Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Fort Wayne. Visit us today at 407 W. Coliseum Blvd, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
147 reviews
5 stars
63
4 stars
9
3 stars2
2 stars
4
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised the helpfulness and friendliness of store employees, many expressed frustration with the overall customer service experience, particularly with billing issues and automated systems.
Internet Reliability
Numerous reviews highlighted issues with internet reliability, including frequent outages and slow speeds, leading to dissatisfaction among customers.
Billing Issues
Customers frequently reported problems with billing, including unexpected charges, difficulty resolving discrepancies, and poor communication regarding account status.
Store Experience
The physical store experience received mixed reviews; while some customers appreciated the cleanliness and helpful staff, others reported negative interactions and a lack of support from management.
- MMMimi1 day ago5.0Knowledgeable and helpful
- DHDavid Hurlbut2 days ago5.0Joe was most helpful.
- RGramiro GranadosDec 17, 20255.0They helped me upgrade my Internet to a faster speed for the same price. I’m paying now. They also helped me get a faster modem to handle that Internet. Also, in the past, I’ve come to them to upgrade my cell phone plan, and they’ve been extremely helpful. I would highly recommend these people. If you’re looking for an upgrade either on your Internet or your cellular line, definitely reach out to them. There are the people to go to, and they have excellent prices.
- TMTonya MartinNov 13, 20252.0I used to highly recommend Xfinity customer service for the most part calling the numbers customer service number they always tried to do their best but for being with them for so long and now being treated like crap Coliseum facility in Fort Wayne when you tried to call and make your bill correct the customer service on Xfinity was great tried to help the best they could but then the finance department just ended up treating you like you were nothing they couldn't solve my issue now they got me into some collection and it should have never been even the customer service people that I spoke to three of them said it shouldn't have been and now it's just one great big mess it's the most horrible service I've had in the 4 years I have been with them the last 2 months that I have been trying to get the same issue corrected it has gotten worse and worse and and it's sad that not even you don't even have to be a supervisor on the other line and they do more then the supervisor or the financing department or anybody else has done I give kudos to the people on the little end the higher end up people you all suck and y'all can keep your service now never again will I recommend you guys and I used to highly recommend you guys I'm over it y'all can keep it now into the good employees that did try to help thank you for your service I'm sure that you can find a better job that will probably treat you better because if they treat your customers like that I'm sure they treat you guys just the same so sad
- JWjohn WilsonNov 7, 20251.0They came outside and kicked my dog in the head at this location what a bad place
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Fort Wayne?
The Xfinity Store by Comcast is located at 407 W. Coliseum Blvd, Suite 105, Fort Wayne, IN 46805, USA.
What are the regular business hours for the Xfinity Store by Comcast in Fort Wayne?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store by Comcast?
Yes, the store is closed on November 27 and December 25, 2025. It has extended or adjusted hours on November 28, December 24, December 31, 2025, and January 1, 2026.
What COVID-19 safety measures are in place at the Fort Wayne Xfinity Store?
The store follows professional cleaning and social distancing practices. Customers fully vaccinated are not required to wear a mask unless mandated by government guidelines.
What internet and cable services does the Xfinity Store by Comcast offer?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone services in the Fort Wayne area.
Where can I find more information or make a reservation for services at the Xfinity Store?
Information and reservations can be made through their website at https://www.xfinity.com/local/in/fort-wayne/407-w--coliseum-blvd.html
Which nearby restaurants can I visit before or after stopping by the Xfinity Store?
Nearby dining options include Wingstop, CoreLife Eatery, Mission BBQ, Quaker Steak & Lube, Olive Garden, Cinnaholic, and Crumbl - Coliseum.
Are there any nearby places where I can get my phone repaired when visiting the Xfinity Store?
Yes, CPR Cell Phone Repair Fort Wayne and Cell Phone Repair are nearby for mobile phone and electronics repairs.
Is there a convenient place to print or ship documents near the Xfinity Store in Fort Wayne?
FedEx Office Print & Ship Center is located nearby for your printing and shipping needs.
What other retail and service locations are close to the Xfinity Store in Fort Wayne?
Nearby retail and service locations include Verizon mobile phone store, Goodwill at Glenbrook Commons, Avenue clothing store, pOpshelf discount store, Studio 13 Tattoo, and SKECHERS Warehouse Outlet.