Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone StoreComcast
Xfinity provides internet services in Fayetteville. Visit us today at 96A Pavilion Pkwy, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.1
529 reviews
5 stars
198
4 stars
66
3 stars
46
2 stars
25
1 star
194
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service experiences, including long wait times, unhelpful staff, and rude interactions.
Billing Issues
Numerous reviews highlighted ongoing billing problems, including overcharges and difficulties resolving issues with billing.
Store Operations
Customers expressed frustration with store hours not matching online information, leading to wasted trips and poor communication.
Mixed Experiences
While some customers praised individual staff members for their helpfulness, overall experiences varied widely, with many feeling dissatisfied.
- TVTamara VelezDec 10, 20251.0I gave 1 start i wish i cN give 0 cause I'm dealing with a situation of overcharge on my bills(installment plans ) for a year I call xfinity a lot of time and go to the store a lot of time too ,and they always says everything it's fixed but it's not, I go to the store:stay there more than an hour and I go with nothing solve .how that is possible that kind of situation and doesnt have a solution in more than a year I'm loosing my time everytime I call and go to the store .so I'm asking the manager to contact me to gave Me a solution for this situation I'm dealing with xfinity!
- TWTami WillardDec 5, 20254.0Went with my parents. Today's visit went a lot better than the last time. Had to do a video call to get the billing mess straightened out.
- KTKendra TaylorDec 3, 20255.0Very welcoming team and excellent service from this store. Big shoutout to them for working hard to assist everyone during the busy holiday season. :)
- JAJ ANov 24, 20253.0No one there knows how to fix my issue after complaining about it for over a year. Xfinity stole money from me. They tell me to use the tech phone and the three times that I went, it was not working. And no way to call them to find out if it is working before I get there. Update - Because I submitted a negative review, Xfinity reached out to me and asked me my issue and they resolved it within the next day.
- SSSiggiNov 19, 20251.0Xfinity Rewards & Customer Service – Absolutely Meaningless I am a Diamond Member with Xfinity, and my recent experience proves how meaningless their “rewards” program really is. What should have been a simple free upgrade to Peacock turned into over two hours of frustration. The first hour was wasted with an AI “help widget” that couldn’t resolve anything. After being transferred from one rep to another, I finally reached a courteous human (Lora), only to be told I’d need to pay extra for Premium Plus to access the shows I was promised for free. Then came the so-called “reward”: I was offered a free Apple Watch, supposedly the latest model. Instead, I received a discontinued Gen 2. When I tried to return it, I was told I’d have to pay a $35 restocking fee—for a product that was misrepresented and worthless compared to current models. Even the local store employee admitted, “The online reps lie all the time, and we have customers retell the same story.” The local Xfinity store does not take returns, so I had to call Customer Support. When I attempted to contact and escalate to a supervisor, I was routed back into yet another AI help widget, stuck in the same endless loop. After 30 minutes of pleading for a supervisor, I was transferred again, held for 10 minutes, and then hung up on. Bottom line: The rewards program is phony, disrespectful, and designed to upsell rather than appreciate loyalty. My journey felt like chatbot purgatory, and I will be switching providers and warning friends about this experience.
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Fayetteville provide?
The store offers internet services, cable TV, home phone service, home security systems, and mobile phone providers in Fayetteville, GA.
Where is the Xfinity Store by Comcast located in Fayetteville?
The Xfinity Store is located at 96A Pavilion Pkwy, Fayetteville, GA 30214 inside Fayette Pavilion.
What are the hours of operation for the Xfinity Store by Comcast in Fayetteville?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM and Sunday from 12:00 PM to 5:00 PM. It is closed on November 27 and December 25, 2025, with extended hours on November 28, 2025, from 9:00 AM to 8:00 PM.
What COVID-19 safety measures are in place at the Xfinity Store in Fayetteville?
The store practices professional cleaning and social distancing. Customers fully vaccinated do not have to wear a face mask unless required by federal, state, or local mandates.
How can I contact the Xfinity Store by Comcast in Fayetteville?
You can call their local phone number at +1 404-266-2278 or the main phone number at +1 800-934-6489.
Are there nearby mobile phone stores close to the Xfinity Store in Fayetteville?
Yes, nearby mobile phone stores include Verizon, T-Mobile, and a local uBreakiFix store that also offers electronics and IT service repair.
What dining options are available near the Xfinity Store at Fayette Pavilion?
Nearby restaurants include Jens Fish Fry for seafood, La Parrilla Mexican Restaurant offering Mexican cuisine, Wendy's fast food, Ruby Tuesday, Outback Steakhouse for steaks, and Mz Patton Cakes bakery and cupcake shop.
Is there a coffee shop near the Xfinity Store for a quick break?
Yes, Starbucks is nearby within Fayette Pavilion, perfect for grabbing coffee before or after your visit to the Xfinity Store.
Where can customers find shipping and printing services near the Xfinity Store?
FedEx Office Print & Ship Center and Office Depot Print & Copy are conveniently located nearby for shipping and printing needs.
Does the Xfinity Store in Fayetteville have an online presence or apps for customer support?
Yes, customers can access the store's online information at their Fayetteville location webpage, use the Xfinity YouTube channel for tutorials, and download the Xfinity apps for iOS and Android devices.