Xfinity Store by Comcast Branded Partner

Reviews

• HM

  Horace Morgan

  Nov 15, 2025
  1.0
  Internet, phone, and TV have been out for 5 days. They say they are upgrading the system. However, there was no prior notification. That's a poor way to do business.
• NL

  Nicole Long

  Nov 4, 2025
  5.0
  Store was easy to locate. The service was excellent. The customer service representative was very helpful and friendly. I will highly recommend this service.
• MM

  Matt Matson

  Oct 31, 2025
  5.0
  Customer service was quick and friendly.
• JS

  Julie Stengel

  Oct 23, 2025
  1.0
  If I could give 0 stars I would. Went to this store on 9/3 representative told me that I could get 2 smart watches for free. I inquired about any other costs he informed me there were no other costs. Supposed to ship. I started to think that it was to good to be true and called xfinity. I was being charged full price for 2 watches and 2 additional lines. There's much more but to make a long story short it's now 10/23 I have spent over 13 hours on the phone made 2 trips to FedEx and promised that this was resolved at least 8 times. It hasn't I will be making another call today. The customer service is absolutely horrible you can barely understand what they are saying half the time. One hand doesn't know what the other one is doing. They tell you the issue is resolved when it isn't. This all started when with a store representative was dishonest to make a sale. DO NOT GO TO THIS STORE!!! After reading the response from Xfinity I have to laugh I've called at least 15 times and what would make this next call any different??? Absolutely none because I've already called twice since posting this review!
• CL

  Carol Lewis

  Oct 12, 2025
  1.0
  e at Frankfort Infiniti Store Dear [Manager’s Name or Infiniti Customer Service], I recently visited your Infiniti store in Frankfort with my mother to make a payment on her account. Unfortunately, the payment machine was down, so I asked the young lady at the counter if she could direct me to another nearby location where I could complete the payment. Instead of assisting me, she told me to “look it up on my phone” and refused to provide any further help. When I asked for her name so I could report the incident, she refused to give it to me. Her behavior was rude, unprofessional, and completely unacceptable, especially for a company that prides itself on customer care. I would appreciate it if this matter could be looked into and addressed appropriately. Please let me know if you need any additional details about the visit.

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