Experience unparalleled connectivity with Verizon Business. Our reliable 5G network ensures your business stays connected faster & more efficiently than ever before. Discover the latest 5G smartphones including the new iPhone 15, Google Pixel 8, & the Samsung Galaxy S23. Visit the Verizon business store in Boston or for an added convenience shop online. We offer in-store pickup, free 2-day shipping, express lockers, or same-day delivery options in select areas. Schedule your in-store appointment today or visit our website to learn more about our products and services, and see how our network is revolutionizing the world of connectivity at Verizon Business.
I recently visited the Verizon store to address a phone trade-in issue. Upon entering, I encountered an employee named Xavier who exhibited extreme rudeness. He seemed disinterested, engrossed in his phone and reluctant to assist me. When I explained my problem, he asserted that his sole responsibility was sales and refused to provide any help. I kindly requested him to check my account or phone number, but he displayed an unwillingness to make even the slightest effort, appearing lazy and unhelpful.
This is truly an incredibly frustrating experience at the Verizon store when seeking assistance. After encountering rudeness from Xavier, I requested to speak with a manager. Shockingly, he claimed the manager was 'busy' and refused to find one. When I explained the issue with not receiving my credit, Xavier dismissed it stating it’s beyond his job description and continued to give me an attitude. Despite my insistence on speaking with a manager, he informed me that the manager was on the phone until 6:30 pm, and they will be closing soon, leaving me with no option for assistance. Mind you by the time I was at the store was 2pm. This unacceptable behavior tarnished my perception of Verizon, and I find it disappointing to witness such conduct from a reputed company.
BS
Blanche Staton
Mar 12, 2023
5.0
In February, I went to purchase a new phone and was very pleased with the excellent service provided by Kyle. He was patient, kind and thorough. He explained features so I, a baby boomer for whom the wonders of tech are not intuitive, could understand. Kyle made all the difference in my experience. He was awesome!
Frequently Asked Questions About Verizon Business Services
How do I pay my Verizon business bill at 745 Boylston St?
If you are the Primary Contact or Administrator, or you have View and Pay access, you are able to make payments on up to 10 accounts at the same time when logged in to My Business Wireless.
How do I access my Verizon Business account?
My Business gives you the access you need with tools and benefits to help manage your Verizon wireless services, save money and get you back to business more quickly.
■ Shop and activate new devices online
■ Make online payments and view user details
■ Keep tabs on data usage
How many lines can you have on the Verizon business plan?
You can purchase up to 9 lines with Verizon business plan. Learn more by visiting our Devices and Plans page.
How to call Verizon business customer service?
You can contact Verizon business customer service by calling 1 (800) 837-4966.
Does Verizon have business landline phone service?
Yes, Verizon business phone service offers unlimited nationwide calling with Preferred Voice. Check availability and explore business phone plans today.
How can I pay my Verizon business bill at 745 Boylston St?
If you are the Primary Contact or Administrator, or have View and Pay access, you can make payments on up to 10 accounts simultaneously by logging into My Business Wireless.
How do I access my Verizon Business account and manage services?
Use My Business to shop and activate new devices online, make payments, view user details, and monitor data usage to effectively manage your Verizon wireless services.
What is the maximum number of lines available on Verizon's business plan?
You can purchase up to 9 lines with the Verizon business plan. More details are available on our Devices and Plans page.
How can I contact Verizon Business customer service?
You can reach Verizon Business customer service by calling 1 (800) 837-4966 for assistance.
Does Verizon offer business landline phone service?
Yes, Verizon business phone service includes unlimited nationwide calling with Preferred Voice. Check availability and explore business phone plans today.
What products and brands are available at Verizon Business Services in Boston?
We offer business cell phones, mobile hotspots, tablets, and laptops featuring brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What are the store hours for Verizon Business Services at 745 Boylston St?
The store is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 10:00 AM to 7:00 PM, and Sunday from 10:00 AM to 5:00 PM.
Is it possible to schedule an appointment or get onsite services at Verizon Business Services?
Yes, Verizon Business offers online appointment scheduling and onsite services for your convenience.
What nearby real estate services are located close to Verizon Business Services?
Nearby real estate services include Chius Real Estate, Boston Lofts, Guy Contaldi REALTOR® - Advisors Living - Back Bay, Furnished Homes, and My Boston Apartment, which can assist customers with property needs before or after visiting Verizon.
Are there nearby dining options near Verizon Business Services at 745 Boylston St?
Yes, SUBWAY sandwich shop is nearby, offering a convenient food option for customers visiting Verizon Business Services.
What nearby professional and financial services can customers find around Verizon Business Services?
Nearby services include Beacon Equity Partners (financial advising), Western Union (financial service), SEOBoston (advertising and marketing agency), and McLaughlin Law (legal services), which are helpful for business customers needing those services.