Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Kokomo. Visit us today at 1363 S. Reed Road, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.5
160 reviews
5 stars
50
4 stars
7
3 stars
8
2 stars
6
1 star
89
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlight extremely poor customer service experiences, including long wait times, unhelpful representatives, and difficulty reaching a live person.
Technical Issues
Customers frequently report ongoing technical problems with internet and cable services, including outages and equipment malfunctions.
Store Experience
While in-store staff are often praised for their helpfulness and professionalism, many customers express frustration with the overall service process and long wait times.
Billing Problems
Multiple reviews mention issues with billing, including unexpected charges, difficulty resolving billing disputes, and lack of transparency regarding fees.
Service Reliability
Customers consistently report dissatisfaction with service reliability, citing frequent outages and poor internet performance.
- BNBrent NorrisNov 15, 20251.0Absolutely awful internet reliability, awful customer service. I've had Comcast Xfinity internet for 7 years and have had to call them dozens of times for no service. I either get the A.I. run around and hung up on or someone from the middle east that barely speaks English. I've had calls lasting over 2 hours at one time and up to 5+ hours in one day. That is absolutely absurd and unacceptable. I've had service techs at my house numerous times and they've replaced all the wires, the modem several times and yet I still have persistent problems EVERY DAY. Maybe a class action lawsuit needs to be made in order for these big corporations to start delivering the services we customers are paying for. Edit: Comcast sent the same generic reply they basically send everyone. They don't really care about the problem. If they did, a real person from the U.S. would actually call us and make sure the issues were fixed. Instead, they send pitiful replies telling us (customers) to download a link to talk to a computer. Absolutely pitiful customer care/service.
- MRMel RojasNov 11, 20251.0This is more towards the company itself. I work from home and for about a week have been experiencing outages which is affecting my income. Are they going to issue me a credit or pay my bills? I already filed a complaint with the Better Business Bureau and have been speaking to their corporate office.
- WZWork Work Zug ZugOct 14, 20251.0> Get business voice > Get an online account > Go to manage that online > Error. > Loop Start > Call customer service > Auto attendant does everything possible to error out and make you give up > Finally get to customer service. Saar haalloo it is Toahm from not India. > Can barely understand the agent > Oh you have been sent to the wrong department let me send you elsewhere > Hello I - *hangup* > Go back to loop start > Hello what is the issue > *issue* > Oh well that is a different department > Hello I - *hangup* > Go back to loop start > Hello what is the issue > *issue* > Oh well that's weird let me put in a ticket and someone will call you back > *hangup* > No one ever calls back > Go back to loop start You have now reached the comcast support level of hell you will suffer for all eternity never getting any help!
- KAKen AllisonSep 19, 20254.0They're great people once you get a chance to start talking to someone though the lines are long due to their monopoly on the internet service here in kokomo. Great at handling any issue with service whether it be phone or internet
- SBScott BensonSep 8, 20253.0Plan for a 20 minute wait when you go.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Kokomo offer?
The Xfinity Store by Comcast in Kokomo offers internet services, cable TV, home phone service, home security systems, mobile phone services, and business internet solutions.
Where is the Xfinity Store by Comcast in Kokomo located?
It is located at 1363 S. Reed Road, Suite J05, Kokomo, IN 46902, USA.
What are the regular business hours for the Xfinity Store by Comcast in Kokomo?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Does the Xfinity Store by Comcast in Kokomo have special hours on holidays?
Yes, the store is closed on November 27 and December 25, 2025. It has special hours on November 28, December 24, December 31, 2025, and January 1, 2026, with varying opening times.
What health and safety measures are in place at the Kokomo Xfinity Store?
The store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast in Kokomo?
You can contact the store by calling +1 800-934-6489 or visiting their website at https://www.xfinity.com/local/in/kokomo/1363-s--reed-road.html.
Are there any dining options near the Xfinity Store by Comcast in Kokomo?
Yes, nearby dining options include Prodigy Burger Bar, Chili's Grill & Bar, Panda Express, and Ben's Soft Pretzels, offering a variety of cuisines from burgers to Mexican and Asian food.
Which retail stores are close to the Xfinity Store by Comcast in Kokomo?
Nearby retail stores include Ross Dress for Less, Journeys, Finish Line, Victoria's Secret, American Eagle, Maurices, and Markland Plaza shopping center.
What entertainment or recreational spots are near the Xfinity Store by Comcast in Kokomo?
Gravity Trampoline Park is a nearby recreational spot where customers can enjoy physical activities before or after their visit to the Xfinity Store.
Can I find other service providers or stores related to telecommunications near Xfinity Store in Kokomo?
Yes, there is another telecommunications company nearby identified as Xfinity Store by Comcast, and various related service providers such as Sears and Dr. Tavel (optometrist) in the vicinity.