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At your South Bend, IN, 4615 Miami Street, Xfinity Store, you can subscribe to Xfinity Services including Mobile, Digital Cable TV, High Speed Internet, Home Phone and Home Security. You can also make a payment or pick up and exchange equipment
Xfinity failed to mark their utility line after an 811 request was submitted before scheduled septic work at my home. Every other utility company marked their lines properly — Xfinity did not. Because of this, their unmarked line was damaged during excavation, leaving me without internet.
I work from home, so this outage directly affected my ability to do my job. When I contacted Xfinity to resolve the issue, I spent over an hour being transferred around, only to be told it could take up to two more days for a technician to fix a problem caused entirely by their own failure to follow required 811 procedures.
To make matters worse, the only compensation offered was an $8 credit, which doesn’t come close to addressing the lost work time, inconvenience, or the effort I’ve had to put in to fix their mistake.
This experience shows a lack of accountability and customer care. Extremely disappointing.
DN
Duncan the beast Noss
2 days ago
5.0
Great awesome customer service friendly staff
G2
GreatSauron 23
Dec 22, 2025
5.0
Great service they always go above and beyond
KR
Kayotic Reaper
Dec 22, 2025
5.0
Great customer service
MB
Michaelangelo Benavente
Dec 10, 2025
5.0
Very great customer service quick and reliable. ! They just opened!!