Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Springfield. Visit us today at 3405 S Freedom Dr, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.0
381 reviews
5 stars
142
4 stars
38
3 stars
36
2 stars
15
1 star
150
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with many customers unable to reach a live representative and experiencing rude or unhelpful interactions.
Billing Issues
Customers frequently reported problems with billing, including unauthorized charges, unexpected fee increases, and difficulties in resolving billing disputes.
Service Reliability
Many customers expressed dissatisfaction with the reliability of internet service, citing frequent outages and slow speeds.
Employee Performance
While some employees received praise for their helpfulness, others were criticized for incompetence and lack of professionalism.
Overall Satisfaction
Overall, customer sentiment is overwhelmingly negative, with many expressing frustration and disappointment with Xfinity's services and support.
- LBLeRoy BrownNov 14, 20254.0It's was clean, staff polite
- AMAustin MenichettiOct 3, 20251.0Terrible stay away if you can
- AMAngela MorrisonSep 19, 20251.0I have been a Comcast customer for at least 20 years. Today, I'm sorry to say, I hit my limit. They canceled my cable tv services without my authorization. They insisted I authorized a cancelation, but I didn't. So we were dealing with AI which is worthless for 30 minutes before moving on to live agent chat which was very helpful but dragged on for over an hour. Agent was very helpful. I decided on a new package. The approval link didn't work. I couldn't approve anything. Plus, it disconnected me from the live agent chat. So I wasted most of the evening getting nothing done. Instead of sitting online for another hour talking to AI, I decided change might be a good thing. At this point. It might finally be goodbye at least to cable tv. Please note, I returned an obsolete cable box to this store a few weeks ago and we think this caused an error. EDIT: OBSERVE THAT I HAVE RECEIVED AN AI GENERATED REPLY OF HOW CAN WE HELP YOU? They want the public to believe they're reaching out to take care of a customer issue when they may not be. I have already wasted several hours of my time the past 3 months, and over the course of the last 7 yrs, trying to make crucial changes to my plan. I WILL NOT CONTACT YOU VIA EMAIL OR TEXT LINK AGAIN. You will need to contact me within the next 10 business day to mitigate this issue. At minimum, you've probably lost a 20-yr customer.
- WFWilliam FrakesSep 15, 20251.0I was told to stay away from Xfinity but I took a chance cuz they offered me a decent price, however, you can't get any one except for some AI crap to help you set up. If these companies don't want to talk to you I don't want their product
- CMChelsea McGlothlinSep 8, 20251.0We have been experiencing frequent drops in signal for the past 3 years. Since then, we have had 5 different occasions where technicians came out, ran new lines, added extenders, changed out equipment, etc. However, the service still did not work appropriately. We called to terminate the service and was then sent a $190 bill for early termination of a contract we did not agree to and were told on the phone that we did not have a contract. Ridiculous... will never go back to Xfinity.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Springfield offer?
Xfinity Store by Comcast provides internet services, cable TV, home phone service, home security systems, mobile phone services, and IT services in Springfield, IL.
Where is Xfinity Store by Comcast located in Springfield?
It is located at 3405 S Freedom Dr, Springfield, IL 62704, USA.
What are the regular business hours for the Xfinity Store by Comcast in Springfield?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Are there any special health and safety practices in place at the Xfinity Store by Comcast?
Yes, they have professional cleaning and social distancing practices. Customers fully vaccinated do not need to wear face masks unless required by mandates.
Can I find Xfinity Store by Comcast online or on social media?
Yes, you can visit their website or follow them on Facebook (facebook.com/139340313414828) and Twitter (@Xfinity).
What are the holiday hours for the Xfinity Store by Comcast in Springfield?
The store is closed on November 27, 2025, and December 25, 2025. It is open with reduced hours (10:00 AM to 5:00 PM) on December 24 and December 31, 2025, and from 11:00 AM to 5:00 PM on January 1, 2026.
Which nearby stores can I visit along with Xfinity Store by Comcast on Freedom Dr in Springfield?
Nearby stores include Walmart Springfield - Freedom Dr, dressbarn (women's clothing), GameStop (video games), and Shoe Carnival (shoes and fashion accessories).
Are there other mobile phone stores near Xfinity Store by Comcast in Springfield?
Yes, nearby mobile phone stores include T-Mobile, Cricket Wireless Authorized Retailer, and Sprint Store.
What dining options are available near the Xfinity Store by Comcast in Springfield?
Nearby dining options include Dotty's cafe and casino, Subway sandwich shop, Starbucks coffee shop, and Crumbl Cookies for desserts.
How can nearby wellness and personal care services complement a visit to Xfinity Store by Comcast?
You can visit nearby wellness services like Chiro One Chiropractic and Wellness Center, Great Clips hair salon, B Nail & Spa, and Scottie's Nail Spa for health and beauty treatments before or after your visit.