Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Arlington Heights. Visit us today at 324 E Rand Rd, IL to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.3
541 reviews
5 stars
244
4 stars
55
3 stars
39
2 stars
22
1 star
181
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service quality, with many customers reporting rude or unhelpful staff, long wait times, and poor communication.
Staff Knowledge
Several reviews highlight a lack of knowledge among staff, leading to misinformation and unresolved issues for customers.
Sales Practices
Customers expressed frustration with aggressive sales tactics and misleading promotions, resulting in unexpected charges and dissatisfaction.
Store Experience
Many customers reported long wait times and inefficient service at the store, with some suggesting that returning equipment is easier at UPS than at the store.
- VIVasyl Ivanych2 days ago5.0It took 5 minutes to solve my problem here. For several days prior to that, I had been unable to get any results from customer support over the phone.
- ONOleg NaporcoDec 28, 20255.0Great experience at the Xfinity Mobile store! I bought a new phone for my daughter’s birthday, and the staff was friendly, helpful, and made the process quick and easy. They helped me choose the right phone and set everything up perfectly. My daughter loved her gift. Highly recommend!
- DNDustin NewmanDec 27, 20251.0Knowledgeable and unhelpful staff. All they do is lie and waist you time. Save you time and sanity and don’t come here
- USUlan SamDec 27, 20251.0One of the worst managers I’ve met these days. His last name is Khan why Xfinity keeps such a rude manager? Please don’t go to this location
- ASAnia SPDec 17, 20251.0Stay away from this store! They trick you by offering "free" equipment but a week later you realize you have to pay for that. They bounce you from one representative to another if they don't know the answer. This was the worst customer experience I ever had in my life.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Arlington Heights offer?
The Xfinity Store provides internet, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Arlington Heights?
It is located at 324 E Rand Rd, Suite 324, Arlington Heights, IL 60004, USA.
What are the regular business hours of the Xfinity Store by Comcast in Arlington Heights?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 11:00 AM to 5:00 PM.
Are there any special holiday hours for the Xfinity Store in Arlington Heights?
Yes, the store is closed on November 27, 2025, and December 25, 2025. It has reduced hours on December 24 and 31, 2025, and January 1, 2026.
Does the Xfinity Store by Comcast have any COVID-19 safety practices?
Yes, they maintain professional cleaning and social distancing. Fully vaccinated customers do not need to wear masks unless required by mandates.
How can I contact the Xfinity Store by Comcast in Arlington Heights?
You can call the local phone number at +1 224-347-2974 or the main phone number at +1 800-934-6489.
Where can I find more information or order services online for the Arlington Heights Xfinity Store?
Visit their webpage at https://www.xfinity.com/local/il/arlington-heights/324-e-rand-rd.html or order services via https://www.xfinity.com/locations/illinois/arlington-heights.
What are some nearby places to visit when I come to the Xfinity Store in Arlington Heights?
Nearby you can find Xfinity, SHE Salon, Old Navy, and Chipotle Mexican Grill, which offer additional shopping, beauty services, and dining options.
How can nearby places like Old Navy and Chipotle Mexican Grill enhance my visit to the Xfinity Store?
You can shop for clothing at Old Navy and enjoy a meal at Chipotle Mexican Grill before or after visiting the Xfinity Store.
Are there nearby salons or spas around the Xfinity Store in Arlington Heights for beauty services?
Yes, several beauty salons like SHE Salon, Brilla Hair Salon, and Jennifer Lynn Salon are nearby for hair and spa services.