Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Richmond. Visit us today at 4706 National Road E, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
4706 National Road E, Richmond, IN
47374, United States
Hours
Reviews
3.2
236 reviews
5 stars
89
4 stars
26
3 stars
29
2 stars
20
1 star
72
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including difficulty reaching representatives and unhelpful responses.
Billing Issues
Frequent complaints about unexpected charges, rising bills, and lack of transparency regarding fees were noted.
Installation Problems
Customers experienced significant delays and issues with installation appointments, often leading to frustration.
Internet Reliability
Numerous reviews highlighted unreliable internet service, with complaints about frequent outages and slow speeds.
Staff Performance
While some customers praised individual staff members for their helpfulness, others reported inconsistency in service quality.
- DKDennis KuglinNov 3, 20255.0Mr.Mason was very helpful with all my questions. He was very respectful and did not hesitate to answer any concerns I had. A most pleasant experience.
- DRDominick RobinsonOct 6, 20251.0Worst place I’ve ever dealt with for anything period I can’t believe these people got hired.
- BLBeisly LaparraSep 20, 20255.0Estoy con frointer es un buen servicio ,pero cuando inicie el precio me dijeron que era de 30 y 75 yo opté por el de 30 instalación gratis primer mes me llegó 96 pago de instalación no quise pagar siguiente mes me llegó de 275 más un cargo de 92 por no pagar puntual no es justo el Lunes cancelaré este servicio y empezaré con xfinity ya que antes ya lo avía usado y no había problemas
- SMSteve MaplesAug 26, 20255.0I was with Frontier Communications from the first day of home ownership. After 12 years of frequent outages, weak strength (signal) and POOR customer service and even worse technical service I switched to Xfinity. I signed up for 12 months w/promotional deal. My plan switched back to the original pricing after the promotion was over amd that added an extra $30 monthly to my bill. I called Frontier to see if their new fiber optic upgrade was available in my neighborhood, it was! I was offered a good price and faster speeds. It took Frontier TWO MONTHS to finally come to my house and install service. The technician was unfriendly. He drilled wholes through my wooden floors and installed TWO unsightly modems/boxes in plain sight. My service was once again weak and irregular. Within the first 2 months of new service, I had the use of my internet about 60%. Trying to get connected was a pain AGAIN, and customer service was worse than before. I canceled my service with Frontier after only 2 months and now I'm back with Xfinity with NO ISSUES - I should not have left.
- RSReagan ShafferAug 23, 20251.0The staff was always helpful when visiting the store but we're not truthful or they were unknowingly giving out wrong information. Back in November my bill went up and they were able to give me a discounted plan. I told them I had plans to move within the next year and they said "that's fine just tell us you moved to Ohio we don't service there you won't be charged with breaking the contract " we'll here I am 8 months later and actually did move to Ohio. I canceled my plan no issue turned in my equipment and at the store they said you're good to go no bill you'll actually get a credit. Here I am now getting a $160 bill for early cancelation and being told by the 1-800 number (because they dont have a location number to call) I have to pay it. Pretty shady if you ask me....
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner offer in Richmond, IN?
Xfinity provides various internet packages, including high-speed internet service and home phone service, available at their Richmond location.
Where is the Xfinity Store by Comcast Branded Partner located in Richmond?
The store is located at 4706 National Road E, Richmond, IN 47374, USA.
What are the operating hours of the Xfinity Store in Richmond?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM, and on Sunday from 10:00 AM to 6:00 PM.
Does the Xfinity Store in Richmond have any COVID-19 health practices?
Yes, the store follows professional cleaning and social distancing practices, and fully vaccinated customers are not required to wear a mask unless mandated by authorities.
How can I contact the Xfinity Store by Comcast Branded Partner in Richmond?
You can reach them by phone at +1 800-934-6489.
What brands and categories does the Richmond Xfinity Store cover?
The store is a Comcast branded partner and offers services in internet provision, satellite and cable television sales and installation, WiFi, mobile phone sales, and business internet services.
Are there any nearby dining options close to the Xfinity Store at 4706 National Road E?
Yes, nearby restaurants include Jade House Chinese Restaurant, Yamato Steakhouse & Sushi Richmond IN, and Gulzar's Indian Cuisine, offering a variety of Asian and Indian dining options.
What entertainment venues are near the Xfinity Store in Richmond?
Nearby entertainment options include Showplace 11 cinema and AMC CLASSIC Richmond 11, great for a movie before or after visiting the store.
Are there any automotive services near the Richmond Xfinity Store?
Yes, customers can find Wetzel Chevrolet car dealership, Line-X of Richmond for automotive repair, Midas for oil changes, and Michel Tires Plus for tire services nearby.
How can I use the nearby places to enhance my visit to the Xfinity Store in Richmond?
You can plan a meal at nearby restaurants such as Jade House Chinese Restaurant or Fazoli's, enjoy a movie at Showplace 11 cinema, or take care of automotive needs at nearby dealers like Wetzel Chevrolet, making your visit to the Xfinity Store part of a full day outing.