Xfinity Store by Comcast

Reviews

• PH

  Paola Herrera

  Dec 12, 2025
  1.0
  For over three months, I’ve been trying to transfer one account to another. Every time I call, I’m told it can’t be done over the phone. Then I come to the physical store, and they tell me it has to be done by phone. When I asked for more information, the girl simply ignored us and took another customer, even though there were two other associates just standing there watching us and not helping. I think this is terrible service.
• LR

  Latoya Richards

  Dec 4, 2025
  5.0
  Tieonia was very professional, and helped me solve my problem very quickly , I had been on the phone with customer service for hours but when I came in store she solved the problem I was having in less then 10 minutes! I definitely recommend her !!
• BB

  Bree Bree

  Nov 16, 2025
  5.0
  Tiana was amazing and very helpful. Thank you
• MS

  Melanie Sills

  Nov 7, 2025
  1.0
  Visited November 6 around 10:15-10:45am to simply return a router for which they had sent a replacement. I figured returning it to the store would be the most efficient and least complicated direct route for the return. Less handling, less potential problems. I went out of my way to do this (since I live in another state where there are no xfinity stores) at the 1800 Victory location in Savannah. Big mistake and ultimate waste of time. Not only did the woman tell the first staff member who was helping me to back out of what she was doing (she had already scanned the bar code on the router and asked my name… I mean we were one click away from being done) to put me on a waiting list like at a restaurant because there were many others there attempting to do the same thing, but after waiting 15-20 minutes for my turn … get this… the woman wouldn’t even take the router because the account is in my husband’s name. She told me to go to The UPS Store. I heard her tell another customer the same thing when he tried to leave his because he had to go back to work. And her way of speaking was just not nice either… I was secretly hoping my name would be called by anyone else. These things have serial numbers and service histories. Who cares who brings them in? I went down the road to The UPS Store and was in and out in 5 minutes, no problem. But now, this router they want back has to get boxed up and shipped, wasting packaging and other resources, maybe get lost, etc etc. It doesn’t make ANY logical sense. It has been bothering me for 24 hours so decided to write review so maybe this woman can be retrained or put in a different position where she doesn’t get to be in contact with paying customers.
• SS

  Sydney

  Oct 26, 2025
  1.0
  i went in last month to try and cancel my service. They misinformed me about the cancelation date so I was charged an extra month when i specifically went in to cancel early. And then they never told me about the early cancellation fee either. No transparency.

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