Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Brockton. Visit us today at 200 Westgate Drive, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
318 reviews
5 stars
145
4 stars
42
3 stars
33
2 stars
13
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unprofessional and unhelpful.
Wait Times
Many customers reported long wait times in-store, often leading to frustration.
Store Experience
The store environment is generally clean and organized, with some positive experiences noted regarding staff interactions.
Technical Issues
Numerous complaints about technical problems with services and difficulties in resolving issues through customer support.
Automated System
The automated phone system received significant criticism for being frustrating and unhelpful.
- SBStephanie BaudinNov 11, 20255.0I had a great experience at Xfinity thanks to Andrew! He was incredibly patient, helpful, and took the time to explain everything clearly. I truly appreciated his professionalism and kindness while helping me resolve my issue. It’s not every day you meet someone who goes above and beyond with such a positive attitude. Thank you, Andrew, for your excellent customer service!
- BRbrian rileyOct 31, 20251.0Absolutely horrible. Worst experience I've ever had.
- LVLaura VonaOct 26, 20255.0Great staff, speedy resolution to my issue.
- KSKandis SmithOct 6, 20251.0Very poor customer service! I walked in to drop off equipment today and was only told to give my name and phone number and instructed to sit and wait until my name was called. I waited an hour only to be told I wouldn’t have had to wait that long if I told the guy who took my name that I was just there to drop off equipment. Then he has the nerve to tell me that he’s not allowed to ask customers what they are there for. And he implied that he was only interested in customers he makes commission on. The guy was on his damn phone most of the time I was waiting! To the employees working between 7 and 8 pm on Monday October 6th, 2025, at the Brockton location, I hope your employer sees this and takes the proper corrective action against you because the treatment I received was foul. Mighty arrogant of you to not give a crap about your job in this economy under this current administration. And to add insult to injury these employees were young black and brown people. What a disgrace! Who raised you? Your parents should be ashamed of your behavior and so should you.
- FBFrank BakerOct 5, 20255.0Easy easy walking into store. Greeting staff all had smiles very helpful an gave me options on what I could do
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Brockton offer?
Xfinity Store by Comcast in Brockton offers cable TV, internet, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Brockton?
The Xfinity Store by Comcast is located at 200 Westgate Drive in the Westgate Mall, Brockton, MA 02301.
What are the store hours for Xfinity Store by Comcast in Brockton?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, Sundays from 11:00 AM to 5:00 PM, with special holiday hours on specific dates.
What COVID-19 safety measures are in place at the Brockton Xfinity Store?
The store has professional cleaning and social distancing in place. Fully vaccinated customers do not need to wear a face mask unless required by mandates.
How can I contact the Xfinity Store in Brockton by phone?
You can reach the Brockton Xfinity Store at +1 617-279-9670 or their main phone line at +1 800-266-2278.
Where can I find more information or order services online for the Brockton Xfinity Store?
Visit their website at https://www.xfinity.com/local/ma/brockton/200-westgate-drive.html or order online at https://www.xfinity.com/locations/massachusetts/brockton.
What are some popular nearby places to visit when going to the Xfinity Store at Westgate Mall?
Nearby places include Westgate Mall for shopping, Best Buy for electronics, Visionworks for eyewear, and several dining options like Auntie Anne's Pretzels and Popeyes Louisiana Kitchen.
How can I use nearby transportation or landmarks to find the Xfinity Store in Brockton?
The store is inside Westgate Mall at 200 Westgate Drive, making it easy to locate by visiting this well-known shopping center in Brockton.
Are there other mobile phone stores near the Xfinity Store at Westgate Mall?
Yes, nearby mobile phone stores include Comcast Business and Geek Squad, providing convenient options for mobile device purchases and services.
What entertainment and shopping options are available near the Xfinity Store by Comcast in Brockton?
Visitors can explore shopping at Westgate Mall, clothing stores like Old Navy and Hot Topic, jewelry at Arias Jewelers, and enjoy dining at Charleys Cheesesteaks and Cinnabon nearby.