Xfinity Store by Comcast Branded Partner

Reviews

• TL

  Tara Langston

  Oct 24, 2025
  1.0
  This service is awful , for the past few months our internet service has been going in and out , there are some days we go with out it for the majority of the day. The company has now ran new lines and sent out new boxes , but here we are again with the service going in and out , can’t talk to a human when you call and nothing will stay connected every morning we get up and have to reconnect everything back to the internet. Now yet again we have no service , they don’t adjust your bill for the days your service is messed up and pretty much leave you to just deal with it. This absolutely one of the worst internet companies
• HH

  hillegc

  Aug 26, 2025
  1.0
  Went to the store to return/exchange some equipment and it said they closed at 7. Arrived at 635 and guess what, numbers on the front door said they close at 6 every day but Sunday. Keep your hours updated because you’re misleading customers.
• MB

  Mitch Barkett

  Aug 25, 2025
  1.0
  Americas most hated corporation for good reason high prices and constant price increases. Horrible company!!
• TP

  Tina Peck

  Aug 16, 2025
  2.0
  I was having trouble with my internet connection going in & out. So, naturally I called to have the problem located & addressed, restoring my connection. The first night it happened the connection was restored without issue. The second night it happened there was a problem detected with the connection from the pole to my home. A tech was scheduled to come out the following morning, but to hold me over I was supposed to be connected to an Xfinity HotSpot. The rep told me if receive a callback in 1-2 hours to help assist with this. Not only did we never receive the call, but whether I was speaking to the rep I asked if I could receive a paper bill every month even though I was on autopay. Little did I know that that one request works turn my service upside down, leaving me without it, still, this evening on August 16, 2025. The tech that arrived at the following morning got there at 11:00 a.m. admitted that this was only the second job that she's done because she was a new hire and she was sent there without another person to train her. When she requested help she sat there till 2:00 p.m. and no one showed. She replaced our box and ran a new cord hoping that would do the trick, but it did not. So today I leave my home to go to the business of the Xfinity here where I live. As I get out of the car and walk up to the door and try to walk inside I noticed it's locked even though the time on their side said they closed at 7:00 p.m. the paper on their door said 6:00 p.m. and the lights inside were shut off after I tried to enter. This is by far the most frustrating thing I think I've ever dealt with when it comes to having any type of service from any offering company. Like with utilities but way worse. Not only was help not set out to aid the tech in re-establishing our connection and our service but a week has now gone by and I'm still without service even though I have a new box and there's a signal. However, when I get connected it says connected no internet. This is probably my second review I've posted within the past few days because it still has not been addressed. Not only that it has not been fixed I have went online through the mobile app and tried to pay the bill but there's no bill to pay. Whenever I asked if we could receive a paper Bill even though we were on auto pay the rap switched our service from autopay to prepaid. This was done without my consent without authorization and I have been having persistent trouble trying to get a representative or even a technician to come and resolve the issue that they procured. At this point right now, I would not recommend Xfinity to my enemy. That's how poorly my situation has been handled, and how I've been treated as a paying customer. Piece of advice, do not ask for a monthly bill if you're on autopay because I did and my internet service plan went from autopay to prepaid Xfinity NOW. I'm flabbergasted, outraged, pissed off, and fed up.
• TR

  Thomas Rist

  Aug 5, 2025
  4.0
  Previously, I had issues with billing for both internet and mobile service. Today, with the help of Lauren 😉, Joey, and one other associate, everything has been rectified. Thanks guys.

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