Xfinity Store by Comcast Branded Partner

Reviews

• AC

  Assistant Treasurer DeafBlind Contact Center

  Jan 2, 2026
  5.0
  Great Customer Service. Greeted staff with his friendly manner. Fantastic job! M. Hall
• AD

  Andrew Dwan

  Dec 30, 2025
  1.0
  Go to a store full of clowns, expect a circus. Spraying a full can of febreeze won't cover up the smell of all the weed you smoked in the back room right before the store opened for the day. Picked up my equipment on Sunday and when I dropped off the old on Monday, the girl shut off all our services. Was blessed to spend another 1.5hrs on the phone with Xfinity on Tuesday to get all this sorted out. What would Massachusetts ever do without the amazing monopoly that is Comcast?
• JI

  Jerry Isaac

  Dec 4, 2025
  1.0
  total waste of time calling from a new cellphone , Computer just runs you around in circles than says can't help over phone Been a Xfinity. customer. since They came to Ma, Not happy at this time
• SJ

  steve jetson

  Nov 23, 2025
  1.0
  Go to any other location! The workers are zero help at all and are suuuuper unprofessional! And useless. Im pretty sure they have either received no training and or just dont care. But either way avoid this location unless you have unlimited time and patience. They WILL just sit in silence with you while they're on their phone and you wait. Zero communication about status or anything going on.
• AK

  Annie Konyeaso

  Nov 15, 2025
  5.0
  My Appreciation for Outstanding Customer Service at Xfinity Braintree MA Dear [Manager's I hope this message finds you well. I wanted to take a moment to express my sincere appreciation for the exceptional customer service I received today during my visit to the Xfinity store located at 30 Forbes Rd. in Braintree MA From the moment I stepped into the store, I was greeted by Mohammed, who exhibited a warm and welcoming demeanor. His patience and willingness to assist while I set up my new phone and watch truly stood out. Despite the process taking longer than expected, Mohammed remained attentive and reassuring, making the experience pleasant. Additionally, I observed a young lady named Mariyah while waiting. Her interactions with other customers were exemplary; she consistently wore a bright smile and was incredibly accommodating. I was especially impressed when one customer expressed interest in hiring her, highlighting her outstanding ability to connect with people. Mariyah’s positivity and professionalism are commendable qualities that reflect the very best in customer service. Unfortunately, I had initially visited a different Xfinity store in Brockton, where the experience was quite the opposite. The employees there were unaccommodating and dismissive, prompting me to seek assistance in Braintree instead. I am grateful I did, as my experience in your store was a shining example of how customers should be treated. I want to extend my gratitude to both Mohammed and Mariyah for their remarkable service. They embody the qualities that make a retail experience enjoyable and are a true asset to your team. I believe their efforts should be recognized and rewarded. Thank you for maintaining such high standards at your store. I look forward to returning and will certainly recommend this location to others. Warm regards, Annie Konyeaso

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner