Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Chicago. Visit us today at 1322 E 53rd St., IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.9
574 reviews
5 stars
323
4 stars
93
3 stars
48
2 stars
26
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
In-store staff received praise for being friendly, helpful, and knowledgeable, with several customers highlighting individual employees for their exceptional service.
Wait Times
Many customers expressed frustration with long wait times for service, especially during busy periods, indicating a need for better staffing and efficiency.
Technical Issues
Customers reported ongoing technical problems with services, including issues with internet reliability and equipment returns, leading to dissatisfaction.
Communication Problems
Several reviews mentioned confusion and miscommunication regarding service plans and pricing, suggesting a need for clearer information from staff.
Store Environment
The store was generally described as clean and well-organized, contributing positively to the customer experience.
- JBjane brown2 days ago5.0I was very surprised at how quick I was in and out, I went to drop off an equipment and it didn't take 2 mins. Well done guys, thanks for being so pleasant and fast. I appreciate it because I didn't park well so thanks again.
- CACarolyn AndersonNov 4, 20255.0The customer service was great, and the service was fast
- SHScott J. HamiltonOct 22, 20255.0Super-fast and friendly service. They took care of me in less than 5 minutes.
- BRBrent RollandOct 15, 20255.0I went with my mom to the Xfinity Store in Hyde Park as she was long overdue for a new and reliable phone—her old iPhone 8 Plus had a busted Lightning port and a quickly dying battery. The store is clean, bright, modern, well-organized, and comfortable. We were greeted at the front of the store, and Michael E. took excellent care of us: He was efficient, he kept us on task, he shared pricing and options up front. He and Rasheed E. were a great team and made sure my mom went out the door with an activated phone, case, and screen, which is what we wanted. They also stayed longer for us as the process was taking more time than anticipated. If you are a current or new Xfinity customer, I highly recommend going to this location. Thank you, Michael and Rasheed, for your awesome service and going above and beyond for us.
- MMMo MoOct 3, 20251.0I was just returning one equipment and need to wait 40 mins for my turn because they need a specialist to handle it. Well ...
Frequently Asked Questions About Xfinity Store by Comcast
What internet services does Xfinity Store by Comcast offer in Chicago?
Xfinity Store by Comcast provides various internet services in Chicago, including cable internet packages and home phone services.
Where is Xfinity Store by Comcast located in Chicago?
The store is located at 1322 E 53rd St., Chicago, IL 60615.
What are the store hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM, with adjusted hours on certain holidays.
Are there any COVID-19 safety practices in place at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
How can I contact Xfinity Store by Comcast?
You can reach the store by phone at +1 773-855-8276 or the main phone line at +1 800-934-6489.
What other services does Xfinity Store by Comcast provide besides internet?
Besides internet, the store offers cable TV, home security systems, home phone service, business internet, and mobile phone products.
Are there any nearby cafes where I can relax before or after visiting the Xfinity Store?
Yes, there are Starbucks locations near Xfinity Store by Comcast where you can enjoy coffee and snacks before or after your visit.
Is there convenient parking available near Xfinity Store by Comcast?
Yes, LAZ Parking - Vue53 Garage is nearby, providing available parking for customers visiting the store.
What nearby educational facilities can be found around Xfinity Store?
The University of Chicago, a nearby college and university, is close to the Xfinity Store, offering educational opportunities and campus amenities.
Are there nearby places where I can grab food around the Xfinity Store by Comcast?
Yes, there are various nearby dining options including The Sit Down Cafe & Sushi Bar, Small Cheval burger restaurant, and The Budlong Hot Chicken for convenient meals.