Xfinity Store by Comcast

Reviews

• SA

  Steven Appleby

  Nov 16, 2025
  2.0
  Service is extremely slow at this place. The Kiosk is always out of order. They used to have two machines and now they have one. It has only worked one time out of the last seven months. How is that, taking care of your Customers?
• CE

  Corwin Edson

  Nov 12, 2025
  4.0
  I was on the phone with Xfinity AI and agents in the Philippines and India 5 hours on Saturday and 4 hours on Sunday. By Sunday afternoon I had no Internet, messaging or cellular phone service. On Monday I traveled to the Xfinity store at the Holyoke Mall in Holyoke Ma. Walked in and them my issues. I was told to take a seat and someone would see me. In less than 5 minutes a technician had me sit down with and tell my issues. He took my and my wife's phones open them up and literally it took him less than 10 minutes to get all my issues taken care of. Just great friendly and helpful staff. Next time I have any issues with my cellular phone service I know where to go.
• JS

  Jake S

  Nov 10, 2025
  1.0
  God forbid you can actually get through to a human being. Terrible service.
• UN

  Ursula Nowak

  Nov 10, 2025
  1.0
  I agree with Austin, we were paying $88 a month. EASY TO MOVE IS BS… nothing but problems with our last 2 moves… I asked for a Tec to just check to see if the wire was live. Because last year, the old 1884 Building..We moved into Quickly and were Transferring from an address we lived at for 12 years.. I connected the WiFi box and it wasn’t working.. Because there hadn’t been a line there in years… So I want my WiFi the day I move in not the next day..I do have to say call Monday - Friday during working hours. The Representative was amazing with what she could do on here end. Someone had to come out and PROMISED IT BE FIRST THING 8-10 OUR TECH GUY WAS THERE 8am on the dot… Worked out what needed to be done and was Amazing as well…. So because of what happened at the last place I asked the landlord if it had the internet. Because this was another old building with the apartment completely done over. The Kitchen alone was my dream Kitchen Stove and marble countertop.. beautiful anyway I am going off course. So my husband called and set up the transfer.. She did the same thing.. my husband not knowing after setting up the addressed she says we qualify for automatic upgrade he asked okay now my bill is going to stay the same I have been paying the last year right she said oh No it will be the same blah blah blah!!!! So we set up the date our move in date.. the Tech showed up with a new WiFi Box and this other little streaming device.. All We Asked To Do Was Transfer to new address keep everything the Way it is. I just need the TECH TO CHECK TO MAKE SURE THE WIRE WAS CONNECTED AND I DIDN’T HAVE THE SAME ISSUE LIKE LAST TIME. The landlord said he didn’t know it’s hasn’t been used in years… So I was thinking ahead.. I bring my WiFi Box down go over to connect it and he says no I have upgraded ones and a little streaming box. I said I don’t want a new router this is the new router. This one is being connected my to the line ..I was trying to connect it . I couldn’t get to it he said I got it I had finally and used my router … When he should have said yes you’re wire is live, BYE THANK YOU!!!!! I walked away do my unpacking and come in…..HE hooks my router to that streaming service box.. I am Like what is that..He grabs the remote I look at my tv and it looks the same way my TV does already.I said we don’t need a Box to stream, our TV DOES JUST FINE I DON’T WANT IT TAKE IT OFF AND TAKE IT BACK… WE DON’T WANT any equipment I need you to get that off my TV and take it with you…The WiFi Box take it back and The little streaming Box we didn’t want He kept saying oh which part of your promotion and I’m like what promotion all we did was just transfer a move and now they’re trying to charge us the $315 my husband went and tried to return the box at the store and they wouldn’t take it which is absolutely insane… It’s a their property and we don’t want it they can go charging for it and we don’t want it. They adjusted our bill right so going forward is right actually it’s lower 😜 but they’re still haven’t taken off the charge $315 they want for the month of September, no we paid for September autopay 2 days before we moved to the new address… Right after so it was a transfer we shouldn’t be charged. It was just a transfer literally on the same STREET… going forward the charges are right.. BUT THEY STILL WANT THE $315 for the month of September…. all we wanted is transfer and tech to make sure that the wire was Live that was it. We didn’t ask for their equipment..Then Nope they can take their box back….Well they got a problem coming because I am going down to the store and dealing with it…. Don’t call because their customers service SUCKS !!!!!! I’m going END IT THERE THATS A WHOLE OTHER STORY!!!! 🤬🤬🤬🤬🤬🤬🤬 Very disappointed for being a customer over 30 years…
• AR

  Austin Reid

  Oct 26, 2025
  1.0
  READ YOUR BILL!!!! Our roommate left so we had to switch. We've had this plan for about a year and they've been charging us $30/month for StreamSaver, despite me saying we didn't need it. They make it sound like the service is free because of the promotional discount they give. You're still paying for it and we wasted about $300 before noticing. They made me jump through hoops to cancel.

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