
    Oct 13, 2025
    5.0
    Brendon was great today. He was knowledgeable and friendly and definitely an asset to the company. Every worker was busy helping customers and the process was easy.
  • JB
    James Baker
    Oct 6, 2025
    1.0
    Horrible company wide service, products, etc. Disrespectful in person service. Living up to the Comcast reputation. Worst day ever, and this is just setting up new service!! Can't wait till it fails, I'm sure I won't be let down then either. Update : I tried to go to the link provided by xfinity to start a conversation to explain the ordeal, it led to a chat bot that did not respond to any of my entries.
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Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Lowell offer?

Xfinity Store by Comcast in Lowell offers cable TV, internet service, home phone service, home security systems, and mobile phone services.

Where is Xfinity Store by Comcast located?

The store is located at 199 Plain Street, Lowell, MA 01852, USA.