Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Houma. Visit us today at 104 Lois Road, LA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
189 reviews
5 stars
73
4 stars
23
3 stars
16
2 stars
7
1 star
70
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported extremely poor customer service experiences, including difficulty reaching live agents and rude staff.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges, double billing, and difficulty obtaining refunds.
Store Experience
While some customers praised the friendly and helpful staff at the store, others reported disorganization and long wait times.
Service Reliability
Customers frequently complained about unreliable internet service, including frequent outages and poor connection stability.
Pricing Concerns
Several reviews mentioned high prices and hidden fees, leading to dissatisfaction with the overall value of the service.
- DPdenise pritchard2 days ago5.0People are Great! Very knowledgeable and we were in and out in 10 minutes
- WBWendy BertinotNov 16, 20251.0I'm pretty upset with xfinity they had us signed up for cable for over 2 years. We didn't ask for cable just Internet we didn't even have the box for cable! I have been paying for a service we didn't even have the equipment for! They didn't refund me the cost of overcharging me for a service I didn't ask for either! Watch your bill make sure a new service isn't added that you didn't ask for!
- JBJoven BuecheOct 21, 20251.0I'm sure the Store itself is alright. However, Xfinity/Comcast customer support is the worst I have ever experienced. I would give them a quarter star if it would allow me, only because their service, if you can manage to get them started, is good. However. If you try to move, or change your phone to a different carrier. Expect months waits to get your internet moved, if at all, and your account to get canceled instead of transfered and your price to go up. And want to move your phone service to another company? Expect to do everything right to transfer your number, but have them hold it hostage and refuse to let it go. I will not ever use Xfinity/Comcast again for as long as I live, as I would rather pay more for less, than have to deal with the robotic labyrinth they have designed just to speak to a human, only to not even get to soeak with an actual human half of the time and have to call back. And after speaking to other people, my experience is not a rare one. They have cost me time, money, peace of mind and the security of my home. Don't give them the opportunity to do the same to you.
- SBs boudreauxOct 3, 20251.0Only time you get to speak with a human is whenever you are canceling or opening an account. Otherwise you are on your own.
- JHJehad HammoudehSep 25, 20255.0Friendly and very helpful and informative staff.
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Houma?
The Xfinity Store by Comcast is located at 104 Lois Road, Houma, LA 70363.
What are the store hours for the Xfinity Store by Comcast in Houma?
The store is open Monday through Friday from 9:00 AM to 5:00 PM and is closed on Saturdays and Sundays.
What COVID-19 safety measures are in place at the Xfinity Store by Comcast?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear face masks unless required by mandates.
What types of services does the Xfinity Store by Comcast offer in Houma?
They provide internet, cable TV, home phone service, home security systems, and mobile phone services among others.
How can I contact the Xfinity Store by Comcast in Houma?
You can reach the store by phone at +1 800-266-2278 or visit their website at https://www.xfinity.com/local/la/houma/104-lois-road.html.
Are there mobile apps available for Xfinity services?
Yes, Xfinity offers Android and iOS apps available at the Google Play Store and Apple App Store respectively.
Which parks are near the Xfinity Store by Comcast in Houma?
Belanger Park is a nearby park where customers can relax or enjoy outdoor activities before or after visiting the store.
What dining options are near the Xfinity Store by Comcast in Houma?
Nearby dining options include Wild Flour Bakery La for desserts and Subway for quick sandwiches and fast food.
Are there any automotive service centers near the Xfinity Store by Comcast in Houma?
Yes, nearby automotive service centers include Expert Transmissions, Redmond's Repair Center, and Rapid Hydraulics.
What competitors does the Xfinity Store by Comcast track in Houma?
Competitors tracked include AT&T, Verizon, RCN, and T-Mobile.