Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Normal. Visit us today at 303 Veterans Pkwy, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.7
199 reviews
5 stars
73
4 stars
8
3 stars
5
2 stars
9
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for their helpfulness, while others were criticized for rudeness and lack of assistance.
Billing Issues
Numerous complaints about unexpected charges, billing errors, and difficulty resolving these issues.
Store Experience
In-store experiences varied; some customers reported quick service and helpful staff, while others faced long waits and unprofessional behavior.
Service Reliability
Many customers reported frequent internet outages and poor service quality, leading to frustration and cancellations.
Staff Competence
Concerns about staff training and knowledge, with some employees providing excellent service while others were seen as unhelpful.
- MDMichelle DuncanNov 8, 20255.0The sales associates were very knowledgeable and helpful.
- ASAndy SwartzNov 6, 20255.0I went in to return old equipment and update my services. I was impressed by how quickly I was taken care of and walked out with everything I was hoping for. I suggest going right when it opens to avoid a crowd.
- MYMegan YentesOct 23, 20255.0Trevor L. working at the Bloomington location just made my experience a 10/10. I was in and out in about 4 minutes with new hardware--couldn't have asked for a better customer experience!
- JBJanell BlancoSep 27, 20253.0Went back a few weeks later and still had major issues but staff was super friendly. They didn’t complete their follow up with me like they said they would though. Would never recommend. The guy that “greets” you is dressed like a slob. Untucked purple shirt and jeans. He invades personal space and makes you feel uncomfortable. 3-4 other guys there just standing around and gossiping. I will never go back to that store and I wouldn’t recommend it either.
- RErob eppersonSep 21, 20251.0Absolutely horrible,I have been lied to several times,I should have left along time ago,I was paying 43 a month for basic Internet and now they want to charge me 83 a month,I am definitely taking my business elsewhere,pretty sad when they don't even want to take care of loyal customers!
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast provide in Normal, IL?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, and home security systems in Normal, IL.
Where is Xfinity Store by Comcast located?
It is located at 303 Veterans Pkwy, #125, Normal, IL 61761, USA.
What are the store hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary with some days closed or reduced hours.
Does Xfinity Store by Comcast have special health and safety policies?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not need to wear a mask unless required by local or federal mandates.
How can I contact Xfinity Store by Comcast?
You can reach them by phone at +1 800-934-6489.
Where can I find more information or book services online for Xfinity Store by Comcast?
Visit their local webpage at https://www.xfinity.com/local/il/normal/303-veterans-pkwy.html or use the reservation link for service appointments.
Does Xfinity Store by Comcast support mobile services?
Yes, they offer XFINITY Mobile, which combines America's largest 4G LTE network with extensive hotspots nationwide.
What are some nearby shopping options to Xfinity Store by Comcast at 303 Veterans Pkwy?
Nearby shopping options include Shoppes at College Hills, Target Store Bloomington-Normal, Von Maur, and stores like Chico's, J.Jill, and Bath & Body Works.
Are there nearby dining options near Xfinity Store by Comcast where customers can eat?
Yes, customers can visit nearby restaurants like Joe's Station House Pizza Pub, Social Taco, Flame @ Bloom, Flat Top Grill, and Starbucks for dining options.
What nearby beauty and wellness services are available near Xfinity Store by Comcast?
Nearby beauty and wellness services include Milan Laser Hair Removal, Colorific hair salon, and multiple women's clothing and fashion accessory stores like LOFT and Lane Bryant.