Business Details
About
Internet Service ProviderSatellite and Cable Television Sales and Installation ServiceWiFiBusiness Internet ServiceCell Phone Store
Xfinity provides internet services in Decatur. Visit us today at 1575 Church Street, GA to learn more about our internet services in your area or find your nearest Xfinity store with our store locator.
Location
Hours
Reviews
3.6
429 reviews
5 stars
245
4 stars
28
3 stars
13
2 stars
11
1 star
132
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees received praise for being helpful and knowledgeable, while others were criticized for poor attitudes and lack of professionalism.
Efficiency
Customers reported long wait times and inefficient service processes, with some expressing frustration over delays in handling simple tasks like equipment returns.
Staff Knowledge
While some staff members were noted for their expertise and ability to resolve issues, others were criticized for providing incorrect information and lacking product knowledge.
Overall Experience
Overall experiences varied widely, with some customers having positive interactions and others feeling disrespected and undervalued.
Store Environment
The store environment was described as chaotic and disorganized, with some customers noting a lack of urgency and professionalism among staff.
- JSJeff StanleyNov 15, 20251.0I visited this Xfinity Comcast location and received a friendly greeting at the entrance. After that moment, the quality of service declined. I was sent to an associate who did not acknowledge me when I approached. She avoided eye contact, offered no greeting, and made it clear that my presence was unwelcome. When she asked for my information, I attempted to start basic conversation. She gave a short response without looking up. Throughout the entire interaction, she spoke only to give brief instructions. There was no effort to explain steps or engage in any part of the process. At the end of the visit, there was no expression of appreciation. Only a simple statement asking if I needed anything else. While preparing this review, I saw that many customers reported the same experience. I also noticed replies from the store directing people to another link to share feedback. The repeated complaints show a larger issue and suggest that concerns are not being addressed. The lack of accountability creates an environment where poor service continues. Based on this experience, I will not return to this location.
- RHRichard HardisonNov 4, 20255.0Just Great!!!!!!!
- SSSteve SargentOct 27, 20255.0If you need to go to a Xfinity store, this is the one to go to. Very helpful staff. Ask for Deangelo (absolute rockstar)!
- KCKake CookOct 10, 20255.0I’ve been to this particular location twice within 2 months for separate issues. Both time I was helped by DeAngelo. He was able to set me straight both times very quickly. He was very knowledgeable and informative with the concerns that I had.
- LRLiveLove RiOct 9, 20251.0Disappointed experience, came in to return my WiFi. A couple came in after me and was greeted and left with their internet box in a matter of 5 mins while I sat here for 15-20 mins with no acknowledgement. I left after I saw they left, so disrespectful of my time
Frequently Asked Questions About Xfinity Store by Comcast
What services does the Xfinity Store by Comcast in Decatur offer?
The Xfinity Store by Comcast in Decatur offers internet services, cable TV, home phone service, home security systems, and mobile phone services.
Where is the Xfinity Store by Comcast located in Decatur?
It is located at 1575 Church Street, Ste 230, in North Decatur Square, Decatur, GA 30033.
What are the operating hours of the Xfinity Store by Comcast in Decatur?
The store is open Monday through Saturday from 10:00 AM to 7:00 PM, and Sunday from 12:00 PM to 5:00 PM. Holiday hours may vary, with closures on November 27 and December 25, 2025.
Does the Xfinity Store by Comcast in Decatur have COVID-19 safety measures?
Yes, the store practices professional cleaning and social distancing. Customers fully vaccinated do not need to wear masks unless required by government mandates.
How can I contact the Xfinity Store by Comcast in Decatur?
You can reach them by phone at +1 800-934-6489 or visit their website at https://www.xfinity.com/local/ga/decatur/1575-church-street.html.
What brands are associated with the Xfinity Store by Comcast in Decatur?
The store is associated with the brand 'Xfinity Store by Comcast' and offers services under Comcast and XFINITY Mobile.
What nearby dining options are available close to the Xfinity Store by Comcast in Decatur?
Nearby dining options include Bad Daddy's Burger Bar, Curry Up Now (Indian and vegetarian restaurant), Jason's Deli, TouchDown Wings, Hoots Wings by Hooters, Tin Drum Asian Kitchen, and Gusto.
Are there any pet-related services near the Xfinity Store by Comcast in Decatur?
Yes, Hollywood Feed offers pet store and pet services nearby, and Thrive Pet Healthcare provides veterinary and diagnostic services in the area.
Where can I find automotive services near the Xfinity Store by Comcast in Decatur?
Nearby automotive services include Nalley Infiniti of Atlanta and Nalley BMW of Decatur, which offer car sales, repairs, and automotive parts.
What nearby places can I visit before or after visiting the Xfinity Store by Comcast in Decatur?
You can explore The Baxter Decatur Apartments, a landmark and historical building, or enjoy spas like 100 Percent Chiropractic and Removery Tattoo Removal & Fading nearby.