Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Berwyn. Visit us today at 7040 W Cermak Road, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.5
337 reviews
5 stars
177
4 stars
33
3 stars
19
2 stars
10
1 star
98
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees received praise for being helpful and friendly, many customers reported poor service, long wait times, and unprofessional behavior.
Store Experience
Customers appreciated the organization and efficiency of some store locations, but others experienced frustration with long waits and disorganized processes.
Technical Issues
Several reviews mentioned problems with Xfinity's online systems and technical support, leading to customer dissatisfaction.
Billing Concerns
Multiple customers expressed frustration over billing practices, including unexpected charges and difficulties in managing accounts.
Staff Competence
While some staff members were noted for their professionalism and helpfulness, others were criticized for lack of knowledge and poor customer interaction.
- KMKatarina MihajlovicNov 17, 20251.0No comment literally….
- KKkitaNov 16, 20251.0giving it a 1 because the store opens at 10 am but at 10am the store employee opened the door a tiny Crack & asked what was i there for?? then said I had to go to a corporate store & closed & locked the door back!!
- DADiana AlejandroNov 11, 20251.0Long wait times even during the week. Customer service rep couldnt help me with my billing issue and had me connect with a rep virtually. Still didnt get the issue resolved.
- AAAlexander José Rodriguez de AbreuOct 29, 20251.0Estoy tratando de comunicarme con ustedes ya que devolví el equipo de Internet y me están cobrando poco más de 300$ por un equipo que deje en esta sucursal de verdad no entiendo no hay nada de organización y nadie da respuesta
- CVCookie_ ViannyOct 17, 20255.0Emmanuel M. Is an excellent customer service representative!! He helped us get great deals for mobile and our parents internet. As well as helping us open a new account for me and my partners new home. He was helpful, kind and explain everything so well. There was never a time he made feel us feel bad for asking a ton of questions. I left xfinity store knowing I made the right choice choosing Xfinity as my service provider.
Frequently Asked Questions About Xfinity Store by Comcast
What services does Xfinity Store by Comcast offer in Berwyn?
Xfinity Store by Comcast in Berwyn offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
What are the operating hours of the Xfinity Store by Comcast in Berwyn?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, Sunday from 11:00 AM to 5:00 PM, with some holiday hours varying.
Where is the Xfinity Store by Comcast located in Berwyn?
It is located at 7040 W Cermak Road, Berwyn, IL 60402.
Does the Xfinity Store by Comcast have any COVID-19 safety measures?
Yes, the store has professional cleaning and social distancing in place; fully vaccinated customers are not required to wear masks unless mandated.
How can customers contact the Xfinity Store by Comcast in Berwyn?
Customers can call the store at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/il/berwyn/7040-w-cermak-road.html.
Is there an app available for managing Xfinity services?
Yes, Xfinity provides apps available on both Android and iOS platforms to manage your services.
What are some nearby places I can visit near the Xfinity Store on W Cermak Road?
Nearby places include Panera Bread for food, Asurion Tech Repair & Solutions for mobile repairs, and Family Medical Center for healthcare needs.
Are there other mobile phone stores near the Xfinity Store in Berwyn?
Yes, nearby mobile phone stores include Asurion Tech Repair & Solutions and T-Mobile, which may be useful for comparing phone options or getting repairs.
Can I get food or a quick meal near the Xfinity Store in Berwyn?
Yes, there are several nearby options like Panera Bread, Jimmy John's sandwich shop, and City Barbeque for quick meals or dining.
Which financial services are available near the Xfinity Store in Berwyn?
Nearby financial services include OneMain Financial for loans and investing, Fifth Third Bank for banking and ATM services, and Western Union for money transfer.