Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Joliet. Visit us today at 2802 Plainfield Rd, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
679 reviews
5 stars
313
4 stars
100
3 stars
54
2 stars
41
1 star
171
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; some employees are praised for their helpfulness, while others are criticized for being rude or unhelpful.
Wait Times
Many customers reported long wait times, often exceeding 30 minutes, which negatively impacted their experience.
Billing Issues
Numerous complaints about billing practices, including unexpected charges and lack of transparency regarding pricing.
Store Experience
The store environment received mixed reviews; while some found it clean and organized, others noted disorganization and unhelpful staff.
Technical Support
Customers expressed frustration with technical support, citing issues with service interruptions and inadequate assistance from staff.
- JBJuan BautistaNov 8, 20255.0Muy buen servicio
- TMTaylor MoreyNov 5, 20255.0Brian was the absolute best! Helped me & my family switch carriers with ease. His kindness & humor was so appreciated. I recommend him and this Xfinity store!
- ITigor tineoNov 2, 20253.0Buenas atención
- AAAmine AOct 19, 20254.0The team was very helpful and took the time to explain everything clearly. Excellent communication.
- PRPatricia RivasOct 10, 20255.0Customer crying & yelling at the top of her lungs as if the employees personally made the policies that she was upset about. Each and every employee handled it so professionally. They didn’t ignore her but they didn’t coddled her either. Salute 🫡
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Joliet offer?
Xfinity Store by Comcast in Joliet provides internet services, cable TV, mobile phone plans, home security systems, home phone service, and business internet solutions.
Where is Xfinity Store by Comcast located in Joliet?
The store is located at 2802 Plainfield Rd, in the Louis Joliet Pointe Shopping Center, Joliet, IL 60435.
What are the store hours for Xfinity Store by Comcast in Joliet?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM, with some holiday hour exceptions.
Are there any special health and safety practices at Xfinity Store by Comcast in Joliet?
Yes, professional cleaning and social distancing are practiced. Fully vaccinated customers do not have to wear face masks unless required by mandates.
How can I find more information or order services from Xfinity in Joliet online?
You can visit their local Joliet page at https://www.xfinity.com/local/il/joliet/2802-plainfield-rd.html or order directly through https://www.xfinity.com/locations/illinois/joliet.
What are the contact numbers for Xfinity Store by Comcast in Joliet?
You can call the local phone number at +1 815-733-5203 or the main phone number at +1 800-266-2278.
What nearby dining options are available near Xfinity Store by Comcast that customers can visit?
Nearby dining options include Chipotle Mexican Grill, Applebee's Grill + Bar, McDonald's, Subway, Wendy's, and Bc Osaka for various cuisines and quick meals.
Are there other mobile phone stores near Xfinity Store by Comcast in Joliet?
Yes, nearby mobile phone stores include T-Mobile and Batteries Plus Bulbs, which offer mobile phone products and accessories.
What recreational or fitness facilities are near Xfinity Store by Comcast in Joliet?
Planet Fitness is nearby, offering gym and fitness services for customers interested in staying active before or after visiting the store.
Can Xfinity Store by Comcast customers find other related services or retailers near the store?
Yes, nearby places include Michaels for crafts, Men's Wearhouse for clothing, and Bed Bath & Beyond for home decor, convenient for customers combining errands.