Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Bolingbrook. Visit us today at 1122 West Boughton Road, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast
1122 West Boughton Road, Bolingbrook, IL
60440, United States
Hours
Reviews
3.3
667 reviews
5 stars
286
4 stars
95
3 stars
49
2 stars
33
1 star
204
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed, with some employees praised for their helpfulness while others are criticized for rudeness and lack of professionalism.
Billing Issues
Many customers expressed frustration with billing practices, including unexpected charges and difficulties in resolving billing disputes.
Store Experience
Customers reported long wait times and disorganization in the store, leading to dissatisfaction with the overall shopping experience.
Product Issues
Several reviews mentioned problems with products, including malfunctioning devices and poor service related to equipment returns.
Staff Knowledge
While some staff members were noted for their knowledge and helpfulness, others were described as unhelpful or lacking in customer service skills.
- PRPaula ReneeNov 15, 20251.0I switch my service to Xfinity and although the service works ok. The customer service was awful. My only suggestion would be train your employees better and take accountability for your errors.
- SJsaundra jamesNov 11, 20251.0Very rude and unprofessional. The way they talk to you is terrible. They need more training in customer service. I wouldn’t recommend this store at all!!!!’n
- RHRoy HermanNov 8, 20251.0Xfinity Bolingbrook store has two gentlemen who work the front door who need customer service training. My 78 year old mother had a problem with her phone. They referred her to Best Buy Geek Squad down the road without even trying anything. I told her don't do that and I called customer service. They gave me a good offer on two new phones. They said to ship the old phones back. No shipping label came. I called customer service and they said I could drop them at the Bolingbrook store. I took the phones there and the two same vendors guys were up front. One told me he'd email me a label to send back. Wouldn't accept the phones. I trusted him, but never received the email. He said I was well within my 21 day window. I checked spam and nothing. I called customer service back who said they'd email me, but nothing. I got charged for the unreturned phones and had to take a loss by selling them in Eco machine at Walmart. Time wasters and terrible customer experience.
- COCynical OpossumOct 24, 20255.0Stopped by the Xfinity store today and had a fantastic experience. Robert was friendly, patient, and really helped me sort everything out without rushing. He informed me of all the promotions to help save me money on my bill!
- BMBetty MockOct 15, 20251.0Not very helpful when it came to package promotions for loyal customers. Ended up calling in instead of talking to employees in store took many times trying to get through to loyalty program but finally got through. Slightly helpful but not much better. Have not heard much good things about this location and also not had any good experiences there my own self. Looking for different providers as far as this business goes.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast in Bolingbrook offer?
Xfinity Store by Comcast in Bolingbrook offers cable TV, internet services, home phone service, home security systems, and mobile phone services.
Where is Xfinity Store by Comcast located in Bolingbrook?
It is located at 1122 West Boughton Road, Bolingbrook, IL 60440, USA.
What are the usual business hours for Xfinity Store by Comcast in Bolingbrook?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 11:00 AM to 5:00 PM. Holiday hours may vary, including closures on specific dates.
Does Xfinity Store by Comcast have any special COVID-19 safety practices?
Yes, they have professional cleaning and social distancing practices in place. Fully vaccinated customers do not have to wear masks unless required by federal, state, or local mandates.
How can I contact Xfinity Store by Comcast in Bolingbrook for support or inquiries?
You can call their local phone number at +1 331-318-8970 or main phone at +1 800-266-2278.
Where can customers download the Xfinity app for mobile devices?
Customers can download the Xfinity app from the Apple App Store for iOS devices and the Google Play Store for Android devices.
Are there nearby fitness centers customers can visit near Xfinity Store by Comcast?
Yes, Anytime Fitness, a gym and sports and recreation venue, is nearby for customers interested in fitness before or after their visit.
What nearby retail stores are close to Xfinity Store by Comcast in Bolingbrook?
Nearby retail stores include pOpshelf, Avenue (a women's clothing store), Kohl's, Marshalls, and SEPHORA at Kohl's for diverse shopping needs.
Are there food options near Xfinity Store by Comcast in Bolingbrook?
Yes, customers can find Burger King and Pizza Hut Express nearby for fast food and pizza options, as well as Starbucks for coffee and refreshments.
Which telecommunications competitors are tracked along with Xfinity Store by Comcast in Bolingbrook?
Competitors tracked include AT&T, Verizon, RCN, and T-Mobile, offering similar cable, internet, and mobile services in the area.