Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Champaign. Visit us today at 2000 N Neil St, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
2.4
240 reviews
5 stars
72
4 stars
13
3 stars
4
2 stars
12
1 star
139
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service experiences, including long wait times, unhelpful staff, and difficulty reaching representatives.
Product Issues
Customers reported frequent issues with internet connectivity and billing discrepancies, leading to frustration and dissatisfaction.
In-Store Experience
While some customers praised individual employees for their helpfulness, many expressed dissatisfaction with the overall in-store service and long wait times.
Service Reliability
Several reviews mentioned unreliable internet service, including outages and slow speeds, contributing to negative perceptions of the company.
- JCJim CatlinDec 29, 20254.0Needed a new remote, all okay. Wanted to look at 'Multiview' but no one could show me.
- DCDonna ClarkDec 29, 20255.0Great experience and got a gift.
- TSTony SchutzDec 26, 20255.0Always get good advice and tech help from the local store at Marketplace Mall.
- JJJason Eli JohnsonDec 16, 20252.0Customer service was terrible; we had to wait over an hour to be seen and the promotion that brought us in there was not available even though we we're told in the phone the same day that it was by Xfinity. Still this is worth the wait to get out of paying Verizon #350 each month for two lines!
- AAAnthony AbernathyDec 13, 20255.0Devn W did an amazing job helping my girlfriend and I out when we came into the store! He got us in and out efficiently and didn’t even seem like someone who was new until he told us! Keep going Devn youre doing great and have a great team behind you to help (We appreciate you too Porsche!)
Frequently Asked Questions About Xfinity Store by Comcast
Where is the Xfinity Store by Comcast located in Champaign?
The Xfinity Store by Comcast is located at 2000 N Neil St, Suite 100, Champaign, IL 61820, inside the Marketplace Shopping Center.
What are the regular operating hours for the Xfinity Store by Comcast in Champaign?
The store is open Monday through Saturday from 11:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 5:00 PM.
Is the Xfinity Store by Comcast in Champaign open on holidays?
The store is closed on Thanksgiving Day (Nov 27, 2025) and Christmas Day (Dec 25, 2025). On Christmas Eve and New Year's Eve, it operates from 10:00 AM to 5:00 PM, and on New Year's Day from 11:00 AM to 5:00 PM.
What internet services does Xfinity provide in Champaign?
Xfinity offers various internet packages and services including cable TV, home phone service, home security systems, and mobile phone plans.
What health and safety measures are in place at the Xfinity Store by Comcast?
The store practices professional cleaning and social distancing. Customers who are fully vaccinated do not have to wear face masks unless mandated by federal, state, or local regulations.
How can I contact the Xfinity Store by Comcast in Champaign?
You can call the main phone number at +1 800-934-6489 for inquiries or assistance.
Does the Xfinity Store have an online reservation or appointment system?
Yes, you can make reservations or find more information on their website at https://www.xfinity.com/local/il/champaign/2000-n-neil-st.html.
Which nearby stores are located around the Xfinity Store by Comcast in Marketplace Shopping Center?
Nearby stores include Dr. G's BrainWorks toy and medical supply stores, J.Jill women's clothing store, Buckle clothing and shoe store, Portrait Innovations photography, and Macy's department store among others.
What nearby retail and clothing stores might customers visit before or after shopping at Xfinity?
Customers may visit various nearby clothing stores such as Forever 21, Hollister, The Children's Place, Hot Topic, and Aéropostale for a wider shopping experience.
Are there any nearby mobile phone stores that customers can check out along with the Xfinity Store?
Yes, the Sprint Store is nearby, which also offers mobile phone products and services, providing customers with alternative mobile options in the area.