Xfinity Store by Comcast

Reviews

• MA

  Maxim Arefyev

  2 days ago
  5.0
  Has issue transferring eSim to a new phone and another issue with another phone. All resolved on-site as a walk-in within an hour. Very pleased with on-site reps.
• TW

  taylor ward

  Dec 6, 2025
  1.0
  I showed up at 10:20 to simply drop off cable boxes when I walked in there was two workers both attending to people and two people in front of me. I asked if there was just an area I could drop my cable boxes off and they told me no I had to wait so I waited 20 minutes later. They’re still with the same people and there is now a line of seven people. I understand that each person needs attention, but the fact that you have two people working on a Saturday where most people have the day off is mind blowing to me and the fact that you don’t have a better system for people who are simply just dropping off items instead of needing 20 minutes of help and making them potentially wait an hour just to drop off cable boxes for the people in front of them. I ended up having to leave after waiting 20 minutes. And have to drive another 20 minutes back later so I don’t get charged for keeping my cable boxes
• DH

  Donna Huber

  Dec 1, 2025
  5.0
  Went to your location last week to add a line to existing phone. Man at door explained to us we had to go to Connecticut store to do what we were looking for. Drove 2.5 hrs round trip , waited an hour in the store for them in 5 seconds to tell us it could not be done Decided to go back to the Bellingham store, this time, was greeted by Jacob. We shared our situation. He kindly listened, explained, thought about a couple of things, explained in detail the steps we need to pass to be able to do what we wanted. He is exceptionally knowledgeable , kind, and patient. He guided us with a positive attitude, and was able to achieve what we needed in about 20 minutes! What an asset to your company!! We are grateful that we didn’t give up after being pushed away from 4 other representatives from the Comcast company including a manager in the Connecticut store. If anyone needs a professional, knowledgeable representative on questions regarding your phone, options and availability this guy can make it happen. Thank you Jacob Oliveira!!
• A1

  AZN 1

  Nov 25, 2025
  1.0
  You save your money on the phone bills, but waste all your time with the customer support… It is like pulling teeth just to do simple tasks, and you waste all your time trying to solve simple tasks. Save yourself the headache and go somewhere else. This was the biggest mistake was giving them a chance.
• JP

  James Peacock

  Oct 22, 2025
  2.0
  I went to this store to discuss my mobile plan, but did not get any help. I have been here before and received assistance. It’s annoying though when you wait for 25 minutes and still no one waits on you. Online assistance is a hassle also when I want to review my plan. I got in touch with someone on the phone to review the plan, but it still did not resolve my question on data rate charges.

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