Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Burlington. Visit us today at 62 2nd Ave, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
4.0
270 reviews
5 stars
167
4 stars
40
3 stars
11
2 stars
9
1 star
43
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness and professionalism, others reported poor service experiences, including misinformation and unhelpful responses.
Wait Times
Customers frequently mentioned long wait times for service, particularly for equipment returns and general inquiries.
Mixed Experiences
Feedback varied widely, with some customers having excellent experiences with specific employees, while others faced significant frustrations with the overall service and management.
Misinformation Issues
Several reviews highlighted issues with misleading information regarding promotions and service terms, leading to customer dissatisfaction.
Store Environment
The store was noted for being busy but generally well-organized, with some customers appreciating the quick service despite the crowd.
- JLJonathan LJJan 2, 20261.0Professional gaslighting experience • Scheduled an in‑store appointment, but still waited about an hour in a walk‑in style queue with no clear explanation. • the support rep was googling my questions in front of me and was not able to provide me with answers to basic questions. • For a fairly basic account/promotion issue, the default response became “you have to talk to the manager,” but no one could tell me when that manager actually works. • Staff told me I should “call back” to reach the manager, then admitted there is no direct store phone number for customers. • Overall tone was polite, but the mix of contradictions, non‑answers, and circular referrals to a manager I could not contact made the whole visit feel like calm, professional gaslighting rather than customer assistance. I got the impression that the employees could not help me because Xfinity tied their hands behind their backs.
- ALAl leeNov 26, 20254.0I was here to cancel my service. The staff did not give me a hard time or ask why why why. She was very pleasant. I tried to cancel online but if I pick schedule a call back,it said I am scheduled 4 days later. Are you serious?
- SSSara SparklesNov 22, 20255.0They are amazing here!!! Super helpful, well staffed, and everyone is willing to help. No wait time even on the weekend of the holiday season. Joel and Cynthia helped me and were so kind and helpful. They fixed all the issues that were created by the customer service reps on the customer service phone number. I drove all the way here because the Framingham location is the WORST and should be ashamed of themselves.
- DHDarlene HatfieldNov 19, 20255.0Juan did a stellar job getting me up and running after Hours chatting with technical support. I should have just gone right to the store. They are phenomenal.
- ENEmy NuelNov 14, 20255.0I came to get the new iPhone 17 and Trevor was super-helpful in not just setting up the new phone, but helping install the screen guard and phone cover, as well as offer lots of tips and advice. Thank you for a great customer experience!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Burlington offer?
Xfinity Store by Comcast in Burlington offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Burlington?
It is located at 62 2nd Ave, Burlington, MA 01803, USA.
What are the store hours for Xfinity Store by Comcast in Burlington?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary, including closures on some days like November 27 and December 25.
What safety measures are in place at the Xfinity Store by Comcast during the pandemic?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Burlington?
You can reach the store by calling the local phone number +1 781-365-1692 or the main phone number +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence or app for customers?
Yes, customers can visit their website at https://www.xfinity.com/local/ma/burlington/62-2nd-ave.html, and use their Android app or iOS app available on the Google Play Store and Apple App Store respectively.
Which major competitors are nearby Xfinity Store by Comcast in Burlington?
Nearby competitors include AT&T, Verizon, RCN, and T-Mobile, which offer similar telecommunications and internet services.
What nearby dining options are available around Xfinity Store by Comcast?
Nearby dining options include Twist Bakery & Cafe for bakery and cafe treats, The Okipoke Burlington for Japanese cuisine, and Kings Dining & Entertainment offering American-style restaurant and bowling experience.
Are there any fitness centers close to Xfinity Store by Comcast in Burlington?
Yes, Xtend Barre Burlington and Training Room are nearby fitness centers where customers can exercise before or after visiting the store.
What nearby businesses might customers visit in addition to Xfinity Store by Comcast?
Customers might also visit nearby businesses such as James Joseph Salon for hair and beauty services, Greenwood Dental at 3rd Ave Burlington for dental needs, and Experimax Burlington for mobile phone repair and electronics.