Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Chicago. Visit us today at 4401 N. Clarendon Road, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
4401 N. Clarendon Road, Chicago, IL
60640, United States
Hours
Reviews
3.3
177 reviews
5 stars
94
4 stars
6
3 stars2
2 stars
4
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Jonathan and Mimi for their excellent service.
Sales Practices
Several reviews highlighted aggressive upselling tactics and misleading information regarding service requirements, leading to customer frustration.
Inconsistency
Experiences varied significantly between visits, with some customers reporting excellent service while others encountered rude or unhelpful staff.
Technical Issues
Numerous complaints were made about technical problems with services, including billing errors and equipment issues, leading to dissatisfaction.
Store Environment
Some customers noted a lack of professionalism and organization within the store, impacting their overall experience.
- ACAddy Cruz2 days ago5.0I walked in with a question regarding my plan. Jonathan stepped in to help and explained with great detail what my options were. He showed true interest in his role and provided excellent customer service. Huge thanks to Jonathan!
- SGSaul GaliciaDec 31, 20255.0Jonathan was incredibly helpful during my transition from T-mobile to Xfinity mobile. The process was very seamless, and I couldn’t have asked for a smoother experience. Highly recommend his services!
- DMDavid MoritaDec 29, 20255.0Stopped by today to cancel my parents account because they passed away. Jonathan helped me and explained everything well. Also helped me set up a new account for myself. So much better than having to deal with the people on the phone.
- AYAnn YonanDec 22, 20255.04401 N Clarendon xfinity store in Chicago I spent 3 hours there. The young men who helped me were incredibly patient and professional. They didn’t give up and successfully got it done so I could move forward. They all worked as a team to help get my phone unlocked from AT&T. A heads up for Andrew who knew how to do it.Mark who was in the store from another location was working that day and also stayed with getting my phone number correct. The positiviness they all showed was commendable!! Excellent customer service.
- CCcance_Dec 10, 20255.0I recently visited the Xfinity Store in Uptown Chicago and I was pleasantly surprised. The staff I encountered were friendly, knowledgeable, and really took the time to walk me through the available plans and services — they explained everything clearly and made sure I understood exactly what I was signing up for. In particular, one of the sales reps (sorry I forgot the name) showed me the different internet + mobile + streaming bundle options, was patient with my questions, and helped me choose what made sense for my needs. Once my service was activated, I’ve been happy with the internet reliability and speed, which have been more than adequate for home streaming, work, and everyday browsing. The store’s convenience — being right in Uptown and easy to access — also added to the positive experience. Overall, I felt valued as a customer, and my experience was far smoother than I had expected. If you’re shopping for internet or mobile service in Uptown, I’d recommend stopping by and asking to speak with one of the helpful staff there — it might be worth your time.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner offer in Chicago?
Xfinity Store by Comcast Branded Partner offers internet, cable TV, home phone service, home security systems, and mobile phone services in Chicago.
Where is the Xfinity Store by Comcast Branded Partner located in Chicago?
The store is located at 4401 N. Clarendon Road, Chicago, IL 60640, USA.
What are the operating hours of the Xfinity Store by Comcast Branded Partner?
The store is open Monday through Saturday from 10:00 AM to 8:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Does the Xfinity Store by Comcast Branded Partner have any COVID-19 safety measures in place?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers are not required to wear a face mask unless mandated by federal, state, or local authorities.
How can I contact the Xfinity Store by Comcast Branded Partner?
You can call them at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/il/chicago/4401-n--clarendon-road.html.
Are there mobile apps available for Xfinity services?
Yes, Xfinity has mobile apps available for both Android and iOS devices to manage your services conveniently.
What nearby public transit options can help me get to the Xfinity Store by Comcast Branded Partner?
The store is near CTA Bus Stop 11364, providing convenient bus access to the location.
What nearby places can I visit before or after my visit to the Xfinity Store by Comcast Branded Partner?
Nearby attractions include Clarendon Park Tennis Courts and Clarendon Park Playground where you can enjoy recreational activities, as well as local cafes like 606 Coffee Roasters and Urban tea lounge for refreshments.
Are there any nearby grocery or convenience stores close to the Xfinity Store?
Yes, nearby options include XMarket Bodega, Peter Rubi, and 24 Seven Food & Liquors for your grocery and convenience needs.
Which competitors does the Xfinity Store by Comcast Branded Partner monitor in the Chicago area?
Competitors tracked include AT&T, Verizon, RCN, and T-Mobile.