Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Chicago. Visit us today at 30 S Halsted St, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.8
325 reviews
5 stars
200
4 stars
28
3 stars
9
2 stars
9
1 star
79
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and friendly, while others were criticized for being unresponsive and unhelpful.
Wait Times
Customers frequently reported long wait times in-store, often due to insufficient staff assisting customers.
Billing Issues
Numerous complaints about billing errors and difficulties in canceling services, leading to frustration among customers.
Store Experience
Some customers had positive experiences with specific employees, while others reported poor service and lack of knowledge from staff.
Overall Satisfaction
Overall, experiences varied widely, with some customers expressing satisfaction and others vowing to switch providers due to ongoing issues.
- SPSteve Prop1 day ago1.0Young man stole my information and had him and his friends phones on my account. I was paying for three phones, luckily xfinity refunded me with a credit... Don't go here to use your card for anything!!!!!
- MHm hNov 8, 20253.0Was seen relatively quickly. Staff were friendly.
- IRIdelmaro RamirezNov 1, 20255.0Great care
- KFKara FarmerOct 24, 20255.0Super cool and kind staff! Helped me fix some issues I had transferring my phone number to Xfinity from a different carrier. 100/10 recommend coming to this location!
- GBGennaro BrendanOct 4, 20251.0Worst company ever. Terrible. They make it nearly impossible to terminate your account and their customer service/ support may be the worst I’ve ever dealt with. NEVER USING XFINITY EVER AGAIN. I suggest you don’t either. 0 Stars.
Frequently Asked Questions About Xfinity Store by Comcast
What kind of services does Xfinity Store by Comcast offer in Chicago?
Xfinity Store by Comcast offers internet services, cable TV, home phone service, home security systems, and mobile phone services in Chicago.
Where is the Xfinity Store by Comcast located in Chicago?
It is located at 30 S Halsted St, Chicago, IL 60661, USA.
What are the regular business hours for the Xfinity Store by Comcast in Chicago?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM.
Are there any special COVID-19 safety measures at the Xfinity Store by Comcast?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear masks unless mandated by authorities.
Is the Xfinity Store by Comcast open on holidays?
The store is closed on November 27, 2025 and December 25, 2025. It operates with reduced hours (10:00 AM to 5:00 PM) on December 24 and 31, 2025, and from 11:00 AM to 5:00 PM on January 1, 2026.
How can I contact the Xfinity Store by Comcast in Chicago?
You can reach them locally at +1 312-265-0364 or their main phone at +1 800-934-6489.
Where can I find more information or order services from the Xfinity Store by Comcast?
Visit their website at https://www.xfinity.com/local/il/chicago/30-s-halsted-st.html or order online at https://www.xfinity.com/locations/illinois/chicago.
What nearby restaurants can customers visit before or after stopping by the Xfinity Store?
Nearby dining options include Oki Sushi, Greek Town, Stan’s Donuts, Grill on Wheels, and Rye Deli and Drink, offering various cuisines from sushi to American fare and coffee.
Are there any nearby transit stations to help customers reach the Xfinity Store by Comcast?
Yes, there are CTA bus stops nearby including CTA Bus Stop 5907 and CTA Bus Stop 15008, providing accessible public transportation options.
What other nearby stores and services might be useful when visiting the Xfinity Store in Chicago?
Customers can find nearby stores and services such as Mariano's supermarket, GNC for supplements, Pet Stuff pet store, Massage Envy for wellness, and AT&T mobile stores.