Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Naperville. Visit us today at 2727 W 75th Street, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.9
177 reviews
5 stars
77
4 stars
6
3 stars2
2 stars
9
1 star
83
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, with staff being unhelpful, rude, or dismissive of their concerns.
Long Wait Times
Customers frequently mentioned long wait times at the store, often exceeding 30 minutes, leading to frustration.
Incompetence
Numerous reviews highlighted a lack of knowledge among staff, resulting in unresolved issues and repeated visits for the same problems.
Promotions and Billing Issues
Customers expressed dissatisfaction with unfulfilled promotions and confusing billing practices, leading to feelings of being misled.
Positive Staff Experiences
Despite the negative feedback, some customers praised specific employees for their helpfulness and professionalism.
- LGLuis GuillenDec 18, 20251.0Don’t ever fall for FAKE promotion, they will offer you something so you r on board and then not honor it. Very deceitful and it should be illegal just don’t fall for it.. As soon as I get situated in my new home. I going with AT&T.
- MBMarvin Wayne BrunsonDec 14, 20255.0Gentleman that helped me was very helpful nice 👍
- SMSteven W (MinionTraveler)Dec 11, 20251.0Bad customer service the staff was not willing to help with your issue and just won’t tell just the pricing where they ask me what are the pricing I saw online.
- SRsantosh reddyDec 3, 20251.0I visited the Xfinity store recently to get help with my missing rewards in my account. Unfortunately, the experience was far from helpful. The representative who assisted me, Carlos, seemed unsure about how to resolve the issue and ultimately told me that this store is mainly for retail and not for customer service needs. As a customer, it’s frustrating to be redirected without any solution — especially when issues like rewards are tied to the services I pay for every month. If a retail location cannot assist with common account concerns, then clear guidance or support options should be immediately provided instead of leaving customers feeling stuck. I left the store without any progress on my issue and with the impression that customer support is not a priority here. I sincerely hope Xfinity improves the quality of assistance offered at their physical locations and ensures employees are trained to either solve the problem or properly guide customers to someone who can.
- HGhumberto GarciaNov 28, 20251.0The worst internet I’ve ever had I don’t write reviews but this is terrible, terrible internet call to complain and have it fixed all they want you to do is restart the modem like you already havnt done that 100 times then when they can’t fix it they want to send a service tech and charge you $100 such bad service and internet
Frequently Asked Questions About Xfinity Store by Comcast
What is the address of the Xfinity Store by Comcast in Naperville?
The Xfinity Store by Comcast is located at 2727 W 75th Street, Suite 101, Naperville, IL 60540, USA.
What are the store hours for the Xfinity Store by Comcast in Naperville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM. Holiday hours vary, with some days closed and others open with reduced hours.
What products and services does the Xfinity Store by Comcast offer?
They offer internet, cable TV, home phone service, home security systems, mobile phone services, and business internet services in Naperville.
How can I contact the Xfinity Store by Comcast in Naperville?
You can contact them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/il/naperville/2727-w-75th-street.html.
Does the Xfinity Store by Comcast in Naperville have a social media presence?
Yes, they have a Facebook page at https://www.facebook.com/127856656132432, a Twitter handle @Xfinity, an Instagram handle @xfinity, and a YouTube channel at https://www.youtube.com/user/xfinity.
Are there any nearby places where I can grab breakfast before visiting Xfinity Store by Comcast?
Yes, Eggsperience Pancakes & Cafe is a nearby breakfast and brunch restaurant where you can enjoy a meal before your visit.
Which mobile phone store is located close to the Xfinity Store by Comcast in Naperville?
T-Mobile, a mobile phone store, is located nearby and could be a convenient option if you are exploring mobile service providers in the area.
Are there any coffee shops near the Xfinity Store by Comcast in Naperville?
Yes, Starbucks and WFM Coffee Bar are located nearby, offering convenient places for coffee before or after your visit to the Xfinity Store.
What other businesses related to technology and connectivity are near the Xfinity Store by Comcast?
Nearby businesses include another Xfinity location providing internet and television services, and T-Mobile, a mobile phone store, allowing customers to compare options.
Can I find financial services near the Xfinity Store by Comcast in Naperville?
Yes, Bank of America Financial Center, PNC Bank, and several ATMs including CoinFlip Bitcoin ATM are close by, making it convenient for banking needs during your visit.