Xfinity Store by Comcast

3.3
1012 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Morton Grove. Visit us today at 7927 Golf Rd, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast
7927 Golf Rd, Morton Grove, IL
60053, United States

Hours

Reviews

3.3
1,012 reviews
5 stars
431
4 stars
121
3 stars
80
2 stars
52
1 star
328

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some associates like Eduardo and Robert received high praise for their helpfulness, others, particularly Ashton, were criticized for being rude and dismissive.

Staff Knowledge

Several customers highlighted the professionalism and knowledge of staff members like Eduardo, Robert, and Hasan, who effectively resolved issues and provided valuable assistance.

Wait Times

Many reviews mentioned long wait times for service, particularly for simple tasks like returning equipment, leading to frustration among customers.

Service Quality

While some customers had excellent experiences, others reported significant issues with service quality, including billing problems and unhelpful staff.

Store Environment

The store environment received mixed reviews; some customers appreciated the cleanliness and organization, while others noted inefficiencies in handling customer needs.
  • MB
    Maria Bougher
    3 days ago
    5.0
    Free parking lot, lots of staff ready to help. It was quick toake mt equipment return.
  • BR
    Brook Redemann
    3 days ago
    1.0
    If I could give it 0 Stars I would. Spent 30 minutes with a rep only to be told it's not their fault, it's our houses' wiring. We've be a customer for 25 years, everything had been fine until our area had a lightning strike. Ever since them, problems with the boxes, cable service, slow load times. He couldn't find a way to provide a new set top box without upgrading my system and adding $25/month to my bill. Local AV specialist, who we trust implicitly, agrees that xfinity services have declined in the last few years. He said they had 5 brand new "inoperable" boxes provided to them in the last 2 weeks. Received a "Follow-up" request, but Norton says it is a phishing website. So no reply to xfinity. I ask the manager to reach out to me. Phone numbers are on file.
  • ER
    Ellen Richter
    4 days ago
    4.0
    Xfinity ... $$ Xfinity employees ... 😇😇😇
  • JJ
    JD
    Nov 11, 2025
    1.0
    I came to discuss my internet plan, and they added my name, saying someone would call me. I waited for an hour, but later they said my name wasn’t even on the list. they removed it and claimed they had called me three times. This was very unprofessional and a complete waste of my time.
  • AN
    Angela Nevarez
    Nov 9, 2025
    5.0
    Hason was great! He helped me and my mom and was very nice! He remembered me from our previous visit and quickly offered to help us. Thank you so much!

Frequently Asked Questions About Xfinity Store by Comcast

What is Xfinity Store by Comcast in Morton Grove known for?

Xfinity Store by Comcast in Morton Grove provides internet services, cable TV, home phone services, home security systems, and mobile phone services.

Where is Xfinity Store by Comcast located?

The store is located at 7927 Golf Rd, Morton Grove, IL 60053, United States.