Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Chicago. Visit us today at 1255 W North Ave, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
1,042 reviews
5 stars
489
4 stars
143
3 stars
66
2 stars
50
1 star
294
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Staff Efficiency
Customers frequently mentioned slow service and inefficiency, particularly during equipment returns and pickups.
Positive Employee Interactions
Some employees received praise for their helpfulness and professionalism, providing positive experiences amidst the overall negative feedback.
Billing Issues
Numerous reviews highlighted problems with billing, including unexpected charges and difficulties in resolving billing disputes.
Service Quality
Customers expressed dissatisfaction with service reliability, including internet outages and issues with equipment.
- QRquendria robinson4 days ago5.0Charlene Figueroa was very patient with me and my husband and she was very nice and I’d go back to her again if I had to very great customer service
- AAAdem Aluka5 days ago1.0I would strongly recommend avoiding this business. Based on my recent experience, I encountered what I believe to be fraudulent behavior. I had an issue involving a staff member named Joseph that resulted in a significant concern about how they conduct business. For anyone considering using this location, proceed with extreme caution.
- CSCrystal SmithDec 13, 20254.0Been going here for years. I've, been with 11 yrs or more. Rather expensive, but sometimes,c they try to work with you. Last young lady I saw is real, sweet . She tries, her best to, accommodate you, to your satisfaction. Her name, starts with C. Have to look for her card. She's best one in there. So far. Recently. Service is good, but to high, 4 most part .
- AHAlejandra HerpraDec 7, 20255.0Los trabajadores son muy amables,,,y profesionales,,,me gusta como me atendieron.
- MAMoody AdelDec 4, 20251.0Man! Very unprofessional and high toned workers. Came with an issue I had WiFi extenders that Xfinity told me to go to the store and pick up. When I went there they said we can’t just give it out, and that you need to pay for them. I showed the people working there the screenshots from conversations with Xfinity and they were: like sorry we can’t help you and that Xfinity should send those directly to you….. this might be the tipping point for me with Xfinity.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Chicago?
Xfinity Store by Comcast provides internet, cable TV, home phone service, home security systems, and mobile phone services to customers in Chicago.
Where is Xfinity Store by Comcast located?
The Xfinity Store by Comcast is located at 1255 W North Ave, Chicago, IL 60642, USA.
What are the hours of operation for the Xfinity Store by Comcast in Chicago?
The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM, with special holiday hours noted on certain days.
Are there any COVID-19 safety protocols at the Xfinity Store?
Yes, the store has implemented professional cleaning and social distancing. Fully vaccinated customers do not have to wear a face mask unless required by mandates.
How can I contact Xfinity Store by Comcast in Chicago?
You can reach the store by phone at +1 773-661-6297 or the main Comcast phone at +1 800-934-6489.
Does Xfinity Store by Comcast have an online presence or app for customers?
Yes, you can visit their website or download the Xfinity app available on both Android and iOS platforms.
Can customers visiting Xfinity Store by Comcast easily find parking nearby?
Yes, there are nearby parking facilities including SP+ Parking and Central Parking to accommodate visitors.
Are there other telecommunications or electronic service providers near the Xfinity Store?
Nearby options include Comcast Chicago and another Xfinity location, offering telecommunications, electronics, and IT services.
What nearby places could I visit before or after shopping at the Xfinity Store by Comcast?
You can visit The Home Depot for home improvement needs or enjoy local spots like TURNT bar and RUMORS dance club.
Who are some competitors of Xfinity Store by Comcast in Chicago?
Major competitors include AT&T, Verizon, RCN, and T-Mobile in the Chicago area.