Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Douglasville. Visit us today at 2866 Chapel Hill Road, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Xfinity Store by Comcast Branded Partner
2866 Chapel Hill Road, Douglasville, GA
30135, United States
Hours
Reviews
3.3
207 reviews
5 stars
101
4 stars
15
3 stars
9
2 stars
5
1 star
77
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some representatives were praised for their helpfulness, while others were criticized for being unprofessional and unhelpful.
Staff Knowledge
Several customers noted that while some staff members were knowledgeable and efficient, others lacked the necessary training and information to assist effectively.
Long Wait Times
Many customers reported long wait times in-store, often due to insufficient staffing, leading to frustration.
Billing Issues
Numerous complaints about billing practices, including unauthorized charges and confusion over service agreements.
Store Environment
Feedback on the store environment was mixed; some found it clean and welcoming, while others noted issues with noise and staff distractions.
- CPCarlos Perryman6 days ago1.0I went in 10/30 initially I signed up for the internet to see if I was eligible for a upgrade and I wasn’t I told the manager and little assistant to cancel everything well here we are 30 days later and I have a charge from my bank for services I never used or received. Do not sign up here.
- CRCarolyn RoebuckOct 24, 20255.0Ron, CSV, was extremely helpful in helping me clear viruses from my phone. He was very courteous and knowledgeable. Very much appreciated his kind service.
- MRMike RobertsOct 16, 20251.0My service has went out on me 5 times in the past year. If it goes out ONE more time I will be changing to AT%T fiber optic. I already know it will go out, so thanks for your service
- TKTristan KeyserOct 14, 20255.0Antwan is the literal best!!!He really helped lower our bill and explain what we are getting and made sure there were no hidden anything.When you go in ask for him!
- JMJamaiqanq MorrisOct 7, 20251.0They spend an exorbitant amount of time of socializing and up selling so even dropping off equipment takes 45 minutes.
Frequently Asked Questions About Xfinity Store by Comcast Branded Partner
What services does Xfinity Store by Comcast Branded Partner in Douglasville provide?
The Xfinity Store offers internet, cable TV, home phone, home security systems, and mobile phone services in Douglasville, GA.
Where is Xfinity Store by Comcast Branded Partner located in Douglasville?
It is located at 2866 Chapel Hill Road, Douglasville, GA 30135, USA.
What are the operating hours for the Xfinity Store in Douglasville?
The store is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 12:00 PM to 5:00 PM.
Does the Xfinity Store in Douglasville have COVID-19 safety measures in place?
Yes, the store practices professional cleaning and social distancing. Fully vaccinated customers do not have to wear masks unless mandated by federal, state or local authorities.
How can I contact the Xfinity Store in Douglasville?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/ga/douglasville/2866-chapel-hill-road.html.
Are there apps available for managing Xfinity services?
Yes, the Xfinity app is available on both Android and iOS platforms to manage your services conveniently.
What are some nearby places where I can shop or dine near the Xfinity Store in Douglasville?
Nearby you can find places like Crumbl Cookies for desserts, Panera Bread café for coffee and bakery items, and Douglasville Pavilion shopping center with stores like Ross Dress for Less and Marshalls.
Are there any nearby beauty or wellness salons close to Xfinity Store?
Yes, customers can visit nearby salons such as J Adore Nails, Great Clips, Pavillion Nail Lounge, and Royal Nail Lounge for beauty and grooming services.
What nearby medical or health service providers are close to Xfinity Store?
Nearby health providers include Creekside Dental, Arbor Place Dental Group, William Griffith, MD, and Advanced Neurology Center.
Which competitors does Xfinity Store by Comcast Branded Partner in Douglasville have?
Competitors include AT&T, Verizon, RCN, and T-Mobile in the telecommunications and internet service market in Douglasville.