Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Columbus. Visit us today at 3051 Columbus Center, IN to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
3051 Columbus Center, Columbus, IN
47203, United States
Hours
Reviews
3.7
231 reviews
5 stars
149
4 stars
5
3 stars2
2 stars
6
1 star
69
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and knowledgeable, particularly highlighting individuals like Jacob, Shelby, and Zachary.
Long Wait Times
Several reviews mentioned long wait times in-store, with customers expressing frustration over understaffing and slow service.
Service Issues
Numerous complaints were made regarding internet connectivity problems and billing issues, with customers feeling misled about service agreements.
Mixed Experiences
While some customers had positive experiences, others reported negative interactions, particularly with management and customer service over the phone.
Professionalism
There were mixed reviews about professionalism, with some staff being described as rude or unhelpful, contrasting with others who received high praise.
- DHDakota “Dak413” HutsonNov 15, 20255.0Went to upgrade my phone. They were busy as always the new store manager Andy was phenomenal he greeted every guest that came in the door and was helping 6 people at the same time. Made the 2 hour process super easy.
- TCTj CNov 13, 20255.0I had an issue with my Xfinity phone and came into the store in Columbus, In and Andy helped me. He was excellent in customer service, made my situation and waiting time better. He took care of me and was also training someone in a great way, every step he took in my case, he explained it very well to her. He's 5 stars in all areas⭐⭐⭐⭐⭐
- HDHank DeversNov 12, 20255.0Had a great customer experience here, much better than online support. Lilly was fantastic with helping me switch my mobile service and very knowledgable. Very nice.
- RGRobin GNov 11, 20255.0I recently visited the Columbus, Indiana Xfinity retail store to cancel my Comcast account and to return all rented Xfinity equipment. Off and on, I've been a Comcast residential customer for 20+ years; however, prior to going to the retail store, I had called the 800 Xfinity toll-free number to speak with Comcast staff on at least 4 or 5 different occasions to try to revise my Triple Play legacy plan. Frankly, I was treated horribly by the staff who spoke with me on the phone, and overall I believe their practices to try to retain me were deceptive, if not fraudulent. Long story short, I switched to AT & T. The contact I had in the retail store was the manager named Andy. He was very cordial and professional, and even when he knew I was not going to remain with Comcast, he was so helpful in getting my Xfinity service cancelled. Had my first point of contact been with Andy in the retail store, I would still be an Xfinity customer. If I ever change back to Comcast, I will work with Andy face-to-face because I find him to be knowledgable and trustworthy.
- JYJamie YoungNov 11, 20255.0Lilly and Andy were outstanding in helping us upgrade our outdated modem, cable boxes, and Lilly’s knowledge of Xfinity Mobile also helped us decide to make the switch from our current carrier to Xfinity saving us hundreds of dollars a month. Visiting the store was a lot easier than the online customer service.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
Where is the Xfinity Store by Comcast Branded Partner located in Columbus, IN?
The store is located at 3051 Columbus Center, Columbus, IN 47203.
What are the operating hours for the Xfinity Store in Columbus?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
What internet and TV services are offered at the Xfinity Store in Columbus?
The store provides internet, cable TV, home phone service, and home security systems.
Are there any COVID-19 safety measures at the Columbus Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers may not need to wear a mask unless required by mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Columbus?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/in/columbus/3051-columbus-center.html.
Does the Columbus Xfinity Store have an app for managing services?
Yes, customers can use the Xfinity app available on both Android and iOS devices to manage their services.
What are some nearby dining options to the Xfinity Store in Columbus?
Nearby dining options include Chopstick (Chinese cuisine), Hungry Howies Pizza, Noodles & Company, Panera Bread, Dairy Queen Grill & Chill, Snappy Tomato Pizza, Subway, and Captain D's seafood restaurant.
Which nearby stores can customers visit before or after stopping by the Xfinity Store in Columbus?
Customers can visit Columbus Center shopping mall, American Mattress, Five Below discount store, Jo-Ann Stores for crafts, Kay Jewelers, Sally Beauty, and Ulta Beauty nearby.
Are there any nearby services related to mobile phones near the Columbus Xfinity Store?
Yes, Cricket Wireless Authorized Retailer is a nearby mobile phone store that customers might find helpful.
What telecommunications brands and services does the Columbus Xfinity Store support?
The store offers services under brands including Comcast Business Mobile, Xfinity Mobile, and Xfinity Home, covering internet, TV, phone, and home security.