Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceBusiness Internet ServiceCell Phone Store
At your Elizabethtown, KY, 1705 North Dixie Highway, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Location
Xfinity Store by Comcast Branded Partner
1705 North Dixie Highway, Elizabethtown, KY
42701, United States
Hours
Reviews
2.4
125 reviews
5 stars
36
4 stars
7
3 stars
2
2 stars
6
1 star
74
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including difficulty reaching representatives, unhelpful automated systems, and long wait times.
Technical Issues
Many customers reported ongoing technical problems with internet service, including frequent outages and slow speeds, leading to frustration and dissatisfaction.
Billing Concerns
Customers expressed dissatisfaction with unexpected charges, billing errors, and lack of transparency regarding pricing and promotions.
In-Store Experience
While many had negative experiences with customer service, some in-store interactions were praised, particularly with specific employees who provided helpful assistance.
Overall Satisfaction
Overall, the sentiment towards Xfinity was largely negative, with many customers expressing a desire to switch to other providers due to ongoing issues.
- THTony HardyNov 13, 20251.0Impossible to get ahold of anyone who can help you, AI assistant is useless if you're having issues, YES! I tried unplugging it already.
- DGDaniel GuarneroOct 17, 20251.0want you to buy what they want when one is paying for the service the manager has no solutions but to say that I have to talk to the customer service
- CCCindy CapleSep 26, 20251.0Our tv does not recognize the cable box given to us at the Xfinity store. The AI customer service hung up on me when we tried to get assistance by phone. We returned to the store because our Smart TV needed a HDMI cable. The cable box only came with a coaxial cable. Two days ago we scheduled a technician for 8-10am this morning through the website after the HDMI cable did not fix the problem. This morning our account show no technician scheduled. Will have to wait until the store opens at 10am this morning to talk to a real person. If a technician is still needed we will have to wait again. Am on the HOA Board for our subdivision. I honestly tell new homeowners Xfinity has abysmally poor customer service! If we want fast internet Xfinity is our only choice. Buyer Beware though if you have any problems, needs, concerns or questions. Feel sorry for the store workers who have to deal with the upset/angry/frustrated customers who have to go to the store after not getting help online.
- RSRick SmithAug 27, 20251.0I have to say this is the worse customer experience I have had. From the experience of talking with a call enter in India who couldn't hardly speak the language to the installation. This was honestly one of the worse experiences I have ever had. I just had the internet installed yesterday and it's still not working. You cannot talk to a human being. You cannot locate a number to call the local service technician who came out. They direct everything through a virtual assistant that is worthless. You even have to schedule a date and time to cancel your account. I wouldn't recommend this company for anything!!! Truely a horrible experience and now look forward to going back to my previous provider though they are slower, but I can talk to someone if I have any kind of issue and doesn't depend on someone to do their work for them.
- DMDeAndra MattinglyAug 25, 20252.0This company transferred my account to a neighbors apartment,let that person set up hundreds of dollars worth of services then failed to rectify their mistakes. Fraud department told me I will not be responsible for the bill yet they're trying to charge my account in a few days. I've called multiple times , my former neighbor has called multiple times and I get disconnected or hung up on conviently before they state that they've corrected their error. No one was even connected or utilized services yet they want to charge me over 125 for one month. I'm 😡
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does the Xfinity Store by Comcast Branded Partner in Elizabethtown offer?
The store offers Xfinity Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security services. Customers can also make payments or pick up and exchange equipment.
What are the operating hours of the Xfinity Store at 1705 North Dixie Highway?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Where is the Xfinity Store located in Elizabethtown, KY?
It is located at 1705 North Dixie Highway, Suite 138, Elizabethtown, KY 42701.
How can I contact the Xfinity Store in Elizabethtown for inquiries or support?
You can call the store at +1 800-934-6489 for assistance or questions.
Can I make a reservation or book services online for the Xfinity Store in Elizabethtown?
Yes, you can visit their website to reserve services or learn more at https://www.xfinity.com/local/ky/elizabethtown/1705-north-dixie-highway.html.
What categories of business does the Xfinity Store in Elizabethtown fall under?
This location is categorized as a Comcast partner, Internet Service Provider, Satellite and Cable Television Sales and Installation Service, Business Internet Service, Cell Phone Store, Mobile Phone Shop, and IT Services provider.
Which nearby places might be convenient to visit before or after visiting the Xfinity Store?
Nearby places include several dining options like Olive Garden and Pizza Hut, shopping at Gabe's and Dollar Tree, as well as beauty services like Glamorous Nails and Head Liners Salon & Spa.
Are there nearby ATM services that can be useful when visiting the Xfinity Store?
Yes, there are several ATMs nearby including Bitstop Bitcoin ATM, Coin Cloud Bitcoin ATM, and PNC ATM for convenient cash access.
What entertainment or shopping options are close to the Xfinity Store in Elizabethtown?
Nearby entertainment includes GameXChange Elizabethtown for video games and Redbox for rentals. For shopping, customers can visit American Freight for furniture, Rugged Wearhouse for clothing, and pOpshelf for arts and crafts supplies.
Who are the main competitors of the Xfinity Store in this area?
The main competitors include AT&T, Verizon, and RCN, all offering similar telecommunications and internet services.