Xfinity Store by Comcast

3.5
318 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Brockton. Visit us today at 200 Westgate Drive, MA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
200 Westgate Drive, Brockton, MA
02301, United States

Hours

Reviews

3.5
318 reviews
5 stars
145
4 stars
42
3 stars
33
2 stars
13
1 star
85

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for being unprofessional and unhelpful.

Wait Times

Many customers reported long wait times in-store, often leading to frustration.

Store Experience

The store environment is generally clean and organized, with some positive experiences noted regarding staff interactions.

Technical Issues

Numerous complaints about technical problems with services and difficulties in resolving issues through customer support.

Automated System

The automated phone system received significant criticism for being frustrating and unhelpful.
  • SB
    Stephanie Baudin
    Nov 11, 2025
    5.0
    I had a great experience at Xfinity thanks to Andrew! He was incredibly patient, helpful, and took the time to explain everything clearly. I truly appreciated his professionalism and kindness while helping me resolve my issue. It’s not every day you meet someone who goes above and beyond with such a positive attitude. Thank you, Andrew, for your excellent customer service!
  • BR
    brian riley
    Oct 31, 2025
    1.0
    Absolutely horrible. Worst experience I've ever had.
  • LV
    Laura Vona
    Oct 26, 2025
    5.0
    Great staff, speedy resolution to my issue.
  • KS
    Kandis Smith
    Oct 6, 2025
    1.0
    Very poor customer service! I walked in to drop off equipment today and was only told to give my name and phone number and instructed to sit and wait until my name was called. I waited an hour only to be told I wouldn’t have had to wait that long if I told the guy who took my name that I was just there to drop off equipment. Then he has the nerve to tell me that he’s not allowed to ask customers what they are there for. And he implied that he was only interested in customers he makes commission on. The guy was on his damn phone most of the time I was waiting! To the employees working between 7 and 8 pm on Monday October 6th, 2025, at the Brockton location, I hope your employer sees this and takes the proper corrective action against you because the treatment I received was foul. Mighty arrogant of you to not give a crap about your job in this economy under this current administration. And to add insult to injury these employees were young black and brown people. What a disgrace! Who raised you? Your parents should be ashamed of your behavior and so should you.
  • FB
    Frank Baker
    Oct 5, 2025
    5.0
    Easy easy walking into store. Greeting staff all had smiles very helpful an gave me options on what I could do

Frequently Asked Questions About Xfinity Store by Comcast

What services does Xfinity Store by Comcast in Brockton offer?

Xfinity Store by Comcast in Brockton offers cable TV, internet, home phone service, home security systems, and mobile phone services.

Where is the Xfinity Store by Comcast located in Brockton?

The Xfinity Store by Comcast is located at 200 Westgate Drive in the Westgate Mall, Brockton, MA 02301.