Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Forsyth. Visit us today at 108 E Barnett Av, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.4
436 reviews
5 stars
177
4 stars
66
3 stars
50
2 stars
32
1 star
111
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including unhelpful staff, long wait times, and unresolved issues.
Technical Issues
Numerous reviews mentioned ongoing technical problems with internet and cable services, including missed appointments and equipment failures.
Pricing Concerns
Customers frequently expressed dissatisfaction with high prices and unexpected charges, leading to frustration and cancellations.
Mixed Experiences
While some customers praised the helpfulness and friendliness of staff, others reported rude and unprofessional behavior.
Store Experience
In-store experiences varied, with some customers appreciating quick service and knowledgeable staff, while others faced long waits and inefficiency.
- BMBradley MurphyNov 12, 20253.0Long wait
- CGCarl GlickOct 7, 20254.0They figured out my problem with logging into the app and fixed it! Thank you!
- TFtlm fykeSep 21, 20255.0Was totally dreading this! Turns out very organized and amazing service.
- DADalton AllenSep 4, 20251.0Good luck trying to talk to someone about any type of issues you got all voice recordings definitely wouldn’t recommend plan on switching soon
- KOKelly O'BrienAug 26, 20251.0The while old lady manager in the store on 8/26 at 2:30 pm is a horrible choice for someone in the position the resolve customer conflict and give customers empathy. She lacks the very basic requirement that should be met by someone in management's. Your job is to talk to customers. That is your job. Not every customer is happy. A customer came in, a young lady, to pick up a modem for her grandma, who was told by one of your employees the day prior that she could authorize someone to pick up the modem, and they wouldn’t let her get it. That would all be fine except the manager didn’t want to offer any customer service to help her grandma set her up as account manager so she can pick up. I am a former manager of a cellular store in Decatur, so beings as he worked her exact same job and catered to customers as if they were family and friends, as you should, I strongly recommend you find someone new to run your business, or Decatur will be yet again without a Comcast building in our town. Wish I knew her name, but best believe I’m in the process of finding it out and will post another one star review with her name. Miss old lady manager, if you don’t like you job find a new one and keep your bitter disgusting attitude at home. It has no place at a store that provides customer service. Also, I’m sure she has no husband, or her husband no longer shows her love. Because that attitude is disgusting and shows she doesn’t receive proper love from her family at home.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Forsyth?
Xfinity Store by Comcast in Forsyth offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Forsyth, IL?
The store is located at 108 E Barnett Av, Forsyth, IL 62535, United States.
What are the regular business hours for the Xfinity Store by Comcast in Forsyth?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Are there any special COVID-19 safety practices at the Forsyth Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not need to wear a mask unless required by federal, state, or local mandates.
Are there any holiday hours or closures for the Xfinity Store in Forsyth?
The store is closed on November 27, 2025 and December 25, 2025. It has limited hours, typically 10 AM to 5 PM or 11 AM to 5 PM, on certain holidays like December 24, 2025, December 31, 2025, and January 1, 2026.
Can I order Xfinity services online for the Forsyth location?
Yes, you can order Xfinity services online for the Forsyth area at https://www.xfinity.com/locations/illinois/forsyth.
Which major mobile phone competitors are near the Xfinity Store by Comcast in Forsyth?
Nearby competitors include T-Mobile and TCC Wireless, both of which are mobile phone stores and telecommunications companies.
What nearby places of interest are close to the Xfinity Store in Forsyth?
Nearby places include Penn Station East Coast Subs for sandwiches, Sport Clips Haircuts of Decatur for haircuts, and Quality Inn for accommodations.
How can I get to the Xfinity Store by Comcast in Forsyth using nearby landmarks?
You can use nearby locations such as Red Wing shoe store or Circle K convenience store as landmarks to find the Xfinity Store at 108 E Barnett Av.
What internet network does Xfinity Mobile use in Forsyth?
Xfinity Mobile combines America's largest and most reliable 4G LTE network with the nation's most hotspots to provide mobile internet service.