Xfinity Store by Comcast

3.3
383 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Vernon Hills. Visit us today at 701 N Milwaukee Ave, Suite 288, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
701 N Milwaukee Ave, Suite 288, Vernon Hills, IL
60061, United States

Hours

Reviews

3.3
383 reviews
5 stars
170
4 stars
36
3 stars
31
2 stars
21
1 star
125

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and incompetence.

Long Wait Times

Many customers reported excessively long wait times, often exceeding an hour, leading to frustration.

Billing Issues

Numerous complaints about unexpected charges and billing errors, with customers feeling misled about costs.

Store Experience

Inconsistent experiences at the store; some customers had positive interactions while others faced unprofessional behavior.

Technical Problems

Frequent issues with service reliability, including internet outages and equipment problems.
  • KK
    Kate
    Nov 15, 2025
    5.0
    Wonderful customer service at this location. Sarah, Liam and another lady whose name I didn’t catch were very helpful and quickly took care of a problem we encountered with my equipment pick up. I was pressed for time due to taking my son to work and they were so understanding and accommodating! Would definitely go out of my way to do business here!
  • DB
    David Britton
    Nov 9, 2025
    2.0
    Xfinity is the most expensive service provider around yet they still can’t manage to adequately staff their stores. Regardless of the time and day you stop by, plan to be there for well over 90 minutes.
  • TT
    Tee
    Nov 8, 2025
    4.0
    Was able to drop off old equipment and get in and out quick.
  • AN
    Alan Nowakowski
    Nov 1, 2025
    1.0
    Do not go to this store , the asst manager is clueless, I spent 4 1/2 hours and he still screwed up my phone .I would have left but for three hours he could not even get it in the network so no service. Frustrated beyond words . Bad bad bad!
  • JB
    Joseph Bhalla
    Oct 25, 2025
    5.0
    A good hearted Angel (Jay) is in the store that truly defining the meaning for customer service. GENUONLY tried to Care, show concern and establish a warm connection. Hope she preserves this quality. Thank you.

Frequently Asked Questions About Xfinity Store by Comcast

What is the address of the Xfinity Store by Comcast in Vernon Hills?

The Xfinity Store by Comcast is located at 701 N Milwaukee Ave, Suite 288, Vernon Hills, IL 60061.

What are the opening hours for the Xfinity Store by Comcast in Vernon Hills?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, Sundays from 11:00 AM to 5:00 PM, and has special holiday hours or closures as noted.