Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Vernon Hills. Visit us today at 701 N Milwaukee Ave, Suite 288, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
701 N Milwaukee Ave, Suite 288, Vernon Hills, IL
60061, United States
Hours
Reviews
3.3
383 reviews
5 stars
170
4 stars
36
3 stars
31
2 stars
21
1 star
125
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are praised for their helpfulness, while others are criticized for rudeness and incompetence.
Long Wait Times
Many customers reported excessively long wait times, often exceeding an hour, leading to frustration.
Billing Issues
Numerous complaints about unexpected charges and billing errors, with customers feeling misled about costs.
Store Experience
Inconsistent experiences at the store; some customers had positive interactions while others faced unprofessional behavior.
Technical Problems
Frequent issues with service reliability, including internet outages and equipment problems.
- KKKateNov 15, 20255.0Wonderful customer service at this location. Sarah, Liam and another lady whose name I didn’t catch were very helpful and quickly took care of a problem we encountered with my equipment pick up. I was pressed for time due to taking my son to work and they were so understanding and accommodating! Would definitely go out of my way to do business here!
- DBDavid BrittonNov 9, 20252.0Xfinity is the most expensive service provider around yet they still can’t manage to adequately staff their stores. Regardless of the time and day you stop by, plan to be there for well over 90 minutes.
- TTTeeNov 8, 20254.0Was able to drop off old equipment and get in and out quick.
- ANAlan NowakowskiNov 1, 20251.0Do not go to this store , the asst manager is clueless, I spent 4 1/2 hours and he still screwed up my phone .I would have left but for three hours he could not even get it in the network so no service. Frustrated beyond words . Bad bad bad!
- JBJoseph BhallaOct 25, 20255.0A good hearted Angel (Jay) is in the store that truly defining the meaning for customer service. GENUONLY tried to Care, show concern and establish a warm connection. Hope she preserves this quality. Thank you.
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Vernon Hills?
The Xfinity Store by Comcast is located at 701 N Milwaukee Ave, Suite 288, Vernon Hills, IL 60061.
What are the opening hours for the Xfinity Store by Comcast in Vernon Hills?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, Sundays from 11:00 AM to 5:00 PM, and has special holiday hours or closures as noted.
What internet and cable services does the Xfinity Store by Comcast offer?
Xfinity provides internet, cable TV, home phone service, and home security systems in Vernon Hills.
Are there any COVID-19 safety measures in place at the Xfinity Store in Vernon Hills?
Yes, the store maintains professional cleaning and social distancing. Fully vaccinated customers do not need to wear masks unless required by mandates.
Where can I find more information or place orders for Xfinity services in Vernon Hills?
You can visit their local page at https://www.xfinity.com/local/il/vernon-hills/701-n-milwaukee-ave--suite-288.html or order online at https://www.xfinity.com/locations/illinois/vernon-hills.
Can I download apps related to Xfinity services?
Yes, the Xfinity app is available on both Android and iOS platforms through their respective app stores.
What nearby shopping options are available around the Xfinity Store in Vernon Hills?
Nearby shopping options include The RoomPlace, Burlington, SKECHERS Warehouse Outlet, T.J.Maxx, Ross Dress for Less, Five Below, and Shoe Carnival.
Are there dining options near the Xfinity Store in Vernon Hills?
Yes, you can find various restaurants nearby such as Green Basil Thai Restaurant & Bar, Nirvana Kitchen & Wine Bar, Ramen House Shinchan, Giordano's Pizza, Pasta Fresca, Eloise Chicago - American Bake Shop, Kuma's Sushi Bowl, and Nothing Bundt Cakes.
Where can I find delivery or courier services near the Xfinity Store in Vernon Hills?
There is a UPS Access Point location nearby for courier and delivery services.
Are there entertainment or recreational locations near the Xfinity Store by Comcast in Vernon Hills?
Yes, Sky Zone indoor playcenter and GOLFTEC Vernon Hills are nearby for entertainment and active recreation.