Xfinity Store by Comcast

Reviews

• KT

  Katie Trezak

  Nov 16, 2025
  1.0
  DO NOT use this location ! Was told by corporateto go to this location and show them our email with a ticket number to process our return. My mom went in today and was refused help. A guy ( normally I'd say gentleman, but this guy doesn't deserve that title) in his 40s wearing all navy blue sweat pants and sweatshirt would not help her and made fun of her.She's had a stroke and has some memory issues. and he wouldn't even be bothered to look up our account or ticket number. This man literally imitated my mom's voice in a whisper. He leaned over and said " I'm not going to help you" . Why did you poke fun at a stroke victim ? She literally was showing you a corporate email and has 2 phones in their boxes in her hands. By not even looking her name or account information you've really made a mistake. I've emailed corporate with your name and what you did. You may be fired for your actions. When your entire job is based on dealing with the public you should show every customer respect and kindness. Corporate told us you're the only store in our area that handles customers sent in by headquarters. I cannot believe you are so cruel. She was in and out in under 5 minutes. So, it's not as if she was there keeping you from earning commissions from people there to buy new phones or services. Every customer matters and shame on you! SHAME SHAME SHAME 🫠 🤬🤬🤬
• MK

  Mike Kralj

  Nov 13, 2025
  5.0
  John O stepped up and helped me out right away. He took care of everything and answered all of my questions. It was like chatting with an old friend. The world needs more customer service people like John. Thank you.
• DS

  Doug Strow

  Nov 8, 2025
  1.0
  Some of the worst customer service I have had. Trying to turn in and cancel service. Had over a 30 minute wait to turn in equipment. Should have the agent checking in scan and cancel service. Back story to why I am canceling service. All over $150.00 and saying I owed money due to conctrat we was never told about. The store said they could not do anything about it. Last week left this location went across the street switched to T Mobile and much better customer service, plans and pricing!
• AB

  Autumn_ Baz_5800

  Nov 3, 2025
  5.0
  Both Matthew and John are hard great workers were patient with my dad and I when helping me set my new phone and all the issues I was having
• SW

  Steve Willoughby

  Oct 21, 2025
  1.0
  Went in with a dying phone it wouldn't hold charge and they said they take appointments for that, i said how can i do so when all i have is a dying phone.. But it seemed like he didn't believe me and put it on a charger and Mike told me to my face hasty that it was charging,i told him yeah ok.. luckily i was due for a new phone, picked one out he set it up, and he set up the fingerprint passcode that I had told him 3 times specifically that I didn't want on my phone and he told me it was to late and that all phones are that way, I told him I didn't want that phone get another he said I would be charged full price for another..Then the other person helping let him know that my phone indeed would not hold charge as he had to take an "actual appointment" he said as he walked away. He's lucky i didn't want to catch a charge honestly

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