Xfinity Store by Comcast

Reviews

• RR

  Ryan F (RFF)

  Jan 4, 2026
  5.0
  This review is overdue because I've always had a great experience at this particular store. Today, two gentlemen (sorry I can't remember their names but they were working at 3pm on the 4th) were friendly, outgoing, and extremely professional. They provided me with all the answers I needed and helped me through a difficult process. I want to point out the staff here is top notch and deserve kudos especially those two gentlemen. Thank you.
• NA

  nil ay

  Dec 31, 2025
  4.0
  Here’s a cleaner, more polished rewrite that keeps your honest tone but sounds smoother and more professional (while still having an opinion): The staff is fantastic—there’s no wait time, and everyone is incredibly helpful and knowledgeable. One thing I didn’t like is the company policy that doesn’t allow staff to sit. I don’t really understand this rule. Sitting down to speak with customers at eye level would actually create a more comfortable and personal experience. I would have given five stars, but the store smelled overwhelmingly of Clorox. The scent was so strong it was almost gagged . Clorox is already a powerful cleaner, so using such a heavy amount while mopping felt unnecessary.
• RW

  R W

  Dec 18, 2025
  1.0
  I went to the Morton Grove store in order to return a Xfinity Now Modem. The store manager stated he would not accept Xfinity Now equipment. I told him I am returning this because the account never worked and I can't access my account number. Asked him if he could retrieve the account number and the answer was no. Get in line and make an appointment. The store was packed. Called Astound and at least you can speak to a human. Had new service in 2 days with higher internet speed and $10 a month lower than Xfin Now. I am an Comcast stock holder and I am ashamed at how poorly the corporation handles customers.
• KR

  Kelly R

  Dec 10, 2025
  1.0
  I rarely write reviews, but my experience at this Xfinity store was unbelievably frustrating. Going into the store is only slightly better than dealing with Xfinity’s phone, text, or chat support, which already feels like hours of my life I’ll never get back with nothing accomplished. I came in to return a box and pick up a modem. The employee (won’t name names as at the end of the day we all have support ourselves and family) immediately tried to pitch mobile service. I listened because I’m going through a lot in life right now and saving money matters. What he offered sounded good, so I agreed to transfer 3 lines (2 phones and 1 watch). Nearly two hours later, they could only transfer 1 phone and the watch. The employee promised he’d keep working on the last line and call me when it was done. He never did. Meanwhile, another Xfinity box at home stopped working. After an hour with support, they told me to exchange it in-store. When I went back the next day, the same employee didn’t seem to remember the unfinished mobile transfer. He still couldn’t fix it. The assistant manager promised he’d call with a resolution the next day. He never called either. After waiting two days, I contacted my original cell provider. It took them 15 minutes to undo the transfers and restore my lines. I’m relieved to be back with them, and now I’m looking into alternatives for all my services. Between the lack of follow-through, poor communication, and constant issues, I cannot recommend Xfinity to anyone. This experience makes me seriously question the practices at this store and the company overall.
• CJ

  Caren Jeskey

  Dec 8, 2025
  5.0
  This review is specifically to compliment the Retail Sales Consultant Edgar Cruz-Hernandez. I've had Xfinity wifi for years. It's been simple to use, affordable, & reliable until I moved. I set it up via the app, as usual. My modem would not turn on. I went in person to the corporate Xfinity store on Ashland. They gave me a new modem, which I brought home. It did not work. They convinced me to get a free (for one year) phone line by promising a $50 gift card. They did not tell me I'd have to keep the service for a period of time before getting the card. A bait & switch. Consumer fraud really. I had to go back again and the reps made little to no effort to sort out the problem. Most of them were standing around chatting with each other. No team spirit or effort to resolve my issue. I got upset and said "please just cancel my wifi and phone account now." They lied and said they could not. I'd have to call. When one calls the 800 number it's hard to get through, you can expect a long wait, plus they do not know what they are doing half the time. The rep at the Ashland store told me I'd have to pay $100 to get a tech to my place. No thanks. Maddening to be forced to pay for a service with "help" like that. Then I went to a non-corporate Xfinity on Lincoln Avenue in Chicago, a "Branded Partner." Again, they had no advice for me and left me confused about whether or not I was even in an Xfinity related store. After telling them I wanted to return my modem and cancel my account and them telling me they cannot help, that I'd have to call the number I'd already called (where they could not help me and had an old address stuck in the system), finally one rep stopped staring at me meanly (like the other one was doing) and explained that they are not a corporate store, which I did not know. He said "why don't you try the corporate store in Morton Grove" rather than staring at me meanly like the other rep was doing. It's maddening when customer service reps seem to think they do not have to provide true customer service, like the first 2 people at the Ashland store & the rep at the Lincoln store. I am in the service business and I have worked in retail, restaurants, and healthcare for decades. I cannot imagine treating those who basically pay our salaries in such a cold and uncaring manner as 3 Xfinity reps had done in the past week (1 on Ashland, one on Lincoln, and even a bully manager in Morton Grove whose name I will not mention). I should have gotten the name of the young man who took initiative on Lincoln, to give him kudos for at least pointing me in the right direction. I drove all the way out the the Morton Grove store, and Edgar saved the day, and saved the company from a customer bailing. He was kind, helpful, and patient. Though it was not his fault he apologized for how I had been treated for a solid week in person and on the phone- with rudeness and/or incompetence. I did not have wifi and could not work from home, and had to stay in a hotel that was not easily affordable. He cared when I told him that. First he did what the Ashland store had lied about and cancelled my account. Due to his kindness & patience, I decided to give Xfinity another try. He explained everything, activated a new modem for me, and even gave me a number to text if I had any problems once I got home. Edgar provided his business card and email address. Top notch service. Sadly, a manager at that store was so unnecessarily rude to me it nearly brought me to tears. I commented to him, as Edgar helped me, that Edgar had saved a customer. He had the nerve to retort "well I would not expect reps to do so much for customers." His uncaring comment almost had me cancel & leave Xfinity forever. I have chronic pain, a fused spine, had a car accident a week ago on the ice, and many more problems these days. Bullies need to stop bullying and be nicer. We are living in a cruel world and people like Edgar deserve to be recognized, and promoted. Thanks Edgar! Thank your family for me, for helping create a good man. Let's make kindness kool again.

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