Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Burlington. Visit us today at 62 2nd Ave, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
4.0
267 reviews
5 stars
166
4 stars
39
3 stars
11
2 stars
9
1 star
42
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff members like Joel, Brandon, and Gina, highlighting their dedication to resolving issues.
Misinformation Issues
Several reviews mentioned instances of misleading information regarding promotions and services, particularly affecting senior customers.
Long Wait Times
Customers frequently reported long wait times for service, especially during busy periods, which detracted from their overall experience.
Mixed Experiences
While some customers had positive interactions, others reported dissatisfaction with service quality and unresolved issues, indicating inconsistency in customer experiences.
Store Environment
The store was noted for being clean and well-organized, contributing positively to the customer experience despite the wait times.
- DHDarlene Hatfield4 days ago5.0Juan did a stellar job getting me up and running after Hours chatting with technical support. I should have just gone right to the store. They are phenomenal.
- ENEmy NuelNov 14, 20255.0I came to get the new iPhone 17 and Trevor was super-helpful in not just setting up the new phone, but helping install the screen guard and phone cover, as well as offer lots of tips and advice. Thank you for a great customer experience!
- MMMaria Eugenia Pereyra MedinaNov 10, 20255.0Friendly and great costumer service! Brandon Our Xfinity representative was amazing! He helped us set up our new iPhones and made sure we left completely satisfied. He was super nice and patient, and we really appreciated his help. Definitely one of the best customer service experiences we’ve had! Thank you Brandon.
- SSsherif souheilNov 8, 20255.0Long story short! I had a bad experience with xfinity customer service and I was about to find another provider, until I met Brandon. He’s the best! He’s tech savvy, helped me to solve the technical issues that no one could help. Please keep him and give him a raise if you want to keep your customers!
- HHHeather HuntressOct 8, 20255.0I could not ask for better service from Joel at xfinity Burlington today. He patiently helped solved my problem and went above and beyond to work with me! He was a true life saver and would not hesitate to go back for other help. Thank you!!!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Burlington offer?
Xfinity Store by Comcast in Burlington offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Burlington?
It is located at 62 2nd Ave, Burlington, MA 01803, USA.
What are the store hours for Xfinity Store by Comcast in Burlington?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary, including closures on some days like November 27 and December 25.
What safety measures are in place at the Xfinity Store by Comcast during the pandemic?
The store practices professional cleaning and social distancing. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Burlington?
You can reach the store by calling the local phone number +1 781-365-1692 or the main phone number +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence or app for customers?
Yes, customers can visit their website at https://www.xfinity.com/local/ma/burlington/62-2nd-ave.html, and use their Android app or iOS app available on the Google Play Store and Apple App Store respectively.
Which major competitors are nearby Xfinity Store by Comcast in Burlington?
Nearby competitors include AT&T, Verizon, RCN, and T-Mobile, which offer similar telecommunications and internet services.
What nearby dining options are available around Xfinity Store by Comcast?
Nearby dining options include Twist Bakery & Cafe for bakery and cafe treats, The Okipoke Burlington for Japanese cuisine, and Kings Dining & Entertainment offering American-style restaurant and bowling experience.
Are there any fitness centers close to Xfinity Store by Comcast in Burlington?
Yes, Xtend Barre Burlington and Training Room are nearby fitness centers where customers can exercise before or after visiting the store.
What nearby businesses might customers visit in addition to Xfinity Store by Comcast?
Customers might also visit nearby businesses such as James Joseph Salon for hair and beauty services, Greenwood Dental at 3rd Ave Burlington for dental needs, and Experimax Burlington for mobile phone repair and electronics.