Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Fort Wayne. Visit us today at 407 W. Coliseum Blvd, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.9
142 reviews
5 stars
59
4 stars
9
3 stars2
2 stars
4
1 star
68
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and professionalism of store employees, particularly mentioning individuals like Joe, Towanna, and Dalton for their excellent service.
Service Issues
Numerous reviews highlighted frequent internet outages and poor service reliability, with customers expressing frustration over having to reset their modems multiple times a day.
Billing Problems
Several customers reported issues with billing, including unexpected charges, difficulty in canceling services, and lack of resolution for billing disputes.
Store Experience
While some customers had positive experiences in-store, others reported dissatisfaction with the service received, particularly from management and during busy times.
Company Reputation
Overall sentiment towards the company was negative, with many customers describing it as predatory and expressing a desire to switch to other providers.
- TMTonya MartinNov 13, 20252.0I used to highly recommend Xfinity customer service for the most part calling the numbers customer service number they always tried to do their best but for being with them for so long and now being treated like crap Coliseum facility in Fort Wayne when you tried to call and make your bill correct the customer service on Xfinity was great tried to help the best they could but then the finance department just ended up treating you like you were nothing they couldn't solve my issue now they got me into some collection and it should have never been even the customer service people that I spoke to three of them said it shouldn't have been and now it's just one great big mess it's the most horrible service I've had in the 4 years I have been with them the last 2 months that I have been trying to get the same issue corrected it has gotten worse and worse and and it's sad that not even you don't even have to be a supervisor on the other line and they do more then the supervisor or the financing department or anybody else has done I give kudos to the people on the little end the higher end up people you all suck and y'all can keep your service now never again will I recommend you guys and I used to highly recommend you guys I'm over it y'all can keep it now into the good employees that did try to help thank you for your service I'm sure that you can find a better job that will probably treat you better because if they treat your customers like that I'm sure they treat you guys just the same so sad
- JWjohn WilsonNov 7, 20251.0They came outside and kicked my dog in the head at this location what a bad place
- CHCatherine HormannNov 2, 20251.0Periodic lag and slow loading speeds but we're paying 150 for JUST high speed internet. Better off getting the 10 dollar internet if they still have it. It's the same quality.
- CHChristie HiltonNov 1, 20255.0Xfinity is a good internet company. The store on Coliseum Blvd in Ft.WayneIN can be really good, or bad. It just depends on who you get. Ordered new router on Thursday and got it n on Saturday. I have had mobile through them for past 5 years. It's been, Great, don't plan to change.
- ABAlyssa BenoistOct 23, 20251.0I canceled my service 10 days after starting (well within the 30 day money back guarantee) I’m still getting harassment emails for money due in my account, that doesn’t exist. Now emails from a debt collector. The money came out and went back into my account and now they won’t leave me alone over $40. I canceled in person at this location back in July, so 3 months ago. So much for money back, looking at getting my lawyer involved.
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Fort Wayne?
The Xfinity Store by Comcast is located at 407 W. Coliseum Blvd, Suite 105, Fort Wayne, IN 46805, USA.
What are the regular business hours for the Xfinity Store by Comcast in Fort Wayne?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast?
Yes, the store is closed on November 27 and December 25, 2025. It has extended or adjusted hours on November 28, December 24, December 31, 2025, and January 1, 2026.
What COVID-19 safety measures are in place at the Fort Wayne Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated are not required to wear a mask unless mandated by government guidelines.
What internet and cable services does the Xfinity Store by Comcast offer?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in the Fort Wayne area.
Where can I find more information or make a reservation for services at the Xfinity Store?
Information and reservations can be made through their website at https://www.xfinity.com/local/in/fort-wayne/407-w--coliseum-blvd.html
Which nearby restaurants can I visit before or after stopping by the Xfinity Store?
Nearby dining options include Wingstop, CoreLife Eatery, Mission BBQ, Quaker Steak & Lube, Olive Garden, Cinnaholic, and Crumbl - Coliseum.
Are there any nearby places where I can get my phone repaired when visiting the Xfinity Store?
Yes, CPR Cell Phone Repair Fort Wayne and Cell Phone Repair are nearby for mobile phone and electronics repairs.
Is there a convenient place to print or ship documents near the Xfinity Store in Fort Wayne?
FedEx Office Print & Ship Center is located nearby for your printing and shipping needs.
What other retail and service locations are close to the Xfinity Store in Fort Wayne?
Nearby retail and service locations include Verizon mobile phone store, Goodwill at Glenbrook Commons, Avenue clothing store, pOpshelf discount store, Studio 13 Tattoo, and SKECHERS Warehouse Outlet.