Xfinity Store by Comcast Branded Partner

3.3
207 reviews

About

Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Douglasville. Visit us today at 2866 Chapel Hill Road, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.

Location

Xfinity Store by Comcast Branded Partner
2866 Chapel Hill Road, Douglasville, GA
30135, United States

Hours

Reviews

3.3
207 reviews
5 stars
101
4 stars
15
3 stars
9
2 stars
5
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some representatives were praised for their helpfulness, while others were criticized for being unprofessional and unhelpful.

Staff Knowledge

Several customers noted that while some staff members were knowledgeable and efficient, others lacked the necessary training and information to assist effectively.

Long Wait Times

Many customers reported long wait times in-store, often due to insufficient staffing, leading to frustration.

Billing Issues

Numerous complaints about billing practices, including unauthorized charges and confusion over service agreements.

Store Environment

Feedback on the store environment was mixed; some found it clean and welcoming, while others noted issues with noise and staff distractions.
  • CP
    Carlos Perryman
    6 days ago
    1.0
    I went in 10/30 initially I signed up for the internet to see if I was eligible for a upgrade and I wasn’t I told the manager and little assistant to cancel everything well here we are 30 days later and I have a charge from my bank for services I never used or received. Do not sign up here.
  • CR
    Carolyn Roebuck
    Oct 24, 2025
    5.0
    Ron, CSV, was extremely helpful in helping me clear viruses from my phone. He was very courteous and knowledgeable. Very much appreciated his kind service.
  • MR
    Mike Roberts
    Oct 16, 2025
    1.0
    My service has went out on me 5 times in the past year. If it goes out ONE more time I will be changing to AT%T fiber optic. I already know it will go out, so thanks for your service
  • TK
    Tristan Keyser
    Oct 14, 2025
    5.0
    Antwan is the literal best!!!He really helped lower our bill and explain what we are getting and made sure there were no hidden anything.When you go in ask for him!
  • JM
    Jamaiqanq Morris
    Oct 7, 2025
    1.0
    They spend an exorbitant amount of time of socializing and up selling so even dropping off equipment takes 45 minutes.

Frequently Asked Questions About Xfinity Store by Comcast Branded Partner

What services does Xfinity Store by Comcast Branded Partner in Douglasville provide?

The Xfinity Store offers internet, cable TV, home phone, home security systems, and mobile phone services in Douglasville, GA.

Where is Xfinity Store by Comcast Branded Partner located in Douglasville?

It is located at 2866 Chapel Hill Road, Douglasville, GA 30135, USA.