Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Chicago. Visit us today at 1322 E 53rd St., IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
4.0
580 reviews
5 stars
327
4 stars
93
3 stars
49
2 stars
26
1 star
85
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the in-store staff for being friendly, helpful, and knowledgeable, with specific mentions of employees going above and beyond to assist.
Wait Times
Several reviews highlighted long wait times for service, particularly for equipment returns and technical issues, indicating a need for better staffing and efficiency.
Technical Issues
Customers expressed frustration with technical problems related to services and equipment, often exacerbated by poor communication and support from customer service.
Mixed Experiences
While some customers had excellent experiences, others reported rude staff and unresolved issues, suggesting inconsistency in service quality.
- CGCandy Girl1 day ago5.0Ger customer service
- KSKatherine Simons1 day ago5.0Ryan at the Hyde Park store was amazing. She was kind very helpful, super knowledgeable and took great care of me.
- MMMario MitchellJan 5, 20261.0The absolute worst service I've ever seen. They just let me walk around without any assistance. I asked 2 different associates. They just instructed me to the kiosk. Several other employees stood around having personal conversations as I asked for help. Everyone should be fired. The absolute worst. Better off using customer service online. Don't go here .
- VCVanteena CargoDec 16, 20255.0Great customer service I got what I needed and more.One of the sales team helped me with a new app
- SSSheron ShapiroNov 24, 20255.0Wonderful experience! Mark was extremely patient and helpful and tended to my frustrating situation with great care. I would strongly recommend this location.
Frequently Asked Questions About Xfinity Store by Comcast
What internet services does Xfinity Store by Comcast offer in Chicago?
Xfinity Store by Comcast provides various internet services in Chicago, including cable internet packages and home phone services.
Where is Xfinity Store by Comcast located in Chicago?
The store is located at 1322 E 53rd St., Chicago, IL 60615.
What are the store hours for Xfinity Store by Comcast?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM, with adjusted hours on certain holidays.
Are there any COVID-19 safety practices in place at the Xfinity Store?
Yes, the store follows professional cleaning and social distancing practices. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
How can I contact Xfinity Store by Comcast?
You can reach the store by phone at +1 773-855-8276 or the main phone line at +1 800-934-6489.
What other services does Xfinity Store by Comcast provide besides internet?
Besides internet, the store offers cable TV, home security systems, home phone service, business internet, and mobile phone products.
Are there any nearby cafes where I can relax before or after visiting the Xfinity Store?
Yes, there are Starbucks locations near Xfinity Store by Comcast where you can enjoy coffee and snacks before or after your visit.
Is there convenient parking available near Xfinity Store by Comcast?
Yes, LAZ Parking - Vue53 Garage is nearby, providing available parking for customers visiting the store.
What nearby educational facilities can be found around Xfinity Store?
The University of Chicago, a nearby college and university, is close to the Xfinity Store, offering educational opportunities and campus amenities.
Are there nearby places where I can grab food around the Xfinity Store by Comcast?
Yes, there are various nearby dining options including The Sit Down Cafe & Sushi Bar, Small Cheval burger restaurant, and The Budlong Hot Chicken for convenient meals.