Xfinity Store by Comcast Branded Partner

Reviews

• LM

  Luis Molina

  Oct 17, 2025
  1.0
  Terrible customer service
• NL

  Nancy L

  Oct 9, 2025
  1.0
  Hyannis store at CC Mall is the worst service I have ever seen!!! Was returning today (10-9-25) after being in line for an hour last week for a cable box and new modem it took forever 1-1/2 hours!! she couldn't answer my question about caller ID on my landline she said she didn't know what was wrong or what to do? Really? Felt very rushed she only wanted to sell me a cellphone plan that I didn't want..Today went back to return old modem and buy a booster. No way to do that but wait in line with eight other people waiting in line! Only one person working supposedly another worker in back room for already a half hour and only employee there said she was on phone in a weekly meeting!! Are you kidding me at 2:30 in the afternoon with 8 people in line?!! I Waited 1/2 hour and line never moved!! 3 people came in stood in line and said forget it and left as I did! Went back an hour later there was still 6 people in line and still one employee working!! All I wanted to do was return old modem and buy a booster..I'm not standing in line for hours ridiculous! Have no idea what to do with old modem now? Can't get them on phone either! And they wonder why everyone is leaving and streaming instead. Maybe if they paid people more they would have qualified help there!! Time to get rid of Comcast!!!
• CC

  cmel1010

  Sep 9, 2025
  1.0
  I never leave reviews but feel obligated to because it is such a nightmare! I went in for a router and cable box and one of the staff gave me a SIM card for a free wireless line that I did not want. I told her I didn’t need it and couldn’t use it but she said it’s already linked to my account and to bring it back in a year and she will cancel it. In a rush, I felt forced to take it so I just took it and left. 1 month later and I’m being billed for the “free” sim I never even used. She now claims it can not be cancelled by her and there’s nothing she can do. I asked her to cancel everything and she said she can’t do that either and I must call “the number.” Which I have tried several times for several other issues that they couldn’t help me with in the store, my cable still does not even work! They are no help, they can fix NOTHING in the store, and I felt scammed into this wireless line like they were getting a kickback from it or something. It was shocking to see them turning everyone away and giving every customer the phone number to call. Horrible experiences over and over shop around before settling with this nightmare of a company
• BD

  Bahar Daisy

  Sep 7, 2025
  5.0
  Had a great experience with Ash at this location today. He was calm, efficient, nice and had the best customer service I’ve had at xfinity. Thank you Ash!
• MV

  MaRCOs Vieira

  Aug 23, 2025
  2.0
  They canceled my modem. I've been without internet for 4 days and no one has solved my problem. And they take a long time to respond to messages.

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