Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Dekalb. Visit us today at 2565 Sycamore Rd, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
2565 Sycamore Rd, Dekalb, IL
60115, United States
Hours
Reviews
3.6
327 reviews
5 stars
169
4 stars
36
3 stars
32
2 stars
14
1 star
76
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-store staff are generally friendly and helpful, with some standout employees like Ari and Nadine receiving high praise, while others have been reported as unprofessional or unhelpful.
Technical Support
Customers frequently express frustration with the automated phone support system, which is seen as ineffective, leading to long wait times and unresolved issues.
Billing Issues
Many customers report confusion and dissatisfaction with billing practices, including unexpected charges and lack of transparency regarding fees.
Store Experience
While some customers have had positive experiences in-store, others report long wait times and staff more focused on personal conversations than assisting customers.
Product Knowledge
There are mixed reviews regarding staff knowledge about products and services, with some customers feeling misled about plans and promotions.
- CHCynthia HightNov 1, 20255.0Q... Was very helpful, Thank you our TV worked fine when we got home. Im not sure where to rate you but I give you a 10..
- ATAaron ToranOct 19, 20251.0Terrible support and customer service once you get out the door. their robot support number will hangup on you repeatedly if you have any actual problems that cant be handled on the website.
- MFM FOct 11, 20251.0The best 3rd class service you can get.
- JGJennifer GloverSep 20, 20255.0Best place to go for any help! I spent days and hours with the live chat team, and even someone on the phone, and NOBODY could help me like these guys did! This is true ANYTIME I need help with ANY xfinity service, whether it be mobile, TV or internet. Your best bet is to go straight to the store for any changes or any help that you may need, rather than wasting your time in chats or phone calls.
- TTTim TucciJul 29, 20255.0Entered the store and was greeted by a very nice young lady named "Ari". I must say Ari was very professional well spoken and eager to help! In addition to that, by using her knowledge and skill set she solved my problem quickly! Based on my over all experience, I would recommend the Dekalb location! ARI is truly Top Notch!!
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What internet services does Xfinity Store by Comcast Branded Partner offer in Dekalb?
Xfinity offers a range of internet services including packages tailored for homes and businesses in Dekalb, IL.
What are the opening hours of Xfinity Store by Comcast Branded Partner in Dekalb?
The store is open from 10:00 AM to 8:00 PM Monday through Saturday, and from 10:00 AM to 6:00 PM on Sunday.
Where is the Xfinity Store by Comcast Branded Partner located in Dekalb?
The store is located at 2565 Sycamore Rd, Dekalb, IL 60115, US.
What health and safety measures are in place at the Xfinity Store in Dekalb?
The store implements professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear face masks unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast Branded Partner in Dekalb?
You can reach the store at the local phone number +1 815-517-0606 or the main phone number +1 800-934-6489.
Does Xfinity offer mobile phone services at this Dekalb location?
Yes, Xfinity provides mobile phone services along with internet, cable TV, home security, and home phone services in Dekalb.
Are there any nearby coffee shops where I can relax before or after visiting the Xfinity Store?
Yes, Starbucks and Panera Bread are nearby coffee shops where you can enjoy a drink or snack before or after your visit.
What nearby mobile phone stores are close to Xfinity in Dekalb for additional options?
Nearby mobile phone stores include T-Mobile and uBreakiFix, both offering mobile phones and accessories.
Are there places to eat near the Xfinity Store in Dekalb?
Yes, there are several nearby dining options such as Papa Murphy's Take 'N' Bake Pizza, Noodles & Company, Shelby's, Egg Haven Pancakes & Cafe, and Subway.
Can I find hardware and electronics stores near Xfinity in Dekalb?
Yes, Harbor Freight Tools and RadioShack are nearby stores offering hardware and electronics products.