Business Details
About
Business Internet ServiceVerizon
Experience unparalleled connectivity with Verizon Business. Our reliable 5G network ensures your business stays connected faster & more efficiently than ever before. Discover the latest 5G smartphones including the new iPhone 15, Google Pixel 8, & the Samsung Galaxy S23. Visit the Verizon business store in Boston or for an added convenience shop online. We offer in-store pickup, free 2-day shipping, express lockers, or same-day delivery options in select areas. Schedule your in-store appointment today or visit our website to learn more about our products and services, and see how our network is revolutionizing the world of connectivity at Verizon Business.
Details
- Online appointmentsAvailable
- Onsite servicesAvailable
Location
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- BBBrigham BoiceDec 4, 20251.0Store staff at this Verizon location are wonderful and have done everything they can to help me. This review is not about them. It is a warning about Verizon’s systems and customer service, because I am now having to file a complaint with the FCC over a “missing equipment” charge that is entirely their fault. I am posting this here to make it even clearer to others who might trust them. I ordered 5G Home Internet and had a Verizon technician come to my apartment. After trying to install it, he told me it was impossible to set up service at my address and that the installation had failed. He then took all of the 5G Home equipment with him when he left. I never kept a single device. Weeks later, I received a bill claiming I had not returned the equipment. Over at least 20 phone calls and multiple in-person visits to this store, I was repeatedly blamed for a problem caused by Verizon’s own technician. I was told different things every time: that the charges would be waived in a few days, that someone would call me back (no one ever did), and even that once you are no longer a customer, you are no longer a priority. During one visit, I spent around eight hours at this store while the staff and I stayed on the phone with Verizon support. We heard call center reps accuse me of stealing the equipment and even suggest I “call the police” on the Verizon tech who had been in my home. Eventually one representative told me it was finally resolved and to stop worrying. Three weeks later, the same bill showed up again, still claiming I had unreturned hardware and still threatening my credit. So yes, the people who work in this store are kind and tried to advocate for me. But the larger Verizon system has treated me as if I am lying, has wasted countless hours of my time, and is now putting my credit at risk over equipment their own employee removed. Heed this warning before you sign up for 5G Home or trust that Verizon will handle its own mistakes. I am now escalating this through a formal complaint to the FCC.
- YBYour Busted!!!Mar 6, 20254.0Did not visit the store on the ground level. Had a visit to the upper floors. Awesome views
- TCTom CleerenFeb 8, 20245.0I had an issue returning my 5g internet, and AJ helped me swiftly and quickly got get me connected to a customer service rep. After it turned out the rep was having some issues returning my equipment, AJ stood up for me and really had my back as a customer. After calling for 20 minutes and trying to escalate the issue so I could get helped forward, he realized that we had to look for another way to help me and get me going. He then returned my equipment to the store and got me on my way again. AJ helped me very well and it seems he is very good at his job and more than deserving of the manager title. If anything if I’m Verizon I am promoting him right away, absolute legend!
Frequently Asked Questions About Verizon Business Services
How do I pay my Verizon business bill at 98 Causeway St?
If you are the Primary Contact or Administrator, or you have View and Pay access, you are able to make payments on up to 10 accounts at the same time when logged in to My Business Wireless.
How do I access my Verizon Business account?
My Business gives you the access you need with tools and benefits to help manage your Verizon wireless services, save money and get you back to business more quickly.
■ Shop and activate new devices online
■ Make online payments and view user details
■ Keep tabs on data usage
How many lines can you have on the Verizon business plan?
You can purchase up to 9 lines with Verizon business plan. Learn more by visiting our Devices and Plans page.
How to call Verizon business customer service?
You can contact Verizon business customer service by calling 1 (800) 837-4966.
Does Verizon have business landline phone service?
Yes, Verizon business phone service offers unlimited nationwide calling with Preferred Voice. Check availability and explore business phone plans today.
How can I pay my Verizon business bill at the 98 Causeway St location?
Authorized users such as the Primary Contact, Administrator, or those with View and Pay access can make payments on up to 10 accounts simultaneously via My Business Wireless when logged in.
How do I access and manage my Verizon Business account online?
Using My Business online, you can shop and activate new devices, make payments, view user details, and monitor data usage to help manage your Verizon wireless services efficiently.
What is the maximum number of lines I can have on a Verizon Business plan?
Verizon Business plans allow for up to 9 lines. You can find more details on the Devices and Plans page of their website.
How do I contact Verizon Business customer service?
You can reach Verizon Business customer service by calling 1 (800) 837-4966 for support and inquiries.
Does Verizon offer business landline phone service?
Yes, Verizon Business offers unlimited nationwide calling with its Preferred Voice landline service. You can check availability and explore plans directly at the store or online.
What are the operating hours of Verizon Business Services at 98 Causeway St, Boston?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sundays from 10:00 AM to 5:00 PM.
Which major smartphone brands are available at Verizon Business in Boston?
Verizon Business carries popular brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.
Does the Verizon Business store at 98 Causeway St offer in-store pickup?
Yes, the store provides in-store pickup as part of its pickup and delivery services for customer convenience.
Which nearby transit stations can help me get to Verizon Business Services at 98 Causeway St?
Nearby stations include North Station, Boston North (Amtrak), and North Union Station, making it convenient to access Verizon Business via public transportation.
What dining options are available near Verizon Business Services at 98 Causeway St?
Nearby dining includes American restaurants like Play and Banners Kitchen & Tap, sushi at ZENSHI Handcrafted Sushi, Japanese cuisine at Momosan Morimoto, and more, giving customers great food options before or after their visit.
Are there any entertainment or nightlife venues close to Verizon Business Services at 98 Causeway St?
Yes, venues like Big Night Live and PLAY Boston offer music, dance, and bar experiences close to the store, perfect for unwinding after business visits.