Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Fort Wayne. Visit us today at 4545 Illinois Road, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
188 reviews
5 stars
79
4 stars
15
3 stars
8
2 stars
9
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
While some customers praised individual staff members for their helpfulness, many expressed frustration with the overall customer service experience, citing long wait times and ineffective support.
Billing Issues
Numerous reviews highlighted problems with billing practices, including unexpected price increases, unauthorized charges, and difficulties in obtaining refunds.
Service Reliability
Customers frequently reported issues with internet reliability, including frequent outages and poor service quality, leading to dissatisfaction and service cancellations.
Store Experience
In-store experiences were generally positive, with customers appreciating the helpfulness and efficiency of staff, although some noted long wait times.
Automation Problems
Many reviews criticized the automated customer service system for being unhelpful and difficult to navigate, leading to frustration when trying to resolve issues.
- TStim sloneNov 11, 20251.0If they could do half star definitely deserves it there service sucks I just got there service an I’m already leaving can’t load a single thing on your phone if other people are on the internet service here is disgustingly bad NEVER USE THERE SERVICE IT SUCKS
- VHVirgil HouserNov 3, 20255.0I'm 60+ the 20+ employee that helped me told me I confused him. I laughed due to me being confused.
- LGLeo GetzOct 30, 20251.0Can't get No Help Period. The internet keeps going in and out and you can't talk to a real person. Xfinity needs to stop with these robo answering and can't get someone real to talk to.
- JSJim SmithOct 30, 20255.0The customer service person was very polite.Was not too much impressed with the manager in here, but they've got the better pricing.So
- CRChrystal RoachOct 28, 20251.0How do you let an employee take over my account leave me as a secondary and then send me the bill SMH fraud is fraud regardless. And then you won't do anything about it smh Bet my attorney will
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Fort Wayne offer?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Fort Wayne, IN.
Where is Xfinity Store by Comcast located?
It is located at 4545 Illinois Road, Fort Wayne, IN 46804, USA.
What are the typical opening hours of the Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Are there any special health and safety practices at the Xfinity Store due to COVID-19?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear face masks unless mandated by higher authorities.
Is the Xfinity Store by Comcast open on holidays?
The store is closed on November 27 and December 25. On other holidays like November 28, December 24, December 31, and January 1, it has special hours ranging between 9:00 AM to 8:00 PM or 10:00 AM to 5:00 PM.
How can I contact the Xfinity Store by Comcast in Fort Wayne?
You can reach them by phone at +1 800 934 6489 or visit their website at https://www.xfinity.com/local/in/fort-wayne/4545-illinois-road.html.
What are some nearby dining options near Xfinity Store by Comcast?
Nearby dining options include First Watch (breakfast and brunch), Smokey Bones Bar & Fire Grill (barbecue and southern cuisine), The Wing Experience (chicken wings and sandwiches), The Burger Experience (burger restaurant), and Popeyes Louisiana Kitchen (fast food).
Are there any entertainment venues close to Xfinity Store by Comcast?
Yes, several cinemas such as AMC Jefferson Point 18, AMC Entertainment, Imax, and AMC Classic Jefferson Point 18 are nearby, offering a variety of movie experiences for customers visiting the store.
What other stores or services are near Xfinity Store by Comcast for customer convenience?
Nearby stores include RadioShack (electronics and mobile phones), Lowe's Home Improvement, The Vitamin Shoppe (health products), Westside Animal Hospital (pet services), and beauty salons like Studio 116 Hair Design and EyeConic Beauty.
Does Xfinity Store by Comcast offer support through social media or apps?
Yes, they have a Facebook page (https://www.facebook.com/102247641203210), a YouTube channel (https://www.youtube.com/user/xfinity), an Instagram handle (@xfinity), a Twitter handle (@Xfinity), and mobile apps available on Android and iOS platforms for customer support and engagement.