Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Hyannis. Visit us today at 793 Iyannough Road, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
793 Iyannough Road, Hyannis, MA
02601, United States
Hours
Reviews
3.1
110 reviews
5 stars
54
4 stars1
3 stars
3
2 stars
3
1 star
49
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, citing rudeness, lack of assistance, and unprofessional behavior from staff.
Staffing Issues
Numerous reviews mentioned understaffing at the store, leading to long wait times and inadequate service.
Positive Experiences
Some customers highlighted positive interactions with specific staff members who provided helpful and friendly service.
Frustration with Processes
Customers expressed frustration with the store's processes, including long wait times for simple transactions and issues with equipment availability.
Overall Discontent
A significant number of reviews conveyed overall dissatisfaction with Xfinity's services and management, with many customers considering switching to competitors.
- CEChristine ErnstDec 29, 20251.038 minute wait in line (so far), no greeting upon arrival, no alert of how long the line might have to wait. “Just stop in to your local Xfinity store and pick up your new modem” they said. 8 people behind me and a staff of 3 who won’t make eye contact. Fail. FAIL.
- MAMark ArchDec 29, 20251.0I waited 40 minutes to drop off a modem that took less than 10 seconds to scan and hand back. The 3 staff members all saw me standing there with the modem in my hands. Not once did anyone say ‘let me scan that for you!’ Just stood there waiting and waiting! Thank goodness Verizon Fios came to Sandwich!!! Xfinity customer service is horrendous!!!
- AZAnya ZheleznovaDec 29, 20255.0Came to return equipment, Adam the store manager was very fast, friendly, helpful and patient with me. Very satisfied.
- LMLuis MolinaOct 17, 20251.0Terrible customer service
- NLNancy LOct 9, 20251.0Hyannis store at CC Mall is the worst service I have ever seen!!! Was returning today (10-9-25) after being in line for an hour last week for a cable box and new modem it took forever 1-1/2 hours!! she couldn't answer my question about caller ID on my landline she said she didn't know what was wrong or what to do? Really? Felt very rushed she only wanted to sell me a cellphone plan that I didn't want..Today went back to return old modem and buy a booster. No way to do that but wait in line with eight other people waiting in line! Only one person working supposedly another worker in back room for already a half hour and only employee there said she was on phone in a weekly meeting!! Are you kidding me at 2:30 in the afternoon with 8 people in line?!! I Waited 1/2 hour and line never moved!! 3 people came in stood in line and said forget it and left as I did! Went back an hour later there was still 6 people in line and still one employee working!! All I wanted to do was return old modem and buy a booster..I'm not standing in line for hours ridiculous! Have no idea what to do with old modem now? Can't get them on phone either! And they wonder why everyone is leaving and streaming instead. Maybe if they paid people more they would have qualified help there!! Time to get rid of Comcast!!!
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
Where is Xfinity Store by Comcast Branded Partner located in Hyannis?
The Xfinity Store by Comcast Branded Partner is located at 793 Iyannough Road, Hyannis, MA 02601.
What are the regular business hours for the Xfinity Store in Hyannis?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 10:00 AM to 6:00 PM.
Is the Xfinity Store by Comcast Branded Partner open on holidays?
The store is closed on Christmas Day, December 25, 2025.
What products and services does the Xfinity Store in Hyannis offer?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in the Hyannis area.
How can I contact the Xfinity Store in Hyannis by phone?
You can reach the store by calling +1 800-934-6489.
Where can I find the Xfinity Store online for Hyannis?
You can visit their official page at https://www.xfinity.com/local/ma/hyannis/793-iyannough-road.html.
Can I download the Xfinity app for mobile devices?
Yes, you can download the Xfinity app for Android at the Google Play Store and for iOS devices at the Apple App Store.
What nearby stores can I visit when going to the Xfinity Store in Hyannis?
Nearby stores include J.Crew, American Eagle, Journeys, and Macy's, great for shopping before or after your Xfinity visit.
Are there food options near the Xfinity Store in Hyannis?
Yes, there are several nearby restaurants including Cape Smoothie Company, Five Guys, Jersey Mike's Subs, Not Your Average Joe's, and Regina Pizzeria.
Is there public transportation or other amenities near the Xfinity Store in Hyannis?
While public transit specifics are not listed, nearby amenities include CVS pharmacy, Shell Recharge EV charging station, and a CoinMover Bitcoin ATM for added convenience.