Xfinity Store by Comcast Branded Partner

3.1
125 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Bourbonnais. Visit us today at 1690 N State Route 50, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
1690 N State Route 50, Bourbonnais, IL
60914, United States

Hours

Reviews

3.1
125 reviews
5 stars
61
4 stars
1
3 stars
4
2 stars
2
1 star
57

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some employees praised for their helpfulness while others, particularly Nancy, received multiple complaints for rudeness and unprofessional behavior.

Wait Times

Customers frequently reported long wait times for service, both in-store and for returns, leading to frustration.

Sales Experience

Several customers had positive experiences with sales representatives like Pierre and Walter, who were noted for their professionalism and efficiency.

Billing Issues

Numerous complaints about billing discrepancies and overcharges, with customers feeling misled about pricing and promotions.

Store Environment

The store environment received mixed feedback, with some praising cleanliness and organization, while others noted unprofessional behavior from staff.
  • MP
    Melissa Peck
    Dec 29, 2025
    5.0
    Pierre was great help! He was able to answer all our questions and got us great deals.
  • LK
    Linda Kutschke
    Dec 27, 2025
    5.0
    The associate that helped me was named Joe Marsh.. His customer service was outstanding. Joe made sure that everything was explained very clearly...he's the best...
  • JG
    Jaydee g
    Dec 27, 2025
    5.0
    Pierre was amazing! He was so kind, friendly and helpful. I was paying $265 and he was able to get my monthly payment down to $40! I would definitely recommend him, give him a raise!!!
  • HE
    Hannah Elizabeth
    Dec 26, 2025
    5.0
    Thank you to Nancy from xfinity!!!! We had a horrible house fire and this awesome gal was able to get me a new phone and deal with our WiFi router. We were really bummed out due to the obvious circumstances, but Nancy and all the other employees in there were truly the highlight of our day. Everyone was so kind and helpful. The whole experience we had in this store was stress free and easy going.
  • OK
    olivia kennedy
    Dec 19, 2025
    5.0
    I went in to transfer service, Pierre was very professional and has great customer service. He explained everything and the process and made the process very simple and painless. He also greeted every customer as they came in as he was working with me . Which I believe is huge. I really dislike walking into a business and no one greets you or acknowledges you. Keep up the great customer service Pierre

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

What services does Xfinity Store by Comcast Branded Partner in Bourbonnais offer?

The store offers internet, cable TV, home phone, home security systems, and mobile phone services in Bourbonnais, IL 60914.

Where is the Xfinity Store by Comcast Branded Partner located in Bourbonnais?

It is located at 1690 N State Route 50, Suite B, Bourbonnais, IL 60914, USA.